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Holiday Inn Hotel & Suites Marlborough

223 reviews
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Traveller (32)
Room & Suite (29)
Dining (3)
Overview
  • Excellent36%
  • Very good29%
  • Average17%
  • Poor10%
  • Terrible8%
Travellers talk about
“front desk”(52 reviews)
“lago grill”(3 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3.0 Star Hotel
All hotel details
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (223)Write a Review
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75
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39
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18
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All reviewsfront desklago grillwireless internetbar restaurantbeds were comfortablethe room was niceoff the highwaylate checkbreakfast buffetgreat staffbusiness tripbryanasmabostonevent
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1 - 5 of 220 reviews
Hotel's Favourite
Reviewed 5 January 2018 via mobile

We stayed for a hockey tournament over the holiday weekend. We had a suite, the room was huge, plenty of space for our kids to stretch out and dry their gear. Staff was wonderful and friendly. Great hotel for hockey teams, they gave the kids...More

1  Thank Chelsea L
Response from Nicole S, Front Office Manager at Holiday Inn Hotel & Suites MarlboroughResponded 3 weeks ago

Dear Chelsea L, Thank you for choosing to stay with us and for your 5 Star review! I am so happy that your stay went so well and that you enjoyed the suite you had for your hockey weekend. We take great pride in providing...More

Reviewed 30 December 2017

Booked two nights at this hotel in late December 2017. The front desk staff are wonderful. Friendly. Welcoming. Helpful. Overall, the room was nice, clean and quite The only problem was the heating system. Just couldn't get the room comfortable. It was either too hot...More

Thank jwest
Response from IHGService, Guest Relations Manager at Holiday Inn Hotel & Suites MarlboroughResponded 15 January 2018

Hello jwest, Thank you for choosing Holiday Inn for your lodging needs. I am sorry you encountered an issue with the room's heating system. I've alerted the hotel so that the maintenance team can look into a fix. We want your stays to be the...More

Reviewed 10 November 2017

My wife and I were travelling on business, and one of our stops was at the Holiday Inn Hotel and Suites, Marlborough, MA. We were at the hotel for a small convention, so did not actually spend that much time at the hotel itself, but...More

Thank Don H
Response from Nicole S, Front Office Manager at Holiday Inn Hotel & Suites MarlboroughResponded 1 week ago

Dear Don H, Thank you so much for sharing your experience with us. I am so happy that your stay went so well and that you had a comfortable experience. We take such pride in providing our guests with a stay they will love, I...More

Reviewed 2 November 2017

We stopped overnight because of severe weather for driving. Had a great person for booking who also gave us the aaa rate & inc breakfast which was not part of hotel rates. All was ok. Only complaint was room lighting which was awful. 2 lamps....More

1  Thank Lois S
Response from IHGService, Guest Relations Manager at Holiday Inn Hotel & Suites MarlboroughResponded 17 November 2017

Hello Lois S, Thank you for your feedback regarding your stay at Holiday Inn Marlborough, MA. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding customer service. However, on behalf of the...More

Reviewed 2 November 2017

Older hotel in good location. Arrived at 7am and was allowed to check in. Major plus!! Bathroom was fine, room was a bit small. Lighting not great. Lobby and work out room were fine. Pool was nice, but no hot tub. Door to room seemed...More

Thank Bryan K
Response from IHGService, Guest Relations Manager at Holiday Inn Hotel & Suites MarlboroughResponded 17 November 2017

Hello Bryan K, Hello from IHG! Thank you for your candid review. I appreciate you sharing your thoughts about the condition of the room assigned. I'm sorry for the letdown. It's good to know that you gave a satisfactory rating on our area of service...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Free Parking
Fitness Centre with Gym / Workout Room
Pool
Free High Speed Internet ( WiFi )
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Dry Cleaning
Multilingual Staff
Self-Serve Laundry
Breakfast Available
Room amenities
Air Conditioning
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Heated pool
Bar/Lounge
Indoor pool
Details
Price range
US$85 - US$178 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$85 - US$178 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (32)
Room & Suite (29)
Dining (3)
Pool & Beach (2)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
Caitlin V
26 September 2016|
AnswerShow all 2 answers
Response from Nicole S | Property representative |
Hi Caitlin, We do have these items on a first come first serve basis and free of charge. Please let me know should you have any further questions.
1
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Room Tips
"Stay at another hotel!"
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"We upgraded to a suite and had plenty of room to relax."
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"try another hotel"
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"All the rooms are great , the suites give you that added room for a work area."
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