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Heritage House Hotel

Booking.comUS$83*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
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Heritage House Hotel
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460 Reviews from our TripAdvisor Community

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Showing 417: English reviews
Nantucket, Massachusetts
Reviewed 21 September 2014

I have had friends stay at this hotel and found the rooms acceptable. I stayed recently and all I can think is it has to have something to do with which building you are in. Building E is disgusting! The room is old and smelly, the sheets are thread bare, the elastic shot so it doesn't stay on the bed,...

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Helpful?
1Thank Rebecca T
Hyannis H, Director of Sales at Heritage House Hotel, responded to this review

Dear Rebecca T, On behalf of the staff and myself thank you for taking time to review your stay with us. I sincerely apologize that we fell short of exceed your expectations. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We rely on you, our guest,...

Boston, Massachusetts
Reviewed 21 September 2014

Location is easy walking distance to beach, restaurants, stores. Room was clean, quiet, and roomy. Our hosts were helpful and friendly. Breakfast was adequate. If you want a central Cape location at a reasonable price, you can't do better than the Heritage House Hotel. Nice place plus good weather... Just enjoy.

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Helpful?
Thank rifrum
Hyannis H, Director of Sales at Heritage House Hotel, responded to this review

Dear rifrum, Thank you for your great review! We are pleased to hear that you had a wonderful stay with us and found our location convenient and a value. It is our goal to consistently provide superior service and accommodations at our hotel. Thank you for staying with us, and we hope to have an opportunity to serve you again....

Southbury, Connecticut
Reviewed 19 September 2014

Given a room at the end of bldg. 5. right outside the window there were 20-25 men drinking and partying. I went back to say the room was unacceptable. Given room 620 upon entering the room we found the room unmade. the desk lady came and said room 608. Well 608 had a dirty towel behind the door. All this...

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Helpful?
Thank umpire19
Hyannis H, Director of Sales at Heritage House Hotel, responded to this review

Dear Umpire19, I wanted to take a moment to reach out to you and personally apologize for the inconvenience you experienced during your stay. While, what transpired during your check-in process is not indicative of our standards, I can empathize with your level of frustration. As a manager I have reviewed your comments and addressed them with the appropriate departments....

Ottawa, Canada
Reviewed 15 September 2014

We spent 3 nights here making this our home base and going out to various places on Cape Cod. They have a very good breakfast which sets you up for seeing this area. Our room was clean, the towels were of good quality, and the bed was comfortable. The bath tub needed an update and the drain needed fixing. This...

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Helpful?
Thank Otty15
Christopher D, General Manager at Heritage House Hotel, responded to this review

Thank you Otty15 for your wonderful review of our hotel. We appreciate your recognition of our entire staff and are happy to hear that you enjoyed your stay as you explored several areas of beautiful Cape Cod. We hope to see you again on your next trip to Cape Cod!

Canaan, Connecticut
Reviewed 8 September 2014

Have been going here for several years with a group. Have never been impressed with the hotel but this time was the worst experience yet! Had to change our room because the room was clearly never cleaned, hair and dust on bathroom floor, visibly unclean sheets. Next room was somewhat cleaner, but not the best. Air conditioner was so loud...

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Helpful?
1Thank Pam R
Christopher D, General Manager at Heritage House Hotel, responded to this review

Thank you Pam R for your review of our hotel. I apologize for having to hear you experienced this during your recent stay with us. Please contact me directly at 800-352-7189 so that I may fix this problem for you. With more information, I can research what happened and ensure that this does not happen again to any guest in...

Boston, Massachusetts
Reviewed 7 September 2014

Our stay at the Heritage house was nothing short of fantastic! Its location is perfect, short trek to the beach and walking distance to downtown restaurants. The staff was very professional and pleasant. The rooms were spacious and perfect for relaxing after a long day at the beach. Their buffet breakfast is the perfect way to start your day! Loved...

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Helpful?
Thank Bwelch898
Christopher D, General Manager at Heritage House Hotel, responded to this review

Thank you Bwelch898 for your fantastic review of our hotel. Thank you for recognizing all that we have to offer our guests and the great job our entire staff does to ensure every guest enjoys their stay with us. We hope to see you again soon!

