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Residence Inn West Springfield

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Traveller (56)
Room & Suite (47)
Dining (2)
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Overview
  • Excellent31%
  • Very good38%
  • Average18%
  • Poor8%
  • Terrible5%
Travellers talk about
“basketball court”(10 reviews)
“front desk”(40 reviews)
“living area”(4 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
3 Star Hotel
All hotel details
Additional information
Offers from Residence Inn West Springfield
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Rooms
1 Jul2 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (235)
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Traveller rating
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14
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LanguageEnglish
74
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All reviewsbasketball courtfront deskliving areastandard farepool and hot tubrecent stayrooms were very cleanconvenient locationdarrellspringfieldhighwaykitchenettestove
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11 - 15 of 234 reviews
Reviewed 13 November 2017

Visited recently after not having stayed since 2009 and not a lot has changed. The room we checked in to had smokers before our stay, and the hotel stafff had shampooed the carpets to try to remove the smell, and the carpets were still damp...More

Thank Mike B
Response from Anna B, General Manager at Residence Inn West SpringfieldResponded 14 November 2017

Dear valued guest, Thank you very much for your feedback on your most recent stay. We are very sorry that it was not up to your, or our expectations. I would first like to address the carpet situation. As our hotel is an extended stay...More

Reviewed 19 October 2017

Summary of stay in Marriott Residence Inn…W. Springfield 10/11/17 – 10/15/17 10/11 We arrived at Residence Inn and checked in around 4:00 pm K cooked dinner and placed dirty dishes in the sink We requested extra towels and a safety bath mat for the tub...More

Thank William S
Response from Anna B, General Manager at Residence Inn West SpringfieldResponded 23 October 2017

Dear valued guest, We are vary sorry for the misunderstanding with our do not disturb policy. As you are aware, due to our numerous conversations on the matter, the room will not be serviced if the do not disturb is left on the door. As...More

Reviewed 3 October 2017 via mobile

We were arrived earlier than check-in, about 2 o’clock in the afternoon. We asked if there was a room available that we could check in early. We were told that there were no rooms available. I found this surprising since it was already late in...More

Thank CT-Foodie60
Response from Anna B, General Manager at Residence Inn West SpringfieldResponded 4 October 2017

Dear valued guest, We are so very sorry to hear that you had an unpleasant stay in room 123. We have noted some of the items mentioned for our maintenance staff to fix immediately. Thank you for bringing them to our attention. I am happy...More

Reviewed 25 September 2017 via mobile

Stayed for one night while in area. A large number of friends and family joined us. The small outside area by the barbecue was ideal. The staff was very accommodating to us. Breakfast simple but good. Close to restaurants and shopping. Plan to return when...More

Thank eismd1
Response from Anna B, General Manager at Residence Inn West SpringfieldResponded 26 September 2017

Thank you kindly for your review of our hotel. It was our pleasure to have you and your family with us during your get together. We hope you choose us again in the future. Sincerely, Anna B.

Reviewed 7 September 2017

We stayed here on a 'stay cation' for our anniversary. I would definitely recommend it. The staff was fantastic, the pool and hot tub were great, we rwally enjoyed it. The room was clean and well stocked. Highly recommend the hotel

Thank Twoadultsplus3kids
Response from Anna B, General Manager at Residence Inn West SpringfieldResponded 11 September 2017

Thank you for taking the time to give our hotel a rave review. We are so happy that you chose us and enjoyed your stay. Happy anniversary to you from all of us at Residence Inn, West Springfield.

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About
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Meeting Rooms
Laundry Service
Multilingual Staff
Self-Serve Laundry
Dry Cleaning
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Details
Price range
US$166 - US$245 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$166 - US$245 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
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Traveller (56)
Room & Suite (47)
Dining (2)
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Room Tips
"Away from the elevators!"
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"top floor away from elevators"
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"away from highways"
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"Ask for room to the back, no other buildings out the window"
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