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Crowne Plaza Pittsfield

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Crowne Plaza Pittsfield
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395 Reviews from our TripAdvisor Community

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Showing 383: English reviews
Falmouth, United Kingdom
Reviewed 5 October 2016

The first thing you see here is the car park and I can understand why you could get a bad impression of this hotel, but everything else was very good. The lobby is nice, the reception staff friendly and efficient and while the decor of the room is a little dated, it was very comfortable. This hotel is in a...

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Helpful?
Thank Scoop2023
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Scoop2023, Thank you for your comments. We appreciate you not judging us strictly on the parking garage. We are glad that overall you enjoyed your stay. Thanks for choosing us. Sincerely, Chuck Burnick General Manager

Military Base
Reviewed 2 October 2016

They have their own omelet chef (who made a great spinach/mushroom for me)! Wonderful dining staff that provided excellent service at the end of breakfast hours. Friendly check in and out staff. Stayed in 2 queen room with nice view out over the roof-tops to the Berkshires!!

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Helpful?
Thank Tabby42
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Tabby 42, Thank you for your comments. It is great to hear you enjoyed the chef attended omelet station. It was our pleasure to serve you. Thanks for choosing us. Sincerely, Chuck Burnick General Manager

Reviewed 1 October 2016 via mobile

We arrived at midnight; even though there was free parking many spots were taking by bolted cones down to the floor due apparent architectural problems. Friendly staff helped us check in immediately. Unfortunately, if you are traveling with any toddlers you will not find any microwaves nor refrigerators in the room this was extremely important because I needed to store...

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Helpful?
Thank Kat S
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Kat S, Thank you for your comments. I am sorry you were not made aware of the microwaves and refrigerators that are available upon request. We also have a microwave available in the lobby just in case. I am sorry this information doesn't help for your past stay, but hopefully we will see you again. Thank you for staying...

Boston, Massachusetts
Reviewed 22 September 2016

Nice hotel in dowtown location. Friendly at check-in---good info for restaurants. Room was fine--a little older, no fridge, but good coffee machine. Nice pub and restaurant----omelettes made to order. Pool area was fine with a small jaccuzzi. A little updating could make this hotel top notch. Parking garage being repaired---watch where you park.

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1Thank LKV50F
Miami Fl
Reviewed 8 September 2016

All front desk staff were friendly and nice. However, the hotel is very run-down and in need of an overall redo. The website photos and listing of ammenities is deceptive. For example, though a gym was listed, many of the pieces of equipment were broken. A hotel employee told my husband that new parts and equipment were being ordered but...

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Helpful?
1Thank bababloomie
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Bababloomie, Thank you for your comments. I am sorry you were disappointed with your stay. Your feedback is important to us and will assist us as we plan future improvements. Thank you for staying with us. Sincerely, Chuck Burnick General Manager

Reviewed 3 September 2016 via mobile

Checked in and was met by Joe. He made our stay special. This is a typical Crowne Plaza. Outdated but clean with good caring folks working there. Parking was free but really strange garage. Great deal overall. But Joe at check in is why they get 5 stars from me! They would have gotten 4 for just the hotel.

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Helpful?
1Thank Phillips B
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Phillips B, Thank you for your comments. I will be sure to share them with Joe and I am sure it will make his day. Thank you for staying with us. Sincerely, Chuck Burnick General Manager

Reviewed 29 August 2016 via mobile

Good News- the bed has six (6) pillows. Bad News- the pillows are so soft they are worthless. No support. Got three hours sleep. Neck hurting --woke several times trying to fold them in some way that I could possibly get any kind of firmness in order to do what pillows are supposed to do.

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Helpful?
Thank Xradiowave
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Xradiowave, Thank you for your comments. I am sorry you found the pillows in your room uncomfortable. For your future knowledge we do offer several different options upon request due to the variety of preferences our guest have. Thank you for staying with us. Sincerely, Chuck Burnick General Manager

Kingston, New York
Reviewed 10 August 2016

Stayed here for an overnight. Perfect central location - five minute walk from shops, movie theater, grocery store, and dining. Extremely friendly staff. Clean, quiet rooms, with fresh linens. While I was there parking was free as well. Would definitely return

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Thank K S
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear KS, Thank you for your comments. We are glad you found our location convenient and staff friendly. We look forward to seeing you again. Thank you for staying with us. Sincerely, Chuck Burnick General Manager

New York City, New York
Reviewed 8 August 2016

Great hotel. Very centrally located to Tanglewood and museums. Nice comfortable room. Helpful staff. The only amenity that could have made our stay perfect would have been a microwave. Would, most likely, stay here again.

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Helpful?
Thank Patricia S
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Patricia S., Thank you for your comments. We are glad you enjoyed your experience and look forward to seeing you again . For future reference we do provide refrigerators and microwaves upon request . Thank you for staying with us. Sincerely, Chuck Burnick General Manager

Connecticut
Reviewed 8 August 2016 via mobile

Chose this hotel based on price and proximity to Tanglewood. Got a $135 rate on Hotel Tonight. Had a bit of a snafu checking in, as the desk was unfamiliar with the previously paid third party reservation and charged my credit card again. They rectified it by Check Out time. Lunch in the hotel restaurant was good- especially the pork...

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Helpful?
Thank Barbara G
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Barbara G., Thank you for your comments. We are glad the hotel was able to meet your needs. Thank you for staying with us. Sincerely, Chuck Burnick General Manager

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Crowne Plaza Pittsfield-Berkshires Hotel offers a convenient downtown location, minutes from Berkshire attractions including several public golf courses,Tanglewood, Norman Rockwell Museum, Hancock Shaker Village, summer theater. One hour to Albany (NY) Airport. All guestrooms equipped with complimentary high speed internet. Free wireless Internet access in all public/lobby areas. ... more   less 

Additional Information about Crowne Plaza Pittsfield

Address: 1 West St, Rte 7 & West St, Pittsfield, MA 01201-6298
Region: United States > Massachusetts > Berkshires > Pittsfield
Price Range: €104 - €216 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Pittsfield 3.5*
Number of rooms: 179
Reservation Options:
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Also Known As:
Crowne Plaza Pittsfield Hotel Pittsfield
Pittsfield Crowne Plaza
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Pittsfield staff and other travellers.
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Questions? Get answers from Crowne Plaza Pittsfield staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“poolside for kids”
 of 5 bubbles lined0c, 14 Jan 2017 | Read review
“Book elsewhere”
 of 5 bubbles mikeinnm, 1 Jan 2017 | Read review
“The 9th floor overlooking the town square was very quiet, end of the hall. I didn't hear any sounds at all.”
 of 5 bubbles 322TeresaM, 23 Dec 2016 | Read review
“Great venue for fundraising events”
 of 5 bubbles Michie1291, 20 Dec 2016 | Read review
“I thought it was what I would expect from a Crowne Plaza”
 of 5 bubbles 496jamyv, 10 Dec 2016 | Read review
5 of 5