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I stayed here with my 2 daughters on a short trip to the Berkshires. Its clean, accessible, and well run. In fact Peter was most helpful as I had made 2 bookings accidentally. Rooms are large, warm and well appointed. There's even breakfast included. Parking...More
I'm from the Berkshires and over the years we have come back to see my cousin's family in Pittsfield. My husband and I have stayed at several motels in the Lenox, Lee and Great Barrington area. As of now when we go back we are...More
My Booking.com confirmation stated that the hotel "may temporarily hold an amount prior to arrival. This standard procedure is purely a check and the amount will be returned to you" It also stated "You will pay Howard Johnson Lenox in local currency...If you don't show...More
Thank Richard M
Response from WynGuestRelation, General Manager at Howard Johnson by Wyndham LenoxResponded 2 weeks ago
Dear Richard M-
This is the perfect example of communication gap, As you mentioned in your review "may temporarily hold an amount prior to arrival. This standard procedure is purely a check and the amount will be returned to you". We never mind to change...More
It was a surprised how this hotel different from the other Howard Johnsons we stayed. Room is spacious and clean and the male receptionist was pleasant considering we checked in late. Will use them again when we come to Richmond MA.
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Room which I got 112 was immaculate and very clean. Grounds were being cleaned of leaves while I was checking in Pleasant front desk person Breakfast area is small so in my case it was just around 9 am I took stuff to the Room....More
Howard Johnson Lenox features Suite Rooms, Jacuzzi Suites, 2 Queen Bed Room, 1 King Bed Wheelchair accessible room, 1 Queen Bed Room, Two Double Bed room, 1 King Bed Room, Non Smoking and Smoking Rooms. …MoreHotel Amenities are Outdoor Pool, Free Breakfast, Free High Speed wireless internet, Free Parking, Truck/Bus Parking, Cable with HBO. Every room has air condition, High Speed wireless Internet, Microwave, Fridge, Coffee Maker, Hairdryer, Iron and Ironing Board. Extra amenities includes ice machines, Extra bed ($10.00), Crib ( $ 10.00), safe deposit box ($ 1.50), local phone, AM/FM radios/ Alarm Clocks. Hotel is minutes away from Mass Pike (Exit-2) and conveniently located on Routes 20 & 7 in Lenox, Massachusetts. Visit nearby museums, theaters, ski areas (Jiminy Peak & Brodie Mountain), cross-country skiing, shopping stores, scenic bike routes, mountain biking trails and hiking trails (including Appalachian Trail & Taconic ) while staying at Howard Johnson Express Inn Hotels in Lenox MA. Tanglewood is only 5.6 miles from this Howard Johnson. Less
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I am shocked and dismayed by the undiplomatic (to say the least) response in broken English to a potentially valued client, and will try to get an explanation from the HJ manager when I stay there once again this summer.