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Traveller (241)
Room & Suite (129)
Dining (53)
Overview
16 Blantyre Rd, Lenox, MA 01240-2776 See on map
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star accommodation
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Reviews (315)
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LanguageEnglish
262
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14
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All reviews music room carriage house the main house relais chateaux laurel suite pianist playing chateaubriand corner room tasting menu drawing room special hotel old world charm dining room downton abbey beautiful property hot tub world class
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1 - 5 of 315 reviews
Reviewed 1 week ago

It required many, many rings before the phone was answered as well as after we left. We were concerned that had left an important personal item in the room and called later that day for help with this. The phone at the hotel rang for...More

Date of stay: December 2018
Thank buy405
Response from Daniel H, Managing Director at BlantyreResponded 6 days ago

Dear buy405, Please accept our sincerely apologies for the items you noted during your recent Blantyre stay. We appreciate you being a loyal Relais & Chateaux guest, and your experiences do not reflect our standards of service. We would like an opportunity to make this...More

Reviewed 2 weeks ago

It is a beautiful property and a luxurious hotel. But... There is no registration and if you go in the only door you enter the dining room -- there was nobody for us to check in with. We were a group of 13 over Thanksgiving....More

Date of stay: November 2018
1  Thank Discover763417
Response from Daniel H, Managing Director at BlantyreResponded 6 days ago

Dear Discover763417, We are glad that you found Blantyre beautiful and luxurious. However, we sincerely apologize that we fell short of expectations during your Thanksgiving stay. We will share your comments with our team so that these situations will not occur again. We hope we...More

Reviewed 2 weeks ago

A truly outstanding holiday at The Blantyre - from the beauty of the inn to the quality of the services and dining experience. We had high expectation for spending Christmas there and they were exceeded. We are already anticipating a return.More

Review collected in partnership with Relais & Chateaux
Date of stay: December 2018
Thank cairopc7
Response from Daniel H, Managing Director at BlantyreResponded 6 days ago

Dear Caiopc7, Thank you for spending your treasured Christmas holiday at Blantyre. We are delighted to learn that you enjoyed your stay and we exceeded your expectations. On behalf of our entire team, we look forward to the pleasure of serving you again. In the...More

Reviewed 4 weeks ago via mobile

I was a happy customer after a very attractive and well prepared dinner at the Conservatory at Blantyre. Going there is like stepping back in time to the sensitively restored castle. The two tasting menus were tasty indeed and the wine list is pretty extraordinary....More

Date of stay: December 2018
Thank sharonmC4724FA
Response from Daniel H, Group Managing Director at BlantyreResponded 3 weeks ago

Dear Sharon, Thank you for choosing Blantyre for your special birthday celebration. We are pleased to hear that you enjoyed your time with us and the culinary experience in the Conservatory. We will share your compliments and review with our team, and look forward to...More

Reviewed 4 weeks ago via mobile

Stopped in unknowingly for lunch because they had a 1pm reservation available for 4 adults, last minute. Outstanding service, food, drinks & ambiance! Highly recommended & not particularly child friendly ++++

Date of stay: December 2018
Thank SnoSearchT
Response from Daniel H, Group Managing Director at BlantyreResponded 3 weeks ago

Dear SnoSearchT, We’re delighted that we exceeded your expectations, and you enjoyed our service, ambiance and culinary experience. Thank you for your five-star review, and we look forward to serving you again. Warm regards, Corinne Finn-Heyl, General Manager and Daniel Hostettler, Group Managing Director

