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Walk into the lobby and the rugs are still dirty and covered with oats from breakfast. The bathroom is the lobby is dirty and disgusting. The room smelled like it hasn't been properly cleaned is months. The microwave door was rusty. We asked for another...More
1 Thank Glory T
Response from Manager_11525, General Manager at Extended Stay America - Boston - Westborough - Computer Dr.Responded 29 July 2014
We received a copy of your review, and wanted to take a moment to personally respond. The conditions of the lobby and your room that you described are unacceptable. Please accept our apologies. We will be re-training our housekeeping staff to ensure our entire hotel...More
I been in this hotel for a week. Generally I think that the americans hotels are overpriced.This one too.Good think was : smiling people, fast service,clean room, Bad part is: wi-fi is existing but as I understand it was not free, as I expect.The american...More
Thank CHRISTO I
Response from Manager_11525, General Manager at Extended Stay America - Boston - Westborough - Computer Dr.Responded 24 July 2014
Christo - Thank you so much for sharing your experience with us. It's great to hear that you enjoyed your clean, comfortable room and that our staff provided you with friendly service; however, we are sorry that our grab-and-go breakfast did not meet your expectations....More
This was an average stay, however hopefully it will make improvements and next time will be better. The room needs to be professionally cleaned and the furniture cleaned and fixed properly. The pricing at should be clarified at reservation. It was quiet and the have...More
Thank nyla o
Response from Manager_11525, General Manager at Extended Stay America - Boston - Westborough - Computer Dr.Responded 7 July 2014
Thank you so much for sharing your experience with us. It's great to hear that our property was quiet for you and that your needs were met with quick customer service; however, we do apologize that the cleanliness and condition of your room did not...More
There are three ESA properties in Westborough, within a stone's throw of each other, and I have stayed at all three, first time at this location. I travel extensively, and am in an ESA, somewhere in the country, almost nightly. These three are among the...More
Thank Roger H
Response from Manager_11525, General Manager at Extended Stay America - Boston - Westborough - Computer Dr.Responded 1 July 2014
I appreciate you taking the time to write a review of our hotel. I am glad that you enjoyed our great staff, your spacious room and the cleanliness of our hotel. I will be sure to share your kind remarks with our team. Thank you...More
Absolutely HORRIBLE experience! I only stayed for one night but the service and the room was disgusting. So this hotel deserves ZERO stars. I am not too picky and just want a nice, clean room but was fairly disappointed. First, they gave me a smoking...More
Thank S P
Response from Manager_11525, General Manager at Extended Stay America - Boston - Westborough - Computer Dr.Responded 30 June 2014
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that the room didn't meet your expectation. Your comments were reviewed by the staff, and we will be addressing how we handle room situations such as...More
US$105 - US$130 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Also Known As
Extended Stay Deluxe - Westborough Hotel Westborough