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Red Roof PLUS+ West Springfield

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248 Reviews from our TripAdvisor Community

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There are newer reviews for Red Roof PLUS+ West Springfield
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Showing 238: English reviews
Northport, New York
Reviewed 13 September 2016

Updated and clean motel. Rooms have modern bathrooms, TV's, safe, and decorated like a hotel room. Pillows were hard as rocks though. Sound from outside can be a bit loud through the door but other wise a decent stay.

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Helpful?
Thank puckliny
redroofinnws, General Manager at Red Roof PLUS+ West Springfield, responded to this review

Thank you for staying with us during the recent Brimfield Antiques show. We have a lot of people staying during these shows. Many have been staying for years. I Appreciate our comments and will share them with our staff. I hope to see you the next time the Antiques show is in town.

Portland, Maine
Reviewed 24 August 2016

Worst hotel experience I have ever had. The sheets had not been changed since the last guest -- there were visible body fluids (I'll leave it at that) and hairs in the sheets. Also had a guy smoking weed and drinking outside the room next door for most of the night, making it very uncomfortable/scary for me to leave during...

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Helpful?
2Thank akuhn1
redroofinnws, General Manager at Red Roof PLUS+ West Springfield, responded to this review

I apologize for your most recent experience. AT Red Roof Inn we look to provide a clean comfortable room at an affordable price. If a guest has a problem we encourage them to let us know right away and our helpful staff will do everything we can to correct it to ensure your stay with us was enjoyable. I do...

Springfield, Massachusetts
Reviewed 20 August 2016

Luie the overnight Front Desk attendant made checking in a quick easy process after a long night. The room was clean and the property was quiet. I would recommend this if your travels take you to Springfield

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Helpful?
Thank RoadWarrior717
redroofinnws, General Manager at Red Roof PLUS+ West Springfield, responded to this review

Thank you very much for your comments on your recent stay with us. I will share your comments with the staff. At Red Roof we look to offer a clean comfortable room at an affordable price. I hope we see you when your travels bring you back to this area again.

Binghamton, New York
Reviewed 14 August 2016

When I booked a night's stay at the Red Roof Inn Plus in West Springfield, MA, I was looking for a reasonably priced stay at a clean motel. I guess that I got what I paid for, but I left disappointed. While advertised as smoke-free rooms, we could detect a stale smoke smell in our room (gag). Our room was...

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Helpful?
Thank oncapefamily
redroofinnws, General Manager at Red Roof PLUS+ West Springfield, responded to this review

I am sorry that your stay with us was not up to your standards. We look to provide a clean comfortable room at a moderate competitive price. I apologize that there was a smoke smell in your room. Our rooms are non smoking but their are some people that may smoke near the room and the smell may get into...

Niagara Falls, Canada
Reviewed 11 August 2016

Nice enough motel ( meets Red Roof Standards ) , check-in staff friendly & professional. Room ( King bed ) was clean and spacious but with a smaller bathroom. Numerous places to eat nearby, either walking distance or short car ride. Yeah, I would stay here again.

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Helpful?
Thank Fantom_Gormay
redroofinnws, General Manager at Red Roof PLUS+ West Springfield, responded to this review

Thank you for providing us with your comments on your most recent stay. Our friendly and professional staff are always ready to make sure your stay with us is an enjoyable one. Our superior king rooms compare very well with other higher priced and upscale hotel rooms. Out Premium king and double rooms come with added amenities that most travelers...

Rahway, New Jersey
Reviewed 8 August 2016

I stay at this motel when i'm in Springfield. Its in a good location and next to a lot of shopping. The housekeepers do a very good job with all of the rooms. The Wi-Fi is very good and staff is helpful. I recommend this motel!

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Helpful?
Thank TOMMY C
redroofinnws, General Manager at Red Roof PLUS+ West Springfield, responded to this review

I'm so happy that you are one of our regular guests. Many people think of us as their home away from home and come back time after time. With so many restaurants and shopping in the area it is great for out of town guests. Our housekeepers take pride in providing a clean comfortable room for you to stay in....