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About
Description
Blantyre, a proud member of Relais & Châteaux, is an award-winning, luxury Forbes Five-Star resort, featuring elegant guest accommodations, a relaxing spa, casual and fine dining options as well as More activities including tennis, hiking, croquet and much more. A Tudor-style mansion and estate built in 1902, Blantyre is resplendent with modern furnishings with traditional finishes, fireplaces, sumptuous fabrics and fresh flowers. This elegant destination is set amidst 110 acres of lush lawns and woodlands in the beautiful Berkshires of western Massachusetts. Blantyre’s exquisite cuisine highlights a regional farm-to-table philosophy and unparalleled Five-Star service. An indulgent experience that excites the senses, dining at Blantyre includes daily chef’s tastings, a casual Bistro, an evening pianist, inviting fireplaces and a Wine Spectator’s “Grand Award” wine cellar with more than 9,000 bottles. Blantyre is equidistant from New York City and Boston. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Room Service
Restaurant
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Breakfast included
Spa
Pool
Air Conditioning
Banquet Room
Business Centre with Internet Access
Concierge
Dry Cleaning
Heated pool
Laundry Service
Meeting Rooms
Minibar
Non-Smoking Hotel
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Tennis Court
Wheelchair Access
Beachfront
Bar/Lounge
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Travellers' Choice2018 Winner
Certificate of Excellence
Hotel Style
Romantic
,
Luxury
Room types
Suites, Non-Smoking Rooms, Family Rooms
Hotel class
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Travellers' Choice2018 Winner
Certificate of Excellence
Hotel Style
Romantic
,
Luxury
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
23
Price range
US$618 - US$788 (Based on Average Rates for a Standard Room)
Also Known As
Blantyre Hotel Lenox
,
Blantyre Lenox
Location
United States > Massachusetts > Berkshires > Lenox
Hotel class
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Travellers' Choice2018 Winner
Certificate of Excellence
Hotel Style
Romantic
,
Luxury
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
23
Price range
US$618 - US$788 (Based on Average Rates for a Standard Room)
Also Known As
Blantyre Hotel Lenox
,
Blantyre Lenox
Location
United States > Massachusetts > Berkshires > Lenox
Photos
Traveller (241)
Room & Suite (129)
Dining (53)
Pool & Beach (1)
Family and Play Areas (1)
Nearby
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Questions & Answers
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Jelswiss
Too terrible for words!! A complete shambles. We took a group of more than forty people to this hotel and booked it two years in advance for a very substantial amount of money. Two years ago, when first inspected, though it was tired at the edges, it had willing and attentive staff. Upon arrival about two years later nearly all the staff had gone. My forty middle-aged clients had to carry their own bags to the rooms, with no elevator, since the staff on hand (what there were of them) were elderly ladies. One young man was asked by the GM to help and his reply was "my time is up". The rooms are shabby to the extent that they are in a complete and utter state of disrepair. Several rooms did not even have hot water for the guests. The GM kept insisting it was a five star Relais & Châteaux property and we shall make a full complaint to Relais & Châteaux also! At dinner, the wine we selected was switched for an inferior year without informing us. When we discovered this, the sommelier claimed that the wine we had selected was unavailable in sufficient quantity. This was a complete fabrication, as we discovered plenty of it in the wine cellar. With room, tax and service, the price is around 1,000 USD per day; this was daylight robbery. It was not up to the standard of a good bed and breakfast. The day we checked in, the management contract changed without our knowledge and the hotel basically ground to a complete halt. Breakfast could not be served to all guests, due again to lack of staff. It was shameful and disgraceful!! Many of our guests were so deeply upset that they demanded refunds and the new owners company blamed the former owners entirely for the terrible let down of staff and services. An extract of the correspondence is below. This property should be closed immediately and not reopened till several millions have been invested. We are all incenced by the lack of interest by any of the management, old or new. The only compensation management offered was a miserable 4.3% of our total invoice. They also offered a one-night stay at Blantyre for each of the 20 couples after the hotel had been renovated. However, as virtually all our guests live in Europe or Asia, this was completely unappealing. In any case, none of them ever wants to visit Blantyre again. New management said the following "While I understand your position, and have transmitted same to the owner of the property, we feel that the compensation offered is sufficiently generous for what amounts to a bad arrival and a bad breakfast. The property has not changed since I visited it two years ago when its indeed charming but tired. We are offering a return visit, under OHM management and after renovations and all I can do is assure you that our properties are run to a very high standard. I am not going to be held accountable for a hotel that I didn’t run until the day of your arrival, you can certainly post, but I will return in kind that the rooms were commissioned, and significantly marked up to the clients, I don’t want to make a war out of this, and I fully understand your frustration but your issue is not with me, and I will defend my reputation at all costs." Clearly they simply don't care. For those of you who are familiar with Faulty Towers, it makes that institution look first class. Representative of my opinion and those of over forty more
14 October 2017|
AnswerShow all 3 answers
Response from Jelswiss | Reviewed this property |
They would not let me post this as Blantyre obviously took some action however it is absolutely true! Read my other reviews from literally all over the world fair and accurate!!!!
1
Vote
Bostonian80
18 June 2017|
AnswerShow all 4 answers
Response from H8779NWkristinb | Reviewed this property |
Definately !
1
Vote
Google Translation
poorporkypig
11 May 2017|
AnswerShow all 4 answers
Response from Christine F | Property representative |
Thank you for your great question! Blantyre has 4 outdoor har-tru tennis courts on property.
0
Votes
Room Tips
"Wait for service to improve."
buy405
1 week ago
Read review
"The Corner room or the Crimson Suite"
Roadwarrior4089
2 Nov 2018
Read review
"Rooms in the main house"
garylighter
13 Oct 2018
Read review
"If you plan on using the pool a lot, stay in the carriage house. If you want to stay close to all the..."
samiventi
7 Sep 2018
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