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BEST WESTERN TLC Hotel

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401 Reviews from our TripAdvisor Community

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Showing 375: English reviews
Aurora, Colorado
Reviewed 27 September 2016

I have stayed at many Best Western's and I found this one to be in the top three. The amenities were abundant, the rooms were immaculate, the staff was outstanding (A Special thanks to Jason the night manager). The restaurant was excellent. I thought the New England Seafood Platter was a little over priced and not much lobster. All in...

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Thank 947dennisc
Waltham, United States
Reviewed 6 September 2016

The hotel was ok, not what I would of hoped for for the price. Breakfast good except for terrible coffee out of a machine. Staff not very helpful, would not stay again. Location not bad but many other hotels right near by

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Helpful?
Thank Michael B
Margot F, General Manager at BEST WESTERN TLC Hotel, responded to this review

Dear Michael B, I'm so sorry that you did not have a good experience at the hotel. I want to personally apologize to you and to assure you that I have spoken to my staff. Please try us again. I would like to here from you. Please call or e-mail me at the hotel. Sincerely, Margot Fenton General Manager Best...

Manhasset, New York
Reviewed 5 September 2016

Pleasant check-in experience. Nice indoor pool. Surprisingly varied assortment of breakfast items. Large room featured a couch, two easy chairs, and a king-sized bed with incongruously tiny pillows. HUGE walk-in close with three hangers. Could use better lighting throughout the room. Biggest surprise of all: Small bathroom with a toilet that resembled those found in a nursery school. (You'll think...

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Helpful?
Thank Cara O
Margot F, General Manager at BEST WESTERN TLC Hotel, responded to this review

Dear Cara O, Thank you for the review. I take your feedback seriously. We are upgrading the pillows and getting new larger toilets. Thank you for nice comments about the hotel. Please come and try us again. I would like you to have a GREAT stay. Sincerely, Margot Fenton General Manager Best Western TLC Hotel Waltham, MA 02451

Reviewed 29 August 2016 via mobile

Had a very nice stay at Best Western Friday, Aug 26th. The breakfast was more then I expected. Eggs, home fries and bacon plus fresh fruit, a variety of bakery items, yogurt, and hot and cold cereals. Our room was very nice and the bed was very comfortable. There was a housekeeping issue but it was resolved by the manager,...

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Helpful?
Thank Elena E
Margot F, General Manager at BEST WESTERN TLC Hotel, responded to this review

Dear Elena E, Thank you for your wonderful review. I appreciate your feedback. We try very hard to make your stay enjoyable. Please call or e-mail me if I can be of any assistance in the future. We hope to see you again. Thank you, Margot Fenton General Manager Best Western TLC Hotel Waltham, MA 02451

Springfield, United States
Reviewed 24 August 2016

Hotel rooms were good. Breakfast was good. Our Family liked the additional amenities . Will recommend others to use their services. Enjoyed our stay. Hotel rooms were good. Breakfast was good. Our Family liked the additional amenities . Will recommend others to use their services.

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Helpful?
Thank Deepak G
Margot F, General Manager at BEST WESTERN TLC Hotel, responded to this review

Dear Deepak G, It was great having you and your family stay with us. You are such nice people. Thank you for the wonderful review. Please come and stay with us again. We would love to have you. Sincerely, Margot Fenton General Manager Best Western TLC Hotel Waltham, MA 02451

Albany, United States
Reviewed 16 August 2016

This is a great location if you're planning to spend time in Boston. Close to Mass Pike, close to Riverside T station which takes you right into the city. Prices are a little outrageous during the work week, but Fri-Saturday rates are great for the convenient location. Beautiful restaurant/bar a plus!! Can't really ask for more for a basic hotel.

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1Thank Richard C
Margot F, General Manager at BEST WESTERN TLC Hotel, responded to this review

Dear Richard C, It was a pleasure reading your candid review. Thank you. Prices are competitive with the area hotels during the week. The rates do go down significantly on the weekends. I am glad you enjoyed your stay with us and I hope you come and stay with us again in the near future. Sincerely, Margot Fenton General Manager...

