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The hotel was easy to find, the room was oceanfront, and the staff were very helpful. The outside pool and indoor pool were great, and two hot tubs was a bonus. Restaurants were close by. There is a restaurant in the hotel but we didn't...More
The whole hallway to your "ocean view" (from the 2nd floor was a view of the dunes) is sinking super hard to maneuver a wheelchair. The elevator glass 8 smashes and you need to go through the lobby to get from the indoor pool to...More
1 Thank punkie28
Response from IHGCare, Guest Relations Manager at Holiday Inn Ocean CityResponded 11 October 2014
Thank you for taking the time to review our property. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re very sorry you were not satisfied with the condition of the hotel. The feedback we receive...More
Excellent stay as always. Eastern oceanfront room had an excellent view of pool and beach. This room also had a fireplace. There was a welcome bottle of wine in our room.my wife could not of enjoyed our stay Moore. Mary Lou, and Dawn and the...More
Front Desk needs serious training and the ability to speak proper english.
Ocean view is really tennis and pool view. (Extra $ for this sham)
The rooms need upgrade. (They have an old dusty smell to them, drafty, wifi access kicks you off,...More
3 Thank Yumr
Response from IHGCare, Guest Relations Manager at Holiday Inn Ocean CityResponded 30 September 2014
Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be convenient and your nice comment regarding parking.
However, we’re sorry we fell below...More
Customer service was horrible at check in, the two girls at the front desk were unfriendly and displayed a lack of willingness to help not just to us but to each other. The ceilings in the room look like they have mold, the sprinkler is...More
3 Thank Missyfu
Response from IHGCare, Guest Relations Manager at Holiday Inn Ocean CityResponded 27 September 2014
Thank you for taking the time to convey your comments regarding your recent experience with us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We have sent you a...More