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We have owned this time share for over ten years. It was great at first. It used to be clean, in good condition and grounds were well taken care of. It was always quiet with nice people staying and working there. It has gone down...More
At check in there was a bag of trash on my sidewalk, a closet full of recyclables thrown everywhere and a layer of thick tacky black substance on the railing of the staircase leading to the bedrooms upstairs. To top it off the front desk...More
This is our second time staying here in 4 years and it has lots to offer. The kitchen is truly completely furnished and the beds comfortable. The pool is wonderful as is the DVD rentals for quiet nights. The couches have seen better days and...More
We love coming here. Small, quiet resort with huge units, plenty of room to stretch out. We like the small private backyard with our own charcoal grill. TV downstairs is the old fat kind, but with a DVD player, and guests can borrow DVDs for...More
We had a two bedroom, one and a half bath next to the pol area. It had a private patio and grill, which we cooked on almost every night. I was a little nervous about booking this resort because of the past reviews. However, I...More
Have there been any upgrades or improvements this past year. great location but reviews are dismal?
30 December 2014|
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Response from LLL830 | Reviewed this property |
My family and just returned home from a week stay at Briarwood ending October 17th. The unit was clean as one would expect. Both blinds fell out of the windows in one of the bedrooms as they were not installed correctly... More
My family and just returned home from a week stay at Briarwood ending October 17th. The unit was clean as one would expect. Both blinds fell out of the windows in one of the bedrooms as they were not installed correctly using anchors. In all fairness, there were a few aesthetic upgrades in the unit we were assigned to this year. I cannot speak for any unit but the one we were in, although a representative of Briarwood told me over the phone pre visit that we were being placed in a newly renovated room, so I assume not all the units are renovated. There was new carpet, and the walls looked to be fairly recently painted. There was new leather living room sofa bed and loveseat with the "real leather" tags still on them so one would realize that they were recent upgrades. There was also a 7.99 black plastic container of impatiens infront of every two units. Sadly, the most important feature of any timeshare, comfortable beds, were left off of the upgrade list. Even with the addition of the requested foam topper, my hips were bruised and I was sore upon waking every morning. In the second bedroom with the twin beds, we were forced to take the mattresses off of the box springs and place them on the floor as the old creaking bed frames would wake everyone at the slightest movement.
Every year, my family and myself have so looked forward to our stay at Briarwood. But this reticence by the Briarwood owner/management team to provide decently comfortable and clean conditions in the timeshare units disturbs me. If our fees are not being used to properly maintain the units for the timeshare owners, where is the money going?