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Canyon Ranch in Lenox

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#2 of 14 Hotels in Lenox
Certificate of Excellence
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Canyon Ranch in Lenox
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519 Reviews from our TripAdvisor Community

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Showing 518: English reviews
New York City, New York
Reviewed 26 December 2015

This was our 31st or 32nd visit to Canyon Ranch in Lenox, MA, so obviously we really enjoy staying there. Food is excellent. Rooms are first rate. But what really makes the experience there exceptional is the terrific staff, in all areas and at all levels.

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1Thank gregory_pressman
CanyonRanchLenox, General Manager at Canyon Ranch in Lenox, responded to this review

We are honored to have welcomed you for your 31st (or 32nd!) visit to Canyon Ranch in Lenox. How wonderful! Thank you for making us an integral part of your commitment to health and wellness. And thank you also for your kind sentiments about your experience with us – in particular our wonderful team of professionals who strive to make...

Arlington, Virginia
Reviewed 25 December 2015

Let me get the negative out of the way first - I had a very unpleasant check-in experience. It was the first time I have ever, in any lodging facility, been checked in simultaneously with another party. It was very weird, compounded by the fact that the person doing the checking in was unfriendly, unwelcoming, and uninformative. Yes, for the...

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Thank travelmore149362
CanyonRanchLenox, General Manager at Canyon Ranch in Lenox, responded to this review

Thank you for sharing your experience with us. First, Let me assure you that the check-in experience you described Does not reflect our high standards (and I will be sure to research the situation personally). But I am delighted to know that your encounters thereafter, and throughout your stay were enjoyable and in-keeping with our true measure of excellence. How...

New York City, New York
Reviewed 21 December 2015

The property is beautiful, however I did not partake in outdoor activities because it rained most days. I really enjoyed the choice of indoor exercise classes. The instructors were very good. I worked out 2-3 hours a day, taking the Pilates, yoga, pool, & other classes. I did not take a class for which I had to pay extra. Each...

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1Thank Belle6
CanyonRanchLenox, General Manager at Canyon Ranch in Lenox, responded to this review

Thank you for sharing your experiences with us. While it is our sincere hope and desire for each of our guests to leave us with nothing but wonderful experiences, I am appreciative to you for sharing these impressions. I will certainly share this with the members of our management team and we look forward to the opportunity to enhance your...

Philadelphia, Pennsylvania
Reviewed 19 December 2015

Excelled in every aspect. Setting in Berkshires great. Property and Off-property activities excellent and abundance of choices. Food very creative and healthful. Service wonderful. Good choice for communing with nature, taking multiple classes, exploring spirituality, integrative health, luxury, relaxation. Expensive but good value for price.

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Helpful?
Thank Bluemorpho0304
CanyonRanchLenox, General Manager at Canyon Ranch in Lenox, responded to this review

Thank you for your lovely sentiments about Canyon Ranch in Lenox and the beautiful Berkshires. I am delighted to hear that all aspects of your visit exceeded your expectations and trust that you returned home feeling rested and rejuvenated. We look forward to your return. Be well. – Emilie Goudey, General Manager

Reviewed 17 December 2015

While the property itself looks like a 5 star resort from the outside, it misses the mark in many areas: 1) Front desk employees need additional training in customer service. Lackluster greeting, followed by a bit of an attitude like they couldn't be bothered. 2) Food. Hit and miss...sometimes the meal is OK and sometimes below average. The food is...

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3Thank Elements123
CanyonRanchLenox, General Manager at Canyon Ranch in Lenox, responded to this review

I am disappointed to know that your experience was anything less than stellar but appreciate you sharing your feedback. Please know that I will personally address your concerns with the appropriate members of our team. I would, however, like to address some of your comments here: We take great care in providing menu items that are locally grown and sustainable...

New York City, New York
Reviewed 15 December 2015

I was disappointed in the service and room I had. My first time here, my room smelled like Asian food all the time, and I was told it was because there was a demo kitchen below. Then my first night, I was awakened at 2:30AM by the sound of rushing water in the walls of my room. That was repeated...

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Helpful?
Thank Joan G
CanyonRanchLenox, General Manager at Canyon Ranch in Lenox, responded to this review

It IS disconcerting to know you had anything but an exemplary experience with us. This is certainly not in line with our high standards and I thank you for sharing your sentiments with us. We take your comments very seriously and I will be communicating with the various departments mentioned to determine where we missed the mark. I do hope...

New York City, New York
Reviewed 14 December 2015 via mobile

Very laid back staff with transportation to town to the great restaurants. Healing energy is the best here. The food and medical department are over all lacking but other then that I would definitely come back. The grounds are breath taking!

