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Hilton Boston Dedham

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Hilton Boston Dedham
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889 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Boston Dedham
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Showing 868: English reviews
Los Angeles, California
Reviewed 19 May 2016

The hotel is under construction and the site and noise is terrible. The rooms are old and the windows don't close allowing for cold air to enter the room. The air in the room didn't work and was set ay 60 degrees. I called the front desk five times and the air was never repaired. When I asked for an...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Y7534DZjamesw
Joe D, General Manager at Hilton Boston Dedham, responded to this review

Good Afternoon James, I simply wanted to apologize for all of the problems you encountered during your recent stay with us. Our primary goal is to ensure each guest has a comfortable and relaxing stay while with us. Unfortunately we failed you this time. What you experienced is atypical of what type of service we deliver to all of our...

Peoria, United States
Reviewed 19 May 2016

I made reservations months before my stay through the Hilton app and was never informed the hotel was under renovation which made our stay very unpleasant. Bathroom leaking and room not being cleaned on our first day until 6:30 pm after we called didn't help.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Edgar V
Joe D, General Manager at Hilton Boston Dedham, responded to this review

Good Morning Edgar, I wanted to take this opportunity to apologize for the problems you encountered during your recent stay with us. Our primary goal is to ensure each guest has a positive stay. I was very unhappy to learn that this did not happen for you. I will be reviewing your comments with the team. Edgar, it is through...

Ridley Park, Pennsylvania
Reviewed 19 May 2016

No way should this hotel be almost $200 per night. Paying basically for the name. Overwhelming smell of chlorine in the halls, room service left out far too long. Breakfast buffet not nearly worth the $20+ price. (per person) Lots of construction going on during my stay which was slightly annoying. Put on hold with the front desk for over...

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Helpful?
Thank TravelingMamaof8
Joe D, General Manager at Hilton Boston Dedham, responded to this review

Good Morning, I wanted to let you know that I have had the opportunity to review your comments based on your recent stay. I also want to apologize for the problems you encountered during your visit. I can assure you that all of your comments will be reviewed by our management team and corrective action steps will be put into...

Vienna, Virginia
Reviewed 18 May 2016

Arrived at this hotel to discover there is major renovation occurring. My room was at the end of the hotel, which would not have been a problem other than the many trips I had to make to the concierge desk. When I entered the room, it was extremely cold. I checked the thermostat to discover the LED was not working....

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Helpful?
Thank CharlesLindberg
Joe D, General Manager at Hilton Boston Dedham, responded to this review

Dear Mr. Linberg, First, I would like to apologize for all of the problems you encountered during your recent stay with us. I understand how upset and frustrated you were based on your encounters throughout the hotel. I can assure you that what you experienced is atypical of what our hotel offers to our guests on a daily basis. I...

Aurora, United States
Reviewed 16 May 2016

I travel for a living and often times for a long stay. I stay at many hotels, this was the first to not have guest laundry. Staff was friendly and the breakfast was fantastic. So if staying for a long period of time keep this in mind

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank John K
Joe D, General Manager at Hilton Boston Dedham, responded to this review

Good Morning John, I wanted to take this opportunity to thank you for staying with us and for taking the time to write your review. As a team here we value all feedback and each response is reviewed by our team. I also wanted to let you know that we're investigating options of adding both a washer and dryer to...

Louisville, United States
Reviewed 16 May 2016

Construction was problematic lots of noise from dialog among workers/ room had broken lamp, outlets limited/less than clean/restaurant services less than desirable/someone kept knocking on my door after hours/parking problematic

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Linda R
Joe D, General Manager at Hilton Boston Dedham, responded to this review

Good Morning Linda, First, I would like to thank you for staying with us recently and for taking the time to write your review. Feedback like yours is very important to us and the success of the hotel. It allows us to evaluate our strengths and weaknesses and make improvements where necessary. I will be sharing all of your comments...

Boston, United States
Reviewed 16 May 2016

There is not much to look at in the area, but it's tucked away quietly. If you need a romantic stay or need to hold an event this is an excellent location. The staff is helpful. There is currently construction, so the appearance is not pretty right now, but I was on a get away with my wife so we...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Ramon D
Joe D, General Manager at Hilton Boston Dedham, responded to this review

Good Morning Ramon, I wanted to let you know that I have had the opportunity to read your review regarding your recent stay with us. I was happy to learn that things worked out well for you and your wife. I will be sharing your comments with the staff. Again, thank you for staying with us and for taking the...

Reviewed 14 May 2016 via mobile

We're were extremely pleased with our stay at #TheHiltonBoston/Dedham. I'm writing this as we are driving home from our stay in the Boston area. The hotel is undergoing major renovations so there is some upheaval in the lobby and first floor common areas. But really, it was not an inconvenience. We enjoyed a very nicely renovated room. The bed was...

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Helpful?
Thank Marie C
Joe D, General Manager at Hilton Boston Dedham, responded to this review

Good Morning Marie, I wanted to take a moment to thank you for staying with us and for writing your very detailed review of your stay. Your comments regarding the new room will be shared with all here at the hotel. The elevators are currently under renovations as well and need adjustments to correct the problem you identified in your...

Woodbridge VA, United States
Reviewed 13 May 2016

This was the worst Hilton experience ever. The hotel was under construction but did nothing to take care of guests to mitigate the noise, dust, dirt, lack of facilities during their stay. Our room had no heat - all day. The hotel was unnecessarily noisy, dusty, dirty. Panels were left open on walls and ceilings, even areas were there was...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Joseph M
Joe D, General Manager at Hilton Boston Dedham, responded to this review

Good Morning Joseph, I wanted to let you know that I have had the opportunity to read your review based on your recent stay with us. I want to apologize for all of the problems you encountered during your stay. Our primary goal is to ensure each guest has a comfortable and relaxing stay while with us. Again, I am...

Norwich, Connecticut
Reviewed 11 May 2016

Staff was amazing! Pool was very warm and nicely maintained. Breakfast was great. The guests were a little rowdyrowdy and left messes in the hallways that took a while to clean up. People were smoking in rooms that were non smoking but when i complained, the staff acted on it immediately.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank 656allisong
Joe D, General Manager at Hilton Boston Dedham, responded to this review

Good Morning 656allisong, I wanted to take a moment to thank you for staying with us recently and for taking the time to write your review. I also want to apologize for some of the issues you had to encounter with other rowdy guests, messes in the hallways and some guests smoking in the rooms. I was happy to read...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff

Additional Information about Hilton Boston Dedham

Address: 25 Allied Drive, Dedham, MA 02026-6147
Region: United States > Massachusetts > Dedham
Price Range: €105 - €194 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Boston Dedham 3.5*
Number of rooms: 247
Reservation Options:
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Also Known As:
Hilton Boston Dedham Hotel Dedham
Hilton Hotel Dedham
Hilton Dedham
Dedham Hilton
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Boston Dedham staff and other travellers.
6 questions
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Questions? Get answers from Hilton Boston Dedham staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Away from the dining area, upper floors would be quieter.”
 of 5 bubbles paullehrman, 23 Feb 2017 | Read review
“I always prefer a room closes to the front desk, (lobby) or, if on upper floors, near the elevator. The hallways can be very long.”
 of 5 bubbles ricador, 4 Jan 2017 | Read review
“Get one of the renovated rooms”
 of 5 bubbles dejindc, 27 Nov 2016 | Read review
“4th floor away from atrium area, down the halls quieter”
 of 5 bubbles 274DeniseB, 20 Nov 2016 | Read review
“Request a room facing the nature preserve (back side).”
 of 5 bubbles derekn108, 16 Nov 2016 | Read review
5 of 5