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Extended Stay America - Boston - Marlborough

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Traveller (20)
Room & Suite (11)
Dining (3)
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Overview
  • Excellent12%
  • Very good18%
  • Average18%
  • Poor13%
  • Terrible39%
2 weeks ago
“OK for a quick trip.”
19 Mar 2018
“worth the money”
Free Wifi
Free Parking
Non-Smoking Rooms
Suites
Kitchenette
Pets Allowed
Wheelchair Access
2 Star Hotel
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Offers from Extended Stay America - Boston - Marlborough
Special Offer: Save up to 10% TODAY!
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (107)
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11 - 15 of 106 reviews
Reviewed 9 October 2017

thanks for the all services, I am impressed.Its my first visit to America and everything I needed was available, groceries, medicine, got new connection, bank of america is nearby. I could go for morning/evening. I loved this hotel, i loved this place and the overall...More

Review collected in partnership with Extended Stay
Thank U4033ZTmohammede
Response from 00esa, Manager at Extended Stay America - Boston - MarlboroughResponded 10 October 2017

Mohammed, thank you for sharing your amazing experience at Extended Stay America. We are delighted to know you loved the convenience of our location and enjoyed the comfort of your room along with the kitchenette. We hope to be your hotel of choice every time...More

Reviewed 28 August 2017

I have never left a bad review for anyone or anyplace before, but potential customers need to know what kind of people are working at this hotel. I called to book a room, asking 2 times, very clearly, if they had 2 queens with a...More

1  Thank surroundedbyboys2017
Response from 00esa, General Manager at Extended Stay America - Boston - MarlboroughResponded 29 August 2017

Please accept our apologies as well every assurance that we will be working to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, so we're sorry that did not happen in your instance. We take...More

Reviewed 4 August 2017

This place was very dirty and I would not stay again. The mattress on the pullout had animal hair and crumbs, a stained mattress and was not usable. The bed covers were stained and the bathroom and kitchen were unclean, visibly dirty. One manager was...More

Review collected in partnership with Extended Stay
2  Thank monaieeh
Response from 00esa, General Manager at Extended Stay America - Boston - MarlboroughResponded 5 August 2017

Thank you for taking the time to give us your feedback. You are absolutely correct to expect a clean, well maintained property as your home away from home when traveling, and I apologize for failing to provide that for you. My staff and I are...More

Reviewed 31 July 2017

This hotel allows smoking. I have not been to a hotel before where the smell of smoke is SO strong in the elevator and hallway. Shower- leave your room and smell like an ashtray. Room was filthy and in disrepair.More

Review collected in partnership with Extended Stay
1  Thank Angela C
Response from 00esa, General Manager at Extended Stay America - Boston - MarlboroughResponded 3 August 2017

Angela, I apologize for the cleanliness and odor issues you experienced in your room. We work hard to provide a clean and comfortable environment, so we will follow up on your concerns with our housekeeping staff to ensure we are doing everything possible to maintain...More

Reviewed 31 July 2017

Hotel Room was dirty, we had to buy cleaning supplies to clean it. Smoke from other guests smelled up our room. For the rate of $ 129 & $134 a night pick another hotel. Stayed here because our team booked hotel.More

Review collected in partnership with Extended Stay
1  Thank toddt971
Response from 00esa, General Manager at Extended Stay America - Boston - MarlboroughResponded 3 August 2017

Todd, please accept my apology for the cleanliness and odor issues you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We have asked our housekeeping staff to make sure this room receives a deep clean to...More

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Best Value Properties in Marlborough, MA
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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Things to do
Tennis Court
Details
Price range
US$114 - US$144 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
Details
Price range
US$114 - US$144 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
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Traveller (20)
Room & Suite (11)
Dining (3)
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Room Tips
"go somewhere else if you want honest people in charge of your hotel"
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"Stay somewhere else"
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"do not stay here stay away from this hotel management there sucks"
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"We were far from the elevators and on the third floor, no issues."
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