Toronto, Canada
Reviewed 5 August 2016 via mobile

Nice hotel good value clean and comfortable beds fast check in easy to find...love the new non smoking there are many restaurants in the area so lots to choose from. Was a great stop to arrive in Boston for the next day. We asked for away from traffic area we ended up on inside of hotel no noise and easy...

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Helpful?
Thank snowbirdsx2
redroofinnws, General Manager at Red Roof PLUS+ West Springfield, responded to this review

I'm glad your stay with us was an enjoyable one. Our goal is to provide a clean comfortable room at a moderate competitive price. Many guests like that we are a non smoking property. We are in a great location with many restaurants and many shopping choices. I will share your comments with out staff. I hope we see you...

Sao Paulo, SP
Reviewed 18 July 2016

We had a very pleasant one-night stay at this Red Roof Inn for several reasons. The location is very convenient, right off the freeway and next to several places to eat, including a burger place and a chain Mexican restaurant across the parking lot. The property is fairly new and everything is well maintained and in excellent shape. Décor is...

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Helpful?
Thank Xicorea
redroofinnws, General Manager at Red Roof PLUS+ West Springfield, responded to this review

I am happy that your stay with us was a pleasant one. We have many restaurants and lots of shopping for any travelers needs. There are three restaurants right next to our hotel that you can walk to. Very convenient. We recently renovated and many like the vessel sinks and the fact that the vanity area is separate from the...

Boston, Massachusetts
Reviewed 12 July 2016

I stopped by at this Red Roof Plus on an emergency during my business travel. I had many choices around such as Days Inn or Laquinta, but I had chosen this place and it paid off totally. I was greeted warmly even though I did not had any reservations. The room exceeded my expectations for budget price. I recommend this...

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Helpful?
1Thank rusticalley
redroofinnws, Front Office Manager at Red Roof PLUS+ West Springfield, responded to this review

We are so pleased that you decided to stay with us on you most recent business trip. Our location is so perfect for the business traveler or for anyone traveling. With so many restaurants and stores for shopping, we like to think we have everything a traveler could ever want. Our friendly and caring staff is here to greet your...

Dublin, Dublin, Ireland
Reviewed 11 July 2016

As I was on my way to my cross-country move, I had no reservations and reached West Springfield, MA at the end of day 2 driving 12+ hours per day...I found Red Roof +Plus (property #193). First, the most professional agent, Angie was so very helpful and found me a room, I was unaware of Red Roof's Pet Policy (FREE,...

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Helpful?
Thank Mary Margaret M
redroofinnws, General Manager at Red Roof PLUS+ West Springfield, responded to this review

I'm so glad you found our hotel on your cross-country move. We like to think of our hotel as your home away from home. Our friendly and helpful staff do everything they can to make our guests stays as enjoyable as possible. Many guests like yourself tell us how good they sleep when staying here. If you have not tried...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access

Additional Information about Red Roof PLUS+ West Springfield

Address: 1254 Riverdale St, I-91 at Riverdale Street, Exit #13-A, West Springfield, MA 01089-4915
Region: United States > Massachusetts > West Springfield
Price Range: €65 - €99 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Red Roof PLUS+ West Springfield 2.5*
Number of rooms: 111
Reservation Options:
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Also Known As:
Red Roof Inn West Springfield Hotel West Springfield
West Springfield Red Roof Inn
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Questions & Answers

Here's what travellers have asked, with answers from Red Roof PLUS+ West Springfield staff and other travellers.
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Amsterdam, New York
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Questions? Get answers from Red Roof PLUS+ West Springfield staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We just got a room and it was great!”
 of 5 bubbles nodogsinhouse, 26 Oct 2016 | Read review
“Ask for a Plus room!”
 of 5 bubbles JaniceS167, 29 Sep 2016 | Read review
“Ground floor rooms hear all the activity in the parking lot, try to get upstairs.”
 of 5 bubbles puckliny, 13 Sep 2016 | Read review
“Ask for a room with a stronger wi-fi signal.”
 of 5 bubbles oncapefamily, 14 Aug 2016 | Read review
“Do not be nervous about the location, once on the Red Roof property, it is taken care of very well, safe, clean....no worries.”
 of 5 bubbles 514marymargaretm, 11 Jul 2016 | Read review
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