Cambridge, United Kingdom
Reviewed 7 September 2014

Thankfully, me and my family decided to leave the hotel after 20 minutes of arriving. Had we not have done so, our stay at this hotel would have probably ruined our holiday in what is a lovely part of the Cape. The smell of the room hit you as soon as the door was opened and smoke stains were clearly...

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Helpful?
1Thank MattyE96
Christopher D, General Manager at Heritage House Hotel, responded to this review

Thank you for your review of our hotel. We have no record of you explaining this to any member of our staff so that we may have taken care of the situation for you. If we are informed of a failure in service, we rectify the situation immediately for the guest. We hope that you can give us the opportunity...

Pawtucket, Rhode Island
Reviewed 5 September 2014

9/5/2014 Heritage House Hotel, Main Street, Hyannis, Mass. A great hotel, visited here many, many times. Nice Hotel, close to everything, walking distance to coffee shops, restaurants, tourist shops, Steamship Authority Ferries to Nantucket., Hotel has an outdoor pool, inside pool, along with a hot tub. Pool area, is clean, tables, chairs etc., for the comfort of their guests. Sauna...

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Helpful?
Thank firefighter5_11
Christopher D, General Manager at Heritage House Hotel, responded to this review

Thank you for your wonderful review of our hotel and all we have to offer our guests. We hope to see you again on your next visit to the Cape!

Ontario
Reviewed 2 September 2014

I would advise not staying here. In fact, I feel the hotel should be closed...MOULD! Upon entering my room I could detect a MUSTY smell; stayed there a few nights after which I was having bronchial issues and felt AWFUl. I suspected mould..and after reading reviews and talking to other guests: there is a problem. My traveling companions experienced actual...

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Helpful?
3Thank Vive_Cuba_Llibre
Christopher D, General Manager at Heritage House Hotel, responded to this review

Thank you for your review of our hotel and thank you for recognizing our excellent location. I will share your positive comments with my breakfast servers that you mentioned and their excellent customer service skills. At no point in your review do you ever mention that you spoke to a staff member of the hotel to inform them of your...

New York City, New York
Reviewed 2 September 2014

I booked a cheap room here on the hotel's website with a AAA discount over Labor Day weekend and was reasonably satisfied with my stay, probably due to my low expectations after reading the reviews. This is really a motel, not a 3-star hotel. I booked the room facing the pool which seemed to get the best reviews. Positives: -...

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Helpful?
1Thank smartcooki
Christopher D, General Manager at Heritage House Hotel, responded to this review

Thank you for your review of our hotel. I noticed you mentioned several positives about not only our location but many guest amenities such as our two pools, refrigerators in the room and flat screen TV's. Our mattresses are all less than 3 years old and we cyclically update all the rooms based on feedback from our guests through in...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Restaurant
  • Pool
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
The Heritage House Hotel is Cape Cod's first Solar Powered Hotel, we are making a constant effort toward greener business practices. We are conveniently located one block from Hyannis Harbor, which is the departure point for the Martha's Vineyard, Nantucket, and Whale Watch Ferries. While at the property explore Main Street Waterfront District, offering antique shops, galleries, kayak and bike rentals, dancing, dinning, and live entertainment. We are located directly across from the Regional Transportation Center and Train- Home of Boston's Cape Cod Flyer. ... more   less 

Additional Information about Heritage House Hotel

Address: 259 Main St, Hyannis, MA 02601-4095
Region: United States > Massachusetts > Cape Cod > Hyannis
Price Range: €76 - €193 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Heritage House Hotel 2.5*
Number of rooms: 143
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Also Known As:
Heritage Hotel Hyannis
Heritage House Hyannis
Heritage House Hotel Hyannis, Cape Cod
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Questions & Answers

Here's what travellers have asked, with answers from Heritage House Hotel staff and other travellers.
8 questions
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Panama City Beach, Florida
26 days ago
10 months ago
over a year ago
Boston, Massachusetts

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Questions? Get answers from Heritage House Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book your Cape Cod golf trip here”
garygaryl, 17 May 2017 | Read review
“If you are a small family travelling (i.e. two adults and two children) ask for the Three Bagger. .”
269stevem269, 9 May 2017 | Read review
“Ask for one in the main area of the hotel”
colleenw759, 27 Apr 2017 | Read review
“stay in the main building, the other two buildings were abandoned looking.”
0mayrar, 5 Feb 2017 | Read review
“Request a room on an upper floor”
667vickir, 1 Oct 2016 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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