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Residence Inn West Springfield

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Residence Inn West Springfield
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213 Reviews from our TripAdvisor Community

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There are newer reviews for Residence Inn West Springfield
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Showing 212: English reviews
New England
Reviewed 13 July 2016

Marriott has gathered, annexed, and built so many properties around the world as of late, it seems they have forgotten the little places that gave them the recognition. This property has been given the short shrift in the last few years. The on site management team is valiantly struggling to keep up the brand quality. Worn and torn furnishings and...

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Helpful?
Thank LindaVNewEngland
RedR1, General Manager at Residence Inn West Springfield, responded to this review

Thank you for taking the time to review our hotel. We look forward to your next visit.

East Northport, New York
Reviewed 11 July 2016

We stayed in a 2 bedroom suite..It was wonderful..We even had a electric Fireplace.. Staff was very friendly and the breakfast was good too..Located near many restaurants..Would definitely come back when I am in the area again

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1Thank laxmomof3jboys
RedR1, General Manager at Residence Inn West Springfield, responded to this review

Thank you for your review. We are happy that you chose our hotel for your travels. Please think of us again when you are in the area.

Dedham, Massachusetts
Reviewed 2 June 2016

Can't do much better in Springfield as far as comfort and locale....Right off all the major roads/highways....close to Big E/Hoop HOF/etc....Solid breakfast and plenty of food/drink options nearby...great staff!!...

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Helpful?
1Thank CoachK2525
Anna B, General Manager at Residence Inn West Springfield, responded to this review

Thank you for your comments on our hotel. We appreciate you choosing us while traveling to the area.

Cortland, New York
Reviewed 22 May 2016

Very helpful staff. Two bedroom suite was satisfactory. Furniture was becoming a bit worn. It was very clean and kitchen was stocked with dishes and silverware. Our room backed up to a woods so very quiet. Morning breakfast was pretty good and kept well stocked by the staff. Very convenient location to Route 90. Had an enjoyable overnight .

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Helpful?
Thank Kathleen G
Anna B, General Manager at Residence Inn West Springfield, responded to this review

Our staff takes pride in being helpful to our guests. Thank you for your comments. We are so happy you enjoyed your stay. Our hotel location does offer woods on one side which makes it a serene environment. Yesterday we even had the pleasure of a bunny rabbit coming to visit. Our guests enjoy when that happens. We hope that...

Portsmouth, New Hampshire
Reviewed 17 May 2016

I wanted to rate this hotel higher for staff interaction but the facility itself felt worn to me. We are Marriott rewards members and frequent a Marriott property whenever possible during travel. Beverly greeted us with a big, warm welcome at check in and got us through some initial false panic that we didn't have a reservation and they were...

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Helpful?
Thank Alyce M
Anna B, General Manager at Residence Inn West Springfield, responded to this review

Thank you for your review of our hotel. We are grateful for your kind comments on our staff. Having an aging property is more challenging, however having a friendly and attentive staff makes it much easier. Our staff get to know our guests names, and really enjoy meeting all of the people staying at our hotel. We are very sorry...

Ajijic, Mexico
Reviewed 16 May 2016

I stayed for just a few days on my first time there to check it out for a two week stay coming up in a couple weeks. I loved the location, I could avoid 91 to get to the office, it was close to the mall again avoiding 91. My room was very quiet and I loved coming back to...

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Helpful?
Thank ReaRaes
Anna B, General Manager at Residence Inn West Springfield, responded to this review

Thank you for staying with us. We look forward to having you comeback for an additional two weeks. Your review is greatly appreciated.

Hammondsport, New York
Reviewed 16 May 2016

We stayed for two nights when we had to be in the area for our son's graduation. We had two rooms - one with a bed and one with a sofa bed. The bed was very comfortable, but the sofa bed was a sofa bed so not terribly comfortable. The staff overall was very friendly and helpful. The room was...

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Helpful?
Thank Julie H
Anna B, General Manager at Residence Inn West Springfield, responded to this review

Thank you for your review of our hotel. We have shared your comments with both the maintenance staff and the executive housekeeper. I have asked that maintenance go through and spot check the bath fans in all of our vacant rooms. It appears that we have a loose motor in the room which you stayed, they should have caught this...

Germantown, Tennessee
Reviewed 27 April 2016

My brother (J. Rogers) and my family stayed at this hotel monthly for a 1+ year period. The employees at this hotel (in particular Amy, Nick, Rochelle, and Darrell from housekeeping) went above and beyond with sensitivity to our situation. Darrell crocheted a blanket for my nephew and another employee gave us applesauce (without our asking). We felt like regular...

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Helpful?
Thank suzanneth0mas
Anna B, General Manager at Residence Inn West Springfield, responded to this review

Thank you for taking the time to give us your amazing feedback. We here at the Residence Inn, West Springfield, are like a family, and when we see guests on a regular basis, they become part of that family. It was our pleasure to be able to accommodate your brother and nephew over the past year. We wish them the...

virginia
Reviewed 1 April 2016 via mobile

My family crashed here for one night while working our way through New England for the kids spring break vacation. Good value here, one bedroom suite that had a sofa bed and small kitchen for right around $100, with a nice hot breakfast included, you can't beat it! Staff was very friendly and assisted with traffic directions. Rooms, beds and...

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Helpful?
Thank steel5rings
RedR1, General Manager at Residence Inn West Springfield, responded to this review

Thank you for the detailed review of our hotel. We appreciate you taking the time to tell other travelers about your experience with us. We hope to see you again soon.

Parkville
Reviewed 1 April 2016 via mobile

All the am breakfast Hostesses are customer service focused. The breakfast food is ok...standard hotel breakfast foods. No omelettes...ever. Just the standard powdered tasteless, runny eggs. The front desk staff are very professional and friendly. The housekeeping staff are thorough in there cleaning of your room. They are attentive to your space and privacy. I feel safe at this hotel.

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Helpful?
Thank Anita P
RedR1, General Manager at Residence Inn West Springfield, responded to this review

Thank you for your review. We are so sorry that you did not enjoy our breakfast selection. Marriott is currently reviewing the breakfast program and we are expecting some new items to be added this summer. Please note that we do not use powdered eggs at this location, however since seasoning preferences vary, we do offer optional toppings on the...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Restaurant
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service

Additional Information about Residence Inn West Springfield

Address: 64 Border Way, West Springfield, MA 01089
Region: United States > Massachusetts > West Springfield
Price Range: €137 - €199 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn West Springfield 3*
Number of rooms: 88
Reservation Options:
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Also Known As:
Residence Inn West Springfield Hotel West Springfield
Marriott West Springfield
West Springfield Marriott
West Springfield Residence Inn
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Questions & Answers

Questions? Get answers from Residence Inn West Springfield staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for room to the back, no other buildings out the window”
 of 5 bubbles ChadD793, 16 Nov 2016 | Read review
“Spacious, Close to Six Flags”
 of 5 bubbles MrRey8, 8 Sep 2016 | Read review
“Rooms away from the highway and higher floors may be better”
 of 5 bubbles ckrolick, 29 Aug 2016 | Read review
“4th floor is nice and quiet”
 of 5 bubbles alicebestrnheart, 17 Jul 2016 | Read review
“ask for a room that backs up to the woods.”
 of 5 bubbles JanA917, 3 Feb 2016 | Read review
5 of 5