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Aloft BWI Baltimore Washington International Airport

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Aloft BWI Baltimore Washington International Airport
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93 Reviews from our TripAdvisor Community

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There are newer reviews for Aloft BWI Baltimore Washington International Airport
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Showing 92: English reviews
Maryland
Reviewed 20 December 2016

Very friendly staff! Check in was quick and easy, and it was a no-brainer to stay here prior to our flight out of BWI since we'll be staying for the week and they offer on-site parking and a free shuttle to the airport all for an extremely reasonable rate (especially when you consider how much you would pay for airport...

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Helpful?
Thank KAS_MD
Management response:

Hello Kas_MD Thank you for choosing to stay with us and for taking the time to share your feedback. We enjoyed hosting you. I am very happy that I helped make your stay a positive memorable experience. We look forward to seeing you again when your travels bring you back to the Baltimore/BWI area.

Reviewed 18 December 2016 via mobile

When I checked in the night before my flight, Dion checked me in. Outstanding customer service and very informative. He had all the shuttle information and suggested that I checked to make sure my flight is still a good. His concern and customer service skills will be a reason for me to stay here again...FYI: the Aloft BWI love it!

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Helpful?
Thank Emily C
Dion H, Assistant General Manager at Aloft BWI Baltimore Washington International Airport, responded to this review

Dear Emily C, Thank you so much for taking the time to share your feedback. I'm happy that you enjoyed your visit at the Aloft Baltimore/BWI and to know that I offered you outstanding customer service. My team and I hope to see you again soon. D.Hubbard

Ashland, Oregon
Reviewed 17 December 2016

We stayed here one night on our way through BWI. The room was comfortable enough, although very cold. My complaint is with the condition of the room--frayed carpet, peeling wall covering, broken bed lamp, non-functioning clock, dead plants outside the window, and heating that could not be adjusted. Plus the shuttle was dirty, shabby, and with broken seats. [The staff...

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Helpful?
Thank William B
Management response:

Thank you for recently choosing to stay with us. Please accept my sincerest apology for the oversight with your guest room. The incident will be addressed promptly. Let me reassure you that the safety and comfort of our guests is our highest priority. We appreciate you taking the time to share your feedback and we look forward to seeing you...

north carolina
Reviewed 12 December 2016

Super front desk staff! Great shuttle. Cool lobby and rooms. Quiet room with comfortable bed. However, rooms were dusty with missing soap in bathroom. For the price I will probably stay somewhere else if just needing a place to stay the night before a flight.

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Helpful?
Thank zzz08
Management response:

Hello ZZZ08, Thank you for taking the time to express your concerns regarding your recent stay. Please know we appreciate your kind words about our Front Office team. Our guests' feedback is extremely important to us and we value all comments as we continue to make improvements to the property and our service culture. We hope you will give us...

Conway, Arkansas
Reviewed 8 December 2016 via mobile

*Melvin* was our shuttle driver from the airport to the hotel and was amazing! Super kind and helpful. He made our stay awesome before we even got to the hotel. Also, the hotel was clean and the staff was helpful. We'll definitely stay here again!

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Helpful?
Thank thesierrasmith
Jason D, General Manager at Aloft BWI Baltimore Washington International Airport, responded to this review

Thesierrasmith, Thank you for taking time out of your day to leave a few kind words about the Aloft BWI. It is true that Melvin is an awesome shuttle driver that gives our guests excellent customer service when they fly into BWI Airport. We hope that you will return, and allow him to give you a memorable ride once more.

Westlake
Reviewed 7 December 2016 via mobile

Great staff, clean rooms. Second time staying at this hotel on business. Great location for airport access. Restaurants close by. Fitness facility on site. Light maintenance being done at time of visit, not an issue, just means they take care of the property. Will definitely stay here again.

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Helpful?
Thank H5348EWjamesg
Jason D, General Manager at Aloft BWI Baltimore Washington International Airport, responded to this review

Mike, Thank you for your review of the Aloft BWI. It is awesome to see that you have had 2 consistently great stays back-to-back. It is our mission to ensure that all of our guests leave satisfied. We will be waiting for your return.

