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Comfort Inn

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120 Reviews from our TripAdvisor Community

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Showing 118: English reviews
Londonderry, New Hampshire
Reviewed 23 August 2016

So there really isn't anything bad about this hotel but noting that makes it stand out from any others that I've been to. The room was just OK as well as the breakfast. The staff was average. The big disappointment was walking in and the guy at the desk standing just outside the front door smoking. Wasn't thrilled with having...

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Helpful?
Thank Steve M
BrianMcNallyGM, General Manager at Comfort Inn, responded to this review

Average is not acceptable and I have used your feedback as a training opportunity in all departments of the hotel. We strive to exceed guest expectations and we will continue to work towards that goal.

Springfield, Massachusetts
Reviewed 14 August 2016 via mobile

Walking into the room we first noticed that there were a few things out of order. Nothing major, but the little things that hotels shouldn't miss. Ex. The shampoo clearly wasn't replaced, as we had a half used one still in room. Disappointing

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Helpful?
Thank mjm1017
BrianMcNallyGM, General Manager at Comfort Inn, responded to this review

I totally agree that is disappointing and has been addressed. If you are in the area again in the future please contact the general manager at bmcnally@girihotels.com or by phone at 781-982-1000 to personally handle your reservation. Sincerely, Brian McNally

Nova Scotia, Canada
Reviewed 10 August 2016

Stayed 2 nights while visiting Plymouth, Mass. The hotel was in an area that wasn't crazy busy or lots of traffic, felt more like an Inn. The rates were fair for the area and included a free breakfast with hot and cold items- sausage, eggs, waffles, oatmeal, cereal, boiled eggs, yogurt, sweets, coffee, juices, etc. buffett style. Free parking, wifi,...

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Helpful?
Thank Marco D
BrianMcNallyGM, General Manager at Comfort Inn, responded to this review

Thank you for taking the time to leave us this generous review, Marco. I apologize for the trouble that you experienced with the ice machine; we have taken care of that problem and will keep track of it more closely moving forward. I hope that you choose to stay with us again in your future trips to Plymouth, we would...

Stoughton, Massachusetts
Reviewed 3 August 2016

The Comfort Inn in Rockland is very comfortable. The rooms are nicely appointed and are kept very clean. The entire staff is not only very friendly but go above and beyond the call of duty to make sure your stay is perfect. The breakfast has a nice variety of options to. I would highly recommend staying at this hotel when...

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Helpful?
Thank lark1888
BrianMcNallyGM, General Manager at Comfort Inn, responded to this review

We pride ourselves in customer service and I am more than happy to hear that our staff went above and beyond to make you feel at home. I hope that you decide to stay with us again, and we look forward to your future visits to the area. I genuinely appreciate your generous review of our hotel!

New York City, New York
Reviewed 20 July 2016

Everything near our client was booked so my co-workers and I had to book here. One person had to move rooms because when he walked in initially it still had the smell of pot from the pervious guest. The drain in my tub was broken and I took bath/showers everyday as it wouldn't drain. When I opened my window the...

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Helpful?
Thank vaterps71
BrianMcNallyGM, General Manager at Comfort Inn, responded to this review

Thank you for taking the time to provide us with the constructive feedback, I sincerely apologize for the troubles that you experienced during your stay. We have diligently been working on new employee training techniques and maintenance aspects of the hotel in an effort to maximize our guests’ comfort during their stay. Your feedback has helped us recognize aspects that...

San Antonio, Texas
Reviewed 29 June 2016 via mobile

The Rockland Comfort Inn was very run down. The housekeeping staff was great but the hotel needs new paint, carpeting... the price was about $170 nite There aren't a lot of choices for hotels in this area. There were a large number people that would hang outside at night. Wouldn't recommend this hotel.

