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Upon check in i find pee stain sheets on the bed. I asked for them to be changed, they bring me clean sheets in a bag like I'm going to change them myself. Air conditioner is so loud. The walls are paper thin, hearing way...More
Response from Manager_11525, Manager at Extended Stay America - Boston - Westborough - Connector RoadResponded 18 August 2016
Thank you for providing us with details about your stay. It upsets me to hear that you found stains on your sheets and the noises made your stay uncomfortable. I am sorry for your experience. To ensure that a situation like yours doesn't happen again,...More
The first room I checked into reeked of cigarettes. They were kind enough to put me in another room. However, there was hair everywhere. All over the tub and on the dirty stained blanket for the bed. The pillows might as well be cardboard. The...More
Response from Manager_11525, Manager at Extended Stay America - Boston - Westborough - Connector RoadResponded 8 August 2016
Thank you for your recent review of your stay. The issues of cleanliness and room conditions you described are unacceptable, and I sincerely apologize for your experience. In response to your feedback I am taking steps to be sure that our housekeeping and maintenance staff...More
Be warned! The room smelled like unwashed bodies. While no observable garbage in the room, obviously never cleaned. Bedding is yellow with age; blankest and duvet from the 70's -- and smell like it. Gross pillows. Bath towels stained. You will need to ask for...More
You'll notice upon driving in there's the new location being built. That should have been the first indicator that the current location is a complete dump. Guests should be warned of how bad the condition of this place is. The room smells so incredibly bad,...More
Last minute booking due to death in family. Checked in to Blood on sheets, dirty cup and spoon under bed, dirty used soap in tub and filthy toilet. Oh, broken cabinet and dirty filthy carpet too.
Was told by front desk staff I needed to...More
US$99 - US$132 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Also Known As
Extended Stay America Westborough Hotel Westborough ,