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Thank lolagrace23
CanyonRanchLenox, General Manager at Canyon Ranch in Lenox, responded to this review

We are delighted to have welcomed you to Canyon Ranch. Thank you for sharing your impressions with us. I am disappointed to know that your experiences with our medical and culinary experts did not meet your expectations. I sincerely welcome the opportunity to speak with you further about these details. We certainly look forward to welcoming you back and to...

Boca Raton, Florida
Reviewed 13 December 2015

My wife and I have been going to Canyon Ranch in Lenox for almost 20 years and every time we go I have a unique experience. The accommodations are first class, the service is outstanding and the food is always great. You can do as much or as little as you want to regarding exercise and activities. I can't wait...

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Helpful?
Thank Mitch G
CanyonRanchLenox, General Manager at Canyon Ranch in Lenox, responded to this review

We can’t wait to have you and your wife join us again! Canyon Ranch is honored to be a part of your lifelong commitment to health and wellness. Thank you for sharing your kind sentiments regarding your experiences with us. We look forward to another 20 years with you, and more! Be well. - Emilie Goudey, General Manager

Reviewed 5 December 2015 via mobile

Canyon Ranch is special. The resort is operated seamlessly and impeccably -- the real mark of hands-on ownership. Accommodations are soothing and immaculate. The staff are the best of the best, so it's a great place to try a new sport or service because you know you're in good hands. The cuisine is innovative and delicious. I've visited many times,...

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Helpful?
Thank Nancy M
CanyonRanchLenox, General Manager at Canyon Ranch in Lenox, responded to this review

There is nothing more wonderful than knowing that Canyon Ranch is your “happy place.” Thank you. I could not agree more. Our staff is the best of the best and they take great care in creating a safe and NURTURING environment where you can feel comfortable trying something new. I am delighted to know that you have returned home with...

Weymouth, Massachusetts
Reviewed 29 November 2015

Our stay at Canyon Ranch was enjoyable. Services provided were Top notch, environment, lectures and food excellent. Lectures were insightful, entertaining and helped us to focus on our health and wellness needs.

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1Thank 349kenken44
CanyonRanchLenox, General Manager at Canyon Ranch in Lenox, responded to this review

We are so pleased to know that your stay was enjoyable from start to finish. Thank you for your kind words regarding the many areas of Canyon Ranch that you experienced. It is our hope that you return home with newfound information to keep you healthy and well. We hope to welcome you again soon. Be well.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Breakfast included
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Room Service
  • Dry Cleaning
Official Description (provided by the hotel)
A favorite of sophisticated spa-goers, Canyon Ranch is the undisputed world standard for healthy vacations, and a pioneering force in promoting wellness lifestyles. Our destination spas– in Tucson, Arizona, and Lenox, Massachusetts – are renowned for their casual luxury, inspiring natural settings, innovative spa cuisine and unparalleled medical resources. ... more   less 

Additional Information about Canyon Ranch in Lenox

Address: 165 Kemble St, Lenox, MA 01240-2817
Region: United States > Massachusetts > Berkshires > Lenox
Price Range: €601 - €1,095 (Based on Average Rates for a Standard Room)
Number of rooms: 126
Also Known As:
Canyon Ranch In Lenox Hotel Lenox
Canyon Hotel Lenox
Canyon Spa Lenox
Canyon Ranch Lenox
Lenox Canyon Ranch Spa
Hotel Style:
#2 Family Hotel in Lenox
#4 Romantic Hotel in Lenox
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Questions & Answers

Here's what travellers have asked, with answers from Canyon Ranch in Lenox staff and other travellers.
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Questions? Get answers from Canyon Ranch in Lenox staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed in one of the newly renovated rooms, 169. The decor was beautiful, the bed was extremely comfortable and the bathroom was fabulous. We did have a little bit of a hard time regulating the heat, but we managed.”
 of 5 bubbles Nancyp1234, 21 Mar 2017 | Read review
“I like the East wing, west side,but all rooms are lovely.”
 of 5 bubbles xskier122, 17 Mar 2017 | Read review
“Room was plenty big enough. Nice bathroom although, I only showered in it once since the locker room had everything you could need and was much more convenient when running from class to class.”
 of 5 bubbles dawnmC1167VZ, 10 Mar 2017 | Read review
“Ask for a room on the second floor (with a view).”
 of 5 bubbles 784lorik, 9 Feb 2017 | Read review
“the new renovated rooms smell terrible. ”
 of 5 bubbles RMT1234, 30 Jan 2017 | Read review
5 of 5