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Quality Inn West Springfield

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04/06/2017 05/06/2017
1 room 2 adults 0 children
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Quality Inn West Springfield
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112 Reviews from our TripAdvisor Community

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Showing 111: English reviews
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Colorado Springs, Colorado
Reviewed 15 April 2017

This hotel does not change the bedding between customer stays, has awful smelling hallways of old laundry water, claims to have a bar and huge dining room, (pictures of a business next door), the room photo's do not match the actual rooms, (I suspect they are stock photos they downloaded.) I asked for a room upgrade and was told I...

Thank tfobes
Kingston, Canada
Reviewed 9 August 2016 via mobile

Renovated, super clean, super choice for the price for a stop during a road trip ( and I'm picky...). One bed rooms on the highway side (but no too noisy at least) and 2 bd rooms on the parking side (maybe more quite). Breakfeast good for this kind of hotel, cute swiming pool.

Thank magcanada
About Hotel's Favourite Review
Nashua, New Hampshire
Reviewed 28 March 2017

I had to call for a reservation with 30 mins. ahead, and they received me, with no problems, after I had to cancel a reservation with another one. I found the room clean, comfortable and everything that we need. Thanks!

Thank sweeny2017
JANAK D, General Manager at Quality Inn West Springfield, responded to this review

Dear Sweeny2017, Thank you for such positive feedback and we are happy to be able to assist you. We thank you for choosing Quality Inn and are glad to know that you have enjoyed your stay with us. We look forward in seeing you again on your next trip to West Springfield, MA.

New York City, New York
Reviewed 1 February 2017

Stayed at this motel 2 years ago, renovations had just started, now the program is almost finished. Had room with 2 queen beds. Nicely appointed room, nice bathroom. Old, noisy HVAC kept me from having a good nights sleep. Everything else seemed decent. Continental breakfast is adequate if uninspired.

Thank Morningsideralph1
JANAK D, General Manager at Quality Inn West Springfield, responded to this review

Dear Guest, Thank you for your feedback. We are constantly work on making our guest stay as pleasant as possible and we welcome all suggestions. For breakfast, we do offer waffles, sausage patties, sausage links (when we gets them), egg patties, variety of danish, pecan cinnamon buns, plain bagels, wheat and white bread, english muffins, apples, oranges, Activia yogurt (variety),...

Arlington, Virginia
Reviewed 25 December 2016

I stay here on a monthly basis and I try to stay in the same room as I like it and it is above the 3rd floor. The rooms have been updated, and while there are some flaws in the workmanship they are adequate. The staff has always been friendly and resolve any issues that come up. They have a...

Thank Myfirstchoicenotavai
JANAK D, General Manager at Quality Inn West Springfield, responded to this review

Dear Guests, Thank you for your feedback and continuous business. We are glad to know that you have enjoyed your stay here and appreciate your feedback. We will be using your feedback to improve our hotel. We look forward to seeing you again on your next stay. Sincerely, Catherine Ooi Guest Relations

Mulberry, Florida
Reviewed 22 August 2016

My husband and I decided to take a chance staying in West Springfield knowing that most places were above our budget. Lucky enough I called ahead and asked if they would honor a coupon book rate and they said they would. When we arrived we were greeted and checked in. Our room was newly remodeled, spacious and comfortable.

Thank Teresa B
JANAK D, General Manager at Quality Inn West Springfield, responded to this review

Dear Teresa, It has been our pleasure to have you here and we are glad to be able to assist you on your accommodation need at the time. We thank you for your positive feedback and look forward in seeing you again on your next trip to West Springfield, MA.

chesapeake, va
Reviewed 17 August 2016

We stayed at this hotel for 3 nights while visiting family. Check in was non eventful. The front desk person, Andy, was cordial. We stayed on the 3rd floor facing the back parking lot. This was fine because it was quiet. The room was clean, the beds (2 queens) were comfortable, the wi-fi was good, and the a/c unit ran...

Thank produce592
JANAK D, General Manager at Quality Inn West Springfield, responded to this review

Dear Produce592, Thank you for your feedback and we apologize for such late response. We have used your feedback to make the changes needed to ensure better experience for our guests. We do have a designated rooms that are pet-friendly and there are times that "unannounced" pets stayed in rooms that is not pet friendly. We apologize for that. However,...

Jupiter, Florida
Reviewed 27 July 2016

Very accommodating, clean, quiet, great business center, great breakfast. Staff were very nice and helped with directions. Close to courthouse and shopping. When the printer in the business center broke down, the staff allowed ud use of their office, computer, and printer.

Thank Sharon K
Reviewed 27 July 2016

I stayed 2 nights in Room 517 which faced away from the highway. I'd recommend staying on the 5th floor because it looked quite new and was nicely maintained and clean. The beds were comfortable and the air conditioner worked well at keeping the room cool. The breakfast was very average and could have been of better quality. The room...

Thank Theodore S
St. Catharines, Canada
Reviewed 12 July 2016

This was a really nice hotel. The room was spacious and clean. The front desk clerk was very friendly and very helpful. Free wifi in the room. Also had an iron and ironing board, that's a plus for me when travelling. Great location, only about an hour from Boston.

Thank mydearheart

47 photos of this hotel

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Room/Suite (3)
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Management photos: Courtesy of the property manager

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Dining (5)
Room/Suite (10)
Business Centre/Function Rooms (1)
Pool/Beach Area (1)
Other (16)
04/06/2017 05/06/2017
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  • Free Parking
  • Pool
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Microwave
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Room Service
  • Meeting Rooms
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Quality Inn West Springfield

Address: 1150 Riverdale St, West Springfield, MA 01089-4607
Region: United States > Massachusetts > West Springfield
Price Range: €79 - €149 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn West Springfield 2.5*
Number of rooms: 114
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Questions & Answers

Questions? Get answers from Quality Inn West Springfield staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Sleep in your car is better than these rooms”
  • Dirty soiled bedding they did not change from previous customes
  • Stains on bedding they did not change
tfobes, 15 Apr 2017 | Read review
“High floor facing south.”
Morningsideralph1, 1 Feb 2017 | Read review
“Rooms above the 3rd floor and to the back.”
Myfirstchoicenotavai, 25 Dec 2016 | Read review
“All rooms are non-smoking.”
teresabD7405LE, 22 Aug 2016 | Read review
“The rooms on the backside of the hotel are probably quieter.”
produce592, 17 Aug 2016 | Read review
5 of 5
US$91* /night
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