Hummelstown, United States
Reviewed 15 August 2016

We thought our hotel was a good value for being outside the city of Boston. The breakfast had many good options including yogurt, fresh fruit, milk eggs and pancakes. The breakfast is from 6-9AM during the week and 7 to 10:30 on the weekend so you can swim first and not miss breakfast. The indoor pool is open until 10pm...

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Helpful?
Thank Glen H
Margot F, General Manager at BEST WESTERN TLC Hotel, responded to this review

Dear Glen H, Thank you for the wonderful review. I am glad you enjoyed the breakfast. We are continually upgrading the choices to meet the varied needs of our guests. We have added many healthy choices and Gluten Free options. Please come and stay with us again in the future. Sincerely, Margot Fenton General Manager Best Western TLC Hotel Waltham,...

Reviewed 13 August 2016 via mobile

I booked a two night stay through Expedia at the Best Western TLC in Waltham Massachusetts. The day before my trip I called the actual location to verify my reservation, price and any additional fees. I spoke with Jason (whom I later found out was the manager), he verified my reservation, I asked if it would be OK to pay...

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1Thank Guest8778
Margot F, General Manager at BEST WESTERN TLC Hotel, responded to this review

Dear Guest8778, I apologize for any confusion that occurred with regards to your reservation and the issues you encountered at check in. It is the hotel's policy not to accept cash at check in. You may pay cash at check out. I offered to cancel your reservation free of charge so that you could book at a hotel that would...

Flatwoods, United States
Reviewed 13 August 2016

We stayed at the Best Western TLC during our family New England road trip. It was convenient to the Legoland Discovery Center in Somerville for an evening of fun with our kids--8 and 4 yrs old, as well as for the following day's educational Boston outing. The hotel lobby is lovely (my son loved the waterfall feature). Our room was...

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Helpful?
Thank Amanda T
Margot F, General Manager at BEST WESTERN TLC Hotel, responded to this review

Dear Amanda T, Thank you for the great review. I appreciate your feedback. I have since had the wallpaper in the bathroom repaired. If it wasn't for nice guest's like you I couldn't do my job effectively. I hope to meet you in the future. Thank you again. Sincerely, Margot Fenton General Manager Best Western TLC Hotel Waltham, MA 02451

Reviewed 12 August 2016 via mobile

Hotel employees were very helpful and kind! Uber service from hotel was great ! The rooms are a little average. We had a non smoking room and it smelled like smoke . Beds only had three pillows small square pillows. Not terrible not the best overall a decent stay

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1Thank Kristi S
Margot F, General Manager at BEST WESTERN TLC Hotel, responded to this review

Dear Kristi S, Thank you for your honest review. I will pass this on for my staff to read. We are currently upgrading the rooms so hopefully you will come back and see the new look. I appreciate you feedback. Sincerely, Margot Fenton General Manager Best Western TLC Hotel Waltham, MA 02451

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Bar/Lounge
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Banquet Room

Additional Information about BEST WESTERN TLC Hotel

Address: 380 Winter St, Waltham, MA 02451-8700
Region: United States > Massachusetts > Waltham
Price Range: €87 - €300 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN TLC Hotel 3*
Number of rooms: 100
Reservation Options:
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Also Known As:
Best Western Waltham
Waltham Best Western
Hotel Style:
#4 Business Hotel in Waltham
#5 Family Hotel in Waltham
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN TLC Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Anything on the 6 floor with a balcony”
 of 5 bubbles staceym65, 15 Nov 2016 | Read review
“Communicate with the staff”
 of 5 bubbles craigmarshall2016, 1 Nov 2016 | Read review
“Be pacific as to what you want”
 of 5 bubbles wkarbiwynk, 2 Aug 2016 | Read review
“Stay on the higher floors, or just stay away!”
 of 5 bubbles favorisreal, 13 Jun 2016 | Read review
“ice machine is on the fourth floor. Patio from the bar can be heard from rooms close by.”
 of 5 bubbles laurawQ3691LT, 3 Jun 2016 | Read review
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