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The food doesn't get any better of fresher than Bamboo. 18 in our party celebrating a birthday and the good news of health . Would have given a 5 star but the men at the host desk are borderline rude and unfriendly and very abrupt....More
Thank A TripAdvisor Member
Response from skarasinski, Director of Sales at Holiday Inn Boston-Dedham Hotel & Conference CenterResponded 11 December 2017
Thank you for your review. I am sorry to know that you were treated rudely but am so glad that you enjoyed your meals! I will certainly share the feedback with the restaurant. Please don't hesitate to reach out directly with any additional feedback.
Stayed for 2 nights. Had a king room in the tower - all very good - had everything we needed. Staff extremely helpful. Shuttle to train station to go to Boston worked very well. Decent mall - legacy plaza - across the road. Would recommendMore
Response from skarasinski, Director of Sales at Holiday Inn Boston-Dedham Hotel & Conference CenterResponded 10 November 2017
Thank you for taking the time to review the hotel. I appreciate your kind and direct words and am so happy to know that you enjoyed your stay, and the area! Looking forward to welcoming you back soon.
Director of Sales...More
Having to wake up early (4am) to catch a flight at Boston Logan, we found out there was no hot water in the shower.
When we called the front desk at 4am, we were told they would give us the keys to another room where...More
Response from skarasinski, Director of Sales at Holiday Inn Boston-Dedham Hotel & Conference CenterResponded 3 November 2017
Thank you for taking the time to review the hotel. I sincerely apologize for the mishaps you experienced during your stay; certainly not what anyone wants to deal with at 4:00 AM...we were experiencing issues with our hot water and unfortunately could not...More
The staff members that we dealt with were all very courteous and professional. They tried to accommodate our needs, and when we had a problem with our room, they were able to get us an upgrade. Unfortunately, having a great staff does not make up...More
Thank Rosemary W
Response from skarasinski, Director of Sales at Holiday Inn Boston-Dedham Hotel & Conference CenterResponded 30 October 2017
Dear, Rosemary W:
Thank you for taking the time to review the hotel. We are so appreciative of your honest and detailed feedback as it truly tells us where we need to improve. We are currently working on the configurations of our guest rooms. As...More
This was not an inexpensive place to stay, but you might have tbought so based on the condition. Stayed twice for 5 total nights and if not for the convenience of the Avis location would have tried to find somewhere else.
Lots of small issues....More
Response from skarasinski, Director of Sales at Holiday Inn Boston-Dedham Hotel & Conference CenterResponded 20 October 2017
Thank you for taking the time to review the hotel. I feel terrible that you didn't enjoy your stay and want to make it clear that the issues you describe are unacceptable and not the norm! We realize we are an older building...More