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24/12/2017 25/12/2017
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    Black Swan Inn Berkshires, an Ascend Collection Hotel

    435 Laurel St, Lee, MA 01238-9510
    +1 855-849-1513
    Hotel website
    Lowest prices for your stay
    24/12/2017 25/12/2017
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     2 people are viewing this hotel
    Traveller (187)
    Room & Suite (57)
    Dining (24)
    • Excellent51%
    • Very good35%
    • Average10%
    • Poor3%
    • Terrible1%
    Travellers talk about
    “breakfast room” (39 reviews)
    “lake side” (19 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Non-Smoking Hotel
    Family Rooms
    Fitness centre
    Pets Allowed
    Facilities for Disabled Guests
    Business Centre
    Private Balcony
    3.0 Star Hotel
    All hotel details
    Offers from Black Swan Inn Berkshires, an Ascend Collection Hotel
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    24 Dec25 Dec
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a ReviewReviews (549)
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    1 - 5 of 535 reviews

    Reviewed 5 days ago via mobile

    Very nice inn. Service is friendly, easy check in and we were allowed to check in early. Room overlooking the lake was an upgrade from our original room and probably not necessary since we had a snow storm, but it was large, clean, comfortable. The...More

    Thank mjbslb
    Response from Carrie K, Manager at Black Swan Inn Berkshires, an Ascend Collection HotelResponded yesterday

    Dear Steve, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. We apologize regarding...More

    Hotel's Favourite
    Reviewed 8 November 2017 via mobile

    We loved our stay here! We booked a king/lakeside (online through Trip Advisor) and arrived 2 hours before check-in. Carrie could not have been more accommodating! Not only did she allow us in the room early, she also applied AAA discount and allowed us to...More

    Thank pgriffin710
    Response from Carrie K, Operations Supervisor at Black Swan Inn Berkshires, an Ascend Collection HotelResponded 9 November 2017

    Patricia- Thank you so much for your beautifully written, kind review. It was my pleasure to assist in making your stay at the Black Swan Inn more enjoyable and memorable. That, and just talking to the guests, is definitely my favorite part of the job!...More

    Reviewed 2 weeks ago

    So the good news first: go for the view as it is spectacular. I suspect it is even better in the fall with the leaves changing or sitting on one of the individual balconies in the spring or summer. The front desk people could not...More

    Thank Steven K
    Response from Carrie K, Front Office Manager at Black Swan Inn Berkshires, an Ascend Collection HotelResponded 2 weeks ago

    Steven- We would like to thank you for your very nicely written review regarding your recent stay at the Black Swan Inn. I must agree with you...viewing the foliage while relaxing by Laurel Lake provides you with such a sense of calm. We are lucky...More

    Reviewed 3 weeks ago

    Wasn't expecting much but this kind of sweet older place had touches that made you know people cared and took pride in their hotel. It didn't have that corporate sameness but a nice independant atmosphere. The linens and towels were high quality. The room and...More

    Thank Tess2010Seattle
    Response from Carrie K, Operations Supervisor at Black Swan Inn Berkshires, an Ascend Collection HotelResponded 3 weeks ago

    Wow! What a beautifully written, detailed review. We can't thank you enough for that. I appreciate you making the reference to requesting a first floor room since we have no elevator. That is something that every guest may not think to do, so your reminder...More

    Reviewed 3 weeks ago

    This hotel was recently updated and it came out really nice. The rooms are very nice with great views of the lake. We had a room with a balcony with a lake view. The room was very quiet and the staff was very accommodating. Breakfast...More

    Thank Matthew H
    Response from Carrie K, Operations Supervisor at Black Swan Inn Berkshires, an Ascend Collection HotelResponded 3 weeks ago

    Matthew- Thank you so much for your nicely written review. We are so pleased to know that you had a enjoyable stay, and that you were so satisfied with our service and our property. If your schedule allows, you should try to make a return...More

    Awards & Recognition
    Certificate of Excellence
    • Top amenities
    • Free Parking
    • Restaurant
    • Spa
    • Free High Speed Internet ( WiFi )
    • Breakfast included
    • Fitness Centre with Gym / Workout Room
    • Hotel Amenities
    • Free Parking
    • Breakfast included
    • Meeting Rooms
    • Business Centre with Internet Access
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Things to do
    • Restaurant
    • Spa
    • Fitness Centre with Gym / Workout Room
    • Price range
    • US$83 - US$147 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 52
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Travelocity, Priceline, Hotwire, getaroom.com, Cancelon, TripOnline SA, HotelQuickly and Evoline ltd so you can book your Black Swan Inn Berkshires, an Ascend Collection Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Massachusetts >
    • Berkshires >
    • Lee
    • Also Known As
    • Quality Inn Lee Hotel Lee ,
    • Lee Quality Inn
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    Traveller (187)
    Room & Suite (57)
    Dining (24)
    Pool & Beach (16)
    Hotel & Grounds (119)
    Family and Play Areas (5)
    Bathroom (3)
    Business Centre & Event Rooms (3)
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    Ask a question
    Questions & Answers
    20 April 2017|
    AnswerShow all 3 answers
    Response from Daniel D | Reviewed this property |
    We stayed at the Black Swan in March, at that time we did not need a reservation for the Mint restaurant, but now I would recommend that you did. As for the boats, I don't know. Suggest you contact the hotel.
    6 April 2017|
    AnswerShow all 2 answers
    Response from Carrie K | Property representative |
    Hi Heather. There are a few gluten free options in the breakfast area. Please ask attendant in the breakfast to show you what we have to offer. I hope this helps! Looking forward to meeting you this weekend! -Carrie
    Beth S
    22 March 2017|
    AnswerShow all 4 answers
    Response from Carrie K | Property representative |
    Hi Beth! To answer your question, we do offer a few pet friendly rooms. There is a $25.00/ night pet fee. Please call the hotel directly to book your reservation...and mention that you need a pet friendly room. Hope this... More
    Room Tips
    "If you have mobility issues, ask for a 1st floor room as there are not elevators to the 2nd floor."
    Read review
    "Make sure you book a room with a lake view!"
    Read review
    "good luck."
    Read review
    "Ask for a second floor room with a lake view."
    Read review
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