So let me start this review by saying that I am acutely aware we are in the middle of a pandemic. There are Many, many things that aren't normal and we all have learned to accepts. My bar is set low, and my expectations for service have certainly come way down. I took my daughter to Lexington to visit friends for the weekend. Very low maintenance. Let's me be crystal clear, there is absolutely no service provided at the hotel. As a Relais Chateaux property, you come to expect a certain standard , even during these troubled times. At arrival, a sign was on the lobby door that not one was at the front desk and to call the help desk, ok understandable. Rough starts. Once we got sorted at check we where given keys. Our suite was in a separate building . No bellman, no help with any bags, they just pointed me towards the barn and my daughter and I hauled ours suitcases through the icy parking lot. No offering a bell cart or any assistance whatsoever. Here where it gets really incredible. Prior to arriving; we booked reservations for a " private heated igloo" for dinner . We where celebrating a birthday that was discussed prior to arrival with the manager. We talked candles etc.....never happened. We took the 5 pm reservation for the $100 per person the prefix menu. Valentine's Day treat for our girls weekend:$ Prior to arriving , I asked if it would be possible when ordering if my Children could get pasta or something other than the pre-fix menu. Was told "certainly" no problem. As we order, I was told no accommodation could be made! Full disclosure, I didn't ask for a discount. Just some buttered pasta. No can do!! A box of pasta is $2.59. Literally blew my mind. Not one plate was remove between courses, fondue course was a congealed cheese brick that inedible. We had a massive pile of dishes on the table, I didn't complain let it go. Wanted to enjoy catching up with my friend and not ruin the night. The Igloo was absolutes freezing. As a New Yorker , the igloo thing has become very common. I've never been in a. Cold one. They brought "blankets" and hand warmers like you use when skiing. Blankets were beach towels. I'm not making this up. 😧 Utterly embarrassing for this property and its management . All in $625 for dinner for 5, two adults three children. Kids ate nothing. They dinner courses took so long we didn't have time for dessert and they were packed to go. What a joke!!! We were certainly played. Anyway, room was nice enough. Pretty decor and amenities but honestly the biggest scam in town with poor service. I would not recommend dining here. Hotel rooms were fine. Major bummer of an experience . Expected much more. …
We are in the Lexington/Bedford area with some regularity and there are plenty of hotel options. Most are part of large chains and offer comfortable but soulless lodging. For the Christmas holidays, we were looking for a more unique and charming experience and The Inn at Hastings Park delivered. The rooms were cozy and plush and the bathrooms elegantly appointed. We had a fine family holiday lunch at the hotel restaurant Artistry on the Green and enjoyed the public areas of the Inn. The complimentary snacks and drinks in the room were also a nice touch. The staff, too, were friendly and helpful.
We had a lovely stay at this beautifully appointed inn. The staff were very attentive and made the best out of the COVID restrictions. Every morning we had delicious fruit, homemade yogurt and granola, and muffins delivered to our room. The bed and sheets were so comfortable. We dined at the restaurant and the food and service were impeccable. Can’t wait to go back!
Steps away from the birthplace of the American Revolution, the Inn at Hastings Park preserves an old New England feel with luxurious rooms, amenities and food. Pleasant staff, quiet rooms, it's all worth a trip.
What a great Inn. Fantastic amenities and hospitality. Great food at the restaurant and really really welcoming staff. Highly recommend it as a great option in the area if you really want to experience a high end and luxurious stay.