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We were visitng our family in Boston, and choose to stay at " The Verve",otherwise known as , The Crown Plaza Natick.We have stayed here many times over the last few years, as the staff, service, rooms and ease of getting on the highway to...More
Response from Melanie F, Assistant Guest Services Manager at Crowne Plaza Hotel Boston - NatickResponded 21 December 2014
Thank you very much for your glowing feedback! We are thrilled you have made us your home over the past years and appreciate your loyalty when searching for hotels in the area. As valued IHG Rewards Club members, thank you for choosing us...More
The room is comfortable and the staff friendly. Yesterday, Housekeeping came in to straighten up but did not replenish coffee, or leave us with any washcloths or lotion. It was after midnight when we got back and discovered this so this morning I left them...More
1 Thank theonewhogetsaway
Response from Melanie F, Assistant Guest Services Manager at Crowne Plaza Hotel Boston - NatickResponded 29 November 2014
Thank you for taking the time to provide us with your candid feedback. Please know we take these comments very seriously and cherish any opportunities to improve our services for our valued guests. I am very sorry that the housekeeping service has fallen...More
I had an unimaginable situation in which my venue canceled on me due to overbooking, ten days before my wedding. When I contacted the Crowne Plaza Natick, the banquet manager met with me right away, went over my previously “designed” reception and bent over backwards...More
Thank Anne S
Response from Melanie F, Assistant Guest Services Manager at Crowne Plaza Hotel Boston - NatickResponded 27 November 2014
Dear Anne S,
Thank you for your wonderful feedback!! We're so glad our staff was able to assist in your unimaginable situation by putting together your dream wedding! We have a spectacular banquet and catering team and I am so happy to hear everything worked...More
For a slightly upscale price I expect everything to be upscale. This Crowne Plaza mostly delivers, but does nothing special that would warrant five stars. The staff was helpful and pleasant, the room was clean and well furnished, but my first-floor location was very near...More
1 Thank happycamper690
Response from Melanie F, Assistant Guest Services Manager at Crowne Plaza Hotel Boston - NatickResponded 23 November 2014
Thank you very much for taking the time to share your kind feedback from your stay, and recognizing the great customer service you received. I apologize that your stay was disrupted due to noise next door; if you are returning in the future...More
meeting rooms are fine, food is good but the hotel areas are worn. The carpets are dark and out of date even though they replaced them not long ago. Rooms are ok. They have redone the lobby but it still is not very attractive and...More
1 Thank Allen A
Response from Melanie F, Assistant Guest Services Manager at Crowne Plaza Hotel Boston - NatickResponded 13 November 2014
Thank you for your honest feedback from your recent stay. We are continually making improvements to our property, including the public spaces and guest rooms, and always looking for improved ways to serve our valued guests like you. We're glad to hear you...More
US$119 - US$254 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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