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I checked into this hotel during business travel. I was checked in quickly and efficiently, and asked if I could have room service dinner. The front desk Associate said I could. I walked to the restaurant to place my order, the staff was very nice,...More
1 Thank Lvuolo914
Response from IHGService, Guest Relations Manager at Holiday Inn Hotel & Suites MarlboroughResponded 10 November 2017
Thank you so much for staying with us and for taking the time to write a review about your experience with us. Our goal is to ensure that all our clients leave satisfied and we try our best to fulfill all our guest...More
Service was beyond horrible. Took 4, not kidding, 4 hours for a 3 course meal to be served to 165 people. Wait service was very slow and non caring, actually rude. 2 bartenders. One at each end of room. Did not know Cabernet from Chardonnay....More
1 Thank shraylene
Response from IHGService, Guest Relations Manager at Holiday Inn Hotel & Suites MarlboroughResponded 6 November 2017
Thank you for choosing us among your many lodging options and sharing your concerns. I'm sorry for the inconveniences caused by the service from our wait staff.
This is certainly not what our hotel strives for, nor is this our usual or our...More
Spent the night on way to Maine and our stay was very pleasant. We only wish breakfast was earlier on weekends or at least had a "to go" for those wanting to get an early start. Very easy to locate off highway.More
Thank Brenda G
Response from Nicole S, Front Office Manager at Holiday Inn Hotel & Suites MarlboroughResponded 21 September 2017
Dear Brenda G,
Thank you for choosing to stay with us and for taking your time to respond to your stay at the Holiday Inn & Suites Marlborough.
As a valued guest, we appreciate your feedback and are pleased to hear that you had a...More
After staying overnight, our room still hadn't received maid service by 3:30 PM! (And, NO, we didn't have a "Do Not Disturb" sign on the door! Also, we weren't even n the room from 7 AM - 2 PM) We complained to the front desk...More
1 Thank Ralph M
Response from IHGService, Guest Relations Manager at Holiday Inn Hotel & Suites MarlboroughResponded 12 September 2017
Hello Ralph M,
Thank you for staying with us and taking the time to express your thoughts and concerns. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. I am sorry to read about your disappointment with...More
Its a typical Holiday Inn, nothing great but not bad either.
I presented our voucher from our travel agency but they wouldn't find the arrangement and they insisted in charging me twice. I hope we will sort this out soon.