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Extended Stay America - Washington, D.C. - Rockville

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Extended Stay America - Washington, D.C. - Rockville
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38 Reviews from our TripAdvisor Community

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Showing 36: English reviews
Rockville, Maryland
Reviewed 2 weeks ago

I am presently staying at an extended stay in Rockville, md waiting for dental work to be done before I move to florida. it all depends on the manager. I got along fine with the last one but she left and now an incompetent is on the job. he was at a previous extended stay that I stayed at; they...

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Helpful?
Thank sunmayden518
Hollidaysburg, Pennsylvania
Reviewed 3 weeks ago via mobile

We booked this room because the price was right but I was worried after reading reviews. Pros- room was clean and comfortable. Quiet night of sleep. Parking lot well lit. Price from Priceline was very reasonable. Free parking and wifi. Cons- only saw coffee and breakfast bars for free breakfast and it was only served until 9:30. No signs visible...

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Helpful?
Thank Mary_Kay1965
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Rockville, responded to this review

Thank you for taking the time to write a review of your stay. We appreciate the kind comments about the cleanliness and comfort of your room; however, we apologize for not giving the kind of service that would have made the stay great, not just good. I met with the staff, and we have gone over what it means to...

Reviewed 24 October 2016

Kitchenette missing most dishes--not even coffee cups were there when I arrived. Bathroom is literally dripping with black mold. I complained about it, and they may have put some caulk on top of some of the mold on the bathtub, but they did nothing about the mold on the ceiling or walls. (Tried uploading photos, but no luck tonight.) Toilet...

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Helpful?
Thank Jeff H
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Rockville, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear that the cleanliness of your room was not up to the standard. As this hotel’s manager, I can assure you that I have spoken with the team...

Honolulu, Hawaii
Reviewed 23 October 2016 via mobile

I stayed in this hotel not for pleasure but out of necessity. My son was hospitalized and eventually passed away. We chose this hotel because it was <.5 miles away from the hospital. My point of view might be skewed so I will only give you facts and you decide how the care was.... My son passed on Wednesday @2358....

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Thank nalocris
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Rockville, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding your entire experience is truly regrettable. We are very sorry for your experience as we understand that the smallest gestures and understandings can go a long way towards providing great service. As this hotel’s manager, I can assure you...

Cleveland, Ohio
Reviewed 18 August 2016

Often, no one at front desk; was not told about breakfast so we missed it Grounds littered with small paper & cigarette butts Windows dirty Carpet dirty Bath old and needs caulking update We had to ask for clean towels the next day and our beds were not made

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Helpful?
Thank ohcarol20082016
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Rockville, responded to this review

Your review for our hotel was recently brought to my attention. I am sorry to hear that your stay with us did not meet your expectations. I met with the staff, and this will not happen again. Thank you very much for sharing your experience. If you would like to discuss this further, please do not hesitate to contact me...

Reviewed 3 August 2016

Fam and I stayed there after losing our house to a fire. Staff was amazing, very helpful, especially when we were 'trapped' due to a blizzard. The entire housekeeping, maintenance and front desk staff stayed on the premises for 4 days to make sure things were taken care of. 'Grab n go' breakfast was ok, but could have been better,...

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Helpful?
Thank Amy R
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Rockville, responded to this review

Your feedback is very important. I am more than pleased to read you had excellent accommodations and customer service consistently through the eight months you and your family stayed with us. Our staff will be informed on the good job they are doing. Thank you again for your review. It would be our pleasure for you to repeat your experience...

New York City, New York
Reviewed 26 April 2016

i just stopped for a one night stopover and this was the cheapesr I could find on the same day. Pleasantly surprised. I can deal with basic, as long as it is clean. No complaints in that area. Bed was new, but too firm for my liking, but that is personal pteference. There is a kitchen, but I guess you...

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Thank cyndy222
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Rockville, responded to this review

Thank you for providing us details about your experience. We appreciate the kind comments about the condition and cleanliness of our hotel; however, we apologize that our amenities were not to your expectations. While we no longer keep dishes in guest rooms, these items are available upon request at the front desk. Moving forward, I will be sure to share...

Wilmington, North Carolina
Reviewed 21 April 2016

Great place if you enjoy staying in an ashtray!!! Was in town for my fathers funeral and would gladly pay more to stay ANYWHERE else. Old dated rooms, but can't say enough about how badly this place smelled of cigarette smoke. Couldn't sleep and woke up with a terrible sore throat. Needed a snack when i checked in and bought...

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Thank rypete
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Rockville, responded to this review

Your review for our hotel was recently brought to my attention. We appreciate the kind comments about our front desk staff; however, we sincerely apologize that your experience was not to our company’s high standards. To prevent this from happening again, we will be proactively checking our vending selection as well as thoroughly inspecting rooms prior to guest arrivals. I...

Reviewed 29 January 2016

I was staying at ESA during the recent blizzard of Jan 2016, we got 3 ft of snow a record breaker!! My main concern was how the hotel would cope? The staff were outstanding, they stayed at the hotel to keep it going - cleaning, shoveling, check -ins, check outs, maintenance etc. They kept the power going and served us...

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Helpful?
Thank Pankaja P
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Rockville, responded to this review

Thank you so much for posting a review of our property. I am so proud of our staff and their exceptional customer service! It’s great to read that we were able to accommodate your needs with a comfortable stay. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in...

Rockville, Maryland
Reviewed 28 January 2016 via mobile

My family and I came to the area last year because of my husbands job. We've been looking for a house in the area and have been staying at the Extended Stay America. It's been a wonderful the manager and the staff have been awesome. They even remembered my sons birthday and had balloons for him. It's quite and very...

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Helpful?
1Thank Jennee K
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Rockville, responded to this review

Thank you so much for posting a review of our property. I’m so pleased to read that we were able to provide you with a home away from home experience and exceptional customer service! The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!

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Management photos: Courtesy of the property manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Free Breakfast

Additional Information about Extended Stay America - Washington, D.C. - Rockville

Address: 2621 Research Blvd, Rockville, MD 20850-3297 (Formerly Homestead Studio Suites Washington-Gaithersburg-Rockville)
Region: United States > Maryland > Rockville
Price Range: €75 - €111 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Washington, D.C. - Rockville 2.5*
Number of rooms: 134
Reservation Options:
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Also Known As:
Homestead Studio Suites Washington-Gaithersburg-Rockville Hotel Rockville
Homestead Studio Suites Rockville
Extended Stay America Rockville
Rockville Homestead Suites
Homestead Rockville
Homestead Suites Rockville
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Questions & Answers

Questions? Get answers from Extended Stay America - Washington, D.C. - Rockville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“difficult to advise when when time is short”
 of 5 bubbles ohcarol20082016, 18 Aug 2016 | Read review
“another hotel!!”
 of 5 bubbles rypete, 21 Apr 2016 | Read review
“ask for king size bed at the time of booking.”
 of 5 bubbles namitagangwal, 5 Jun 2015 | Read review
“Run away and stay elsewhere”
 of 5 bubbles smkluck, 19 May 2015 | Read review
“Ask for Sandy, if she is there, she will take good care of you and your party.”
 of 5 bubbles jerekl, 10 Mar 2015 | Read review
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