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Helpful?
Thank DGH84
BrianMcNallyGM, General Manager at Comfort Inn, responded to this review

I apologize for the troubles that you experienced during your stay with the Comfort Inn. We have been in the process of updating the hotel’s features and are always looking for new ways to improve, especially when hearing constructive feedback such as this. We always try to accommodate every guest in every way possible, and that sometimes includes asking other...

Reviewed 22 June 2016 via mobile

While the room was clean, the hotel gave away my Queen size reservation which forced us into a double room. Once in the room, we were sitting there when the door clicked and in walked two men (we were two women). We were horrified. I called the front desk and told them what was happening. They asked me to send...

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Helpful?
Thank cllsrr
BrianMcNallyGM, General Manager at Comfort Inn, responded to this review

I genuinely apologize for the experience that you encountered during your stay with us. We do not take issues like this lightly, and employee re-training has resulted as recourse. Your room never should have been given away, and I believe that an error with online reservations could have been the cause of that problem. Again, I sincerely apologize for your...

Alexandria, Virginia
Reviewed 31 May 2016

This is a first for me. I have never given anyplace a poor rating for this reason: this motel is very poorly constructed. What does that mean? It means that a guest on the 3rd floor cannot walk across the room without the floor making a loud creaking noise with each and every step. That may not be so bad...

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1Thank William B
BrianMcNallyGM, General Manager at Comfort Inn, responded to this review

Thank you for taking the time to provide us with this feedback, William. We are always looking for ways to improve our guests’ experiences and I agree that this is definitely a problem; I sincerely apologize for the discomfort that you experienced during your stay with us. The front desk is always working to accommodate the requests of any guest...

Hull, Massachusetts
Reviewed 21 May 2016

A clean, spacious, quiet relaxing stay. We were in the area to purchase a home in Hull Ma. and couldn't find a room there so we booked the Inn on line which was less expensive then calling directly. The Inn is centrally located in the Rockland area. There are restaurants in the area and the Inn provides a free breakfast...

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Helpful?
Thank Richard S
BrianMcNallyGM, General Manager at Comfort Inn, responded to this review

Thank you for the very kind feedback, Richard. We hope that you had a smooth transition with the purchase of your home in the area and I am glad that you decided to stay with us at the Comfort Inn. If you find yourself ever needing a place to stay, I hope that you keep us in mind for the...

Long Island, NY
Reviewed 19 March 2016

I was a little hesitant about booking a Comfort Inn, but I was pleasantly surprised. It was clean and comfortable and reasonably priced for the Boston suburbs. I also had a nice stay at a Comfort Inn in California last month. I am re-thinking Comfort Inns. I have not had any problems and they have been pretty decent. If you...

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Helpful?
Thank bikerguy516
BrianMcNallyGM, General Manager at Comfort Inn, responded to this review

Thank you for taking the time to leave us this generous review, I am more than happy to hear that you enjoyed your experience! Here at the Comfort Inn we pride ourselves in customer service and are very appreciative of your feedback. I look forward to your future trips to the area and hope that you stay with us again;...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Breakfast Available
  • Meeting Rooms
  • Business Centre with Internet Access

Additional Information about Comfort Inn

Address: 850 Hingham St., Rockland, MA 02370
Region: United States > Massachusetts > Rockland
Price Range: €122 - €199 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn 2.5*
Number of rooms: 101
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Also Known As:
Comfort Hotel Rockland
Comfort Inn Rockland
Rockland Comfort Inn
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Inn staff and other travellers.
2 questions
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New York City, New York
6 months ago

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Questions? Get answers from Comfort Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“avoid room 209”
jameshP1848YA, 22 Jan 2017 | Read review
“All rooms have been recently renovated”
barbara51461, 2 Oct 2016 | Read review
“You can book through the hotel direct and they did match other prices online.”
marcodY6751PH, 10 Aug 2016 | Read review
“There really aren't any good rooms”
vaterps71, 20 Jul 2016 | Read review
“rear of building is away from lobby”
richardsG1893PB, 21 May 2016 | Read review
5 of 5