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Hyatt Place Boston/Braintree

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Hyatt Place Boston\/Braintree
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697 Reviews from our TripAdvisor Community

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Showing 678: English reviews
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Middletown
Reviewed 2 days ago NEW

Brian, the general manager was spectacular and genuinely courteous. He went above and beyond to resolve a minor issue which I was both surprise and impressed with his efforts to constantly reach out to me personally to ensure our stay was immaculate.

Review collected in partnership with Hyatt Hotels
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Thank paultX1304YV
Port Washington, New York
Reviewed 4 days ago NEW

My family stayed here for a hockey tournament. The staff was friendly and efficient. The beds were very comfortable and the rooms were clean. The hotel was conveinent to the rink, shopping and restaurants.

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Thank Kara B
Runnemede
Reviewed 5 days ago NEW

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Thank 987barbk
Boston, Massachusetts
Reviewed 1 week ago

My stay at the hotel was very poor. Customer service sucked the receptionist was not professional at all and there was no good assistance with picking of room to accommodate my stay. Other than that the food was OK I like the selection that you guys had for breakfast and that it was hot.

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank lakeemar
HyattPlaceBBManager, Manager at Hyatt Place Boston/Braintree, responded to this review

First and foremost, please accept my sincerest apologies for the unsatisfactory experience you had during your time with us. Please know that what you describe here is not the level of service expected of our employees and product. We have addressed your comments with our Front Desk who is terribly sorry for the inconvenience caused to you and will look...

McLean, Virginia
Reviewed 1 week ago

overall run down, shabby aspect to this hotel. room doors seem to be un-secure (stayed locked but they really look suspect). had this experience w/ 2 different rooms. upside is that desk and lobby staff are very friendly.

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Helpful?
Thank Mike K
HyattPlaceBBManager, Manager at Hyatt Place Boston/Braintree, responded to this review

Thank you for your feedback. Although we're disappointed to hear that our guest room was not up to your standards or ours, we are grateful that we were able to make some other aspects of your stay enjoyable. We have passed your comments along to our Housekeeping and Engineering teams for further review, as the safety and security of our...

Braintree, Massachusetts
Reviewed 1 week ago

Staff was amazing at making guests feel welcome during a snow storm when the local restaurants closed early. The greeted each guest with a warm welcome. Housekeeping also kept the floors immaculate from the snow and salt.

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank 747jeannet
HyattPlaceBBManager, Manager at Hyatt Place Boston/Braintree, responded to this review

Thank you for your feedback! We are so happy to hear that you enjoyed your stay with us! Our team will be so delighted to hear your kind words! We hope to welcome you back to Hyatt Place again soon.

Springfield, Massachusetts
Reviewed 1 week ago

Arriving to the hotel was great, the front desk ladies were awesome with checking us in. Arrived to the room and enjoyed the couches and nicely done bathrooms with the stand up shower. The tv was a very nice quality. My only issue was the noisy rooms around me. We had a certification test to take the next morning and...

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Helpful?
Thank Hollie L
HyattPlaceBBManager, Manager at Hyatt Place Boston/Braintree, responded to this review

We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at the property. We are very sorry to hear about the noise disturbances during your stay. At Hyatt Place, we are committed to ensure that each guest has a restful and renewing experience with us. We look forward to...

Hackensack, New Jersey
Reviewed 1 week ago

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Thank Cynthia A
HyattPlaceBBManager, Manager at Hyatt Place Boston/Braintree, responded to this review

Rochester, New York
Reviewed 2 weeks ago via mobile

We are in that area often and have tried several hotels. Hyatt Place is #1 on the list. We have stayed several times and totally satisfied each time. Convenient, comfortable and clean! The price was great too. The free breakfast is much more than continental. And the restaurants/ shops at the site are a bonus. Def would recommend to anyone...

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Thank nancy153
HyattPlaceBBManager, Manager at Hyatt Place Boston/Braintree, responded to this review

Thank you for your comments. We are absolutely delighted to hear that you enjoyed your stay with us! Our team will be so happy to hear your kind words! We would be honored to welcome you back to Hyatt Place again!

Mechanicsburg, PA, United States
Reviewed 2 weeks ago

Review collected in partnership with Hyatt Hotels
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Thank D7819QQpeters
HyattPlaceBBManager, Manager at Hyatt Place Boston/Braintree, responded to this review

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Breakfast included
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
The brand new Hyatt Place Boston/Braintree is an upscale, modern hotel in the heart of the south shore. Located only 20 minutes from downtown Boston, the hotel features 204 king and double bedded guestrooms, 5 meeting/banquet rooms and a spacious, aesthetically pleasing gallery lobby. The gallery lobby is made up of: the cafe offering Starbucks specialty coffee drinks, limited bar menu and 24 hr. food availability; the guest kitchen offering free upgraded continental and hot skillet breakfast every morning to all guests; the e-room offering 3 computers with print, copy and fax services including remote printing from your guest room; the great room offering plenty of flexible, comfortable seating to relax.The hotel is anchor to the new South Shore Place - 40,000 square feet of food and retail outlets such as Starbucks, Qdoba, Five Guys, Jos. A. Bank Clothiers, Vitamin Shoppe and the soon to open Legal Seafoods Restaurant. Ideally located in North Braintree at the intersection of Route 93 to Boston and Route 3 to the south shore and Cape Cod, the hotel is only 1 to 3 miles away from large office parks such as Braintree Hill Office Park, Batterymarch, and Crown Colony. The hotel is also in walking distance to the South Shore Plaza shopping mall (offering over 300 shops and restaurants) and conveniently located close to the Quincy T (Red line) and Boston Logan Express. ... more   less 

Additional Information about Hyatt Place Boston/Braintree

Address: 50 Forbes Road, Braintree, MA 02184 (Formerly Sheraton Braintree Hotel)
Region: United States > Massachusetts > Braintree
Price Range: €90 - €252 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hyatt Place Boston/Braintree 3.5*
Number of rooms: 204
Reservation Options:
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Also Known As:
Sheraton Braintree
Braintree Sheraton
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Questions & Answers

Here's what travellers have asked, with answers from Hyatt Place Boston/Braintree staff and other travellers.
12 questions
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Martha's Vineyard, Massachusetts
1 month ago
Port Orange, Florida
South Saint Paul, Minnesota

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Questions? Get answers from Hyatt Place Boston/Braintree staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our room was quiet on the north side of the hotel.”
 of 5 bubbles D812UGbrianc, 1 Feb 2017 | Read review
“Aim for a room located away from the parking area.”
 of 5 bubbles HugoDesro, 8 Jan 2017 | Read review
“Stayed on 4th floor and it was very quiet!!”
 of 5 bubbles deliman1954, 28 Sep 2016 | Read review
“I had no problems with room noise”
 of 5 bubbles S4841ZBwaynes, 8 Sep 2016 | Read review
“Air traffic can be heard from the higher levels.”
 of 5 bubbles wife777, 30 Aug 2016 | Read review
5 of 5