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Stayed here for one nite. Although the room was clean enough there were a few complaints. No extra sheets, blankets or pillows and front desk was so busy he finally put a sign up saying he stepped away. Huh? Line was long and he was...More
1 Thank C S
Response from 00esa, Manager at Extended Stay America - Boston - Waltham - 52 4th AveResponded 3 weeks ago
Thank you for the review of our hotel. We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared...More
**WARNING!!!** Do not stay here!! This place is horrible in every way.
I booked my room weeks before my trip. I went to check in Saturday night and they told me they double booked and they had to go see if there was a room...More
Response from 00esa, Manager at Extended Stay America - Boston - Waltham - 52 4th AveResponded 4 weeks ago
Thank you for being our guest and for taking time to leave feedback. We apologize if you were overcharged during your stay. We assure you that this was not intentional, and we are sorry our team did not provide you with a clear explanation of...More
Reading the other reviews, there is a recurring problem that management will post on here is not their norm, but it certainly appears otherwise. We had 2 rooms reserved. We checked in with the most unfriendly front desk staff I've ever dealt with, asked for...More
1 Thank jahvsc
Response from 00esa, Manager at Extended Stay America - Boston - Waltham - 52 4th AveResponded 5 October 2018
Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. We truly regret the inconvenience these caused. We never want our guests to leave unhappy, and we...More
Walked in and there was lo lobby...just a front desk and two elevators.
Everything looked old, not clean....I paid $120 per night and had booked for two nights...my worst mistake booking a hotel.
This hotel is not even worth $30 per night.
The room they...More
Response from 00esa, Manager at Extended Stay America - Boston - Waltham - 52 4th AveResponded 29 September 2018
Thank you for reviewing our hotel. We strive to provide clean, comfortable accommodations with great service and we sincerely apologize for missing these marks during your stay. We hope you will consider giving us another chance to provide you with the spotless accommodations and excellent...More
1. The hotel is very dirty. I would NEVER stay again this hotel.
2. The overall lobby and halls had trash all over.
3. The elevator was not functioning well and the desk clerks did not tell us. Even though the elevator is directly across...More
Response from 00esa, Manager at Extended Stay America - Boston - Waltham - 52 4th AveResponded 23 September 2018
Amy, we apologize for disappointing you and are sorry to know we couldn't deliver you with a perfect stay. We are very disappointed to see that your feedback referenced the description of our hotel as "filthy". Your feedback regarding odor and cleanliness is shared with...More