Reviewed 4 December 2016

Room wasn't very well maintained (wallpaper falling down, bathroom door wouldn't stay closed, carpet nasty), pool wasn't well maintinaed (several blown light bulbs and not too clean) pool table in lounge was junk, BUT the evening staff at the bar and front desk were great!

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Helpful?
Thank Paul H
Jason D, General Manager at Aloft BWI Baltimore Washington International Airport, responded to this review

Paul H, Thank you for staying with us. We will be receiving a renovation in several areas of the hotel early next year. We are doing this, not as a requirement of the brand, but because we care about what our guests think. Come see us again.

pa.
Reviewed 2 December 2016

We stayed here a Friday night before thanksgiving week for an international flight and were pleased with the hotel. The rooms ,while needing some upgrades, were clean, modern and well enough equipped for our stay . The bed was comfortable as was the climate control ,the hotel is undergoing renovations and I'm sure will be nice when finished. Check in...

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Helpful?
Thank deanroc
Jason D, General Manager at Aloft BWI Baltimore Washington International Airport, responded to this review

Deanroc, Thank for taking time out of your day to give an honest review the Aloft BWI. We are glad that as an SPG member you were able to take advantage of the benefits of the program. Please do not think twice about returning to see what the hotel looks like after renovations. All of the same great smiles will...

Reviewed 30 November 2016 via mobile

Nice modern style hotel .. pool tables , bar , gym ...room like walking into IKEA display... pet friendly hotel if your in town for night or two and wanna be close to downtown Baltimore and airport perfect like spot .. whine down have drink and go sleep up stairs

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Helpful?
Thank Toy A
Jason D, General Manager at Aloft BWI Baltimore Washington International Airport, responded to this review

Thank you for taking the time to review the Aloft BWI. It is true that we have many fun things to do while in the lobby. Our bartenders are ready and willing to serve anyone wishing to unwind. Please do not hesitate to come see us again.

Pasadena, California
Reviewed 17 November 2016

Very close to the BWI airport (with an airport shuttle). The bar and lobby lounge area can get loud and does not operate 24/7. There is a mini-market off the lobby near the check-in kiosk. The check-in/check-out staff seemed to get overwhelmed easily, but they were quick to offer a coupon for a drink from the bar to make up...

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Helpful?
Thank Ray Q
laurir929, Director of Sales at Aloft BWI Baltimore Washington International Airport, responded to this review

Thank you for your feedback. I'm sorry that there was any delay at the front desk. The hotel was recently sold and new management is in place. We are working very hard to make immediate improvements. We appreciate your business and hope that you will visit us again in the near future. Thank you.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Dry Cleaning
Official Description (provided by the hotel)
Aloft BWI Baltimore Washington International Airport is a fresh, fun, forward-thinking alternative to ordinary BWI Airport hotels. With a loft-inspired design a mere five minutes from BWI Airport, we offer vibrant boutique accommodations near the most compelling attractions in two major metropolitan areas. ... more   less 

Additional Information about Aloft BWI Baltimore Washington International Airport

Address: 1741 West Nursery Road, Linthicum Heights, MD 21090
Region: United States > Maryland > Linthicum Heights
Price Range: €89 - €162 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Aloft BWI Baltimore Washington International Airport 3*
Number of rooms: 155
Reservation Options:
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Also Known As:
Aloft - Baltimore Washington International Airport Hotel Linthicum
Hotel Style:
#1 Green Hotel in Linthicum Heights
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Questions & Answers

Here's what travellers have asked, with answers from Aloft BWI Baltimore Washington International Airport staff and other travellers.
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Questions? Get answers from Aloft BWI Baltimore Washington International Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“My only suggestion would be to have a microwave in the room.”
 of 5 bubbles mydroid6868, 8 Feb 2017 | Read review
“Look at another hotel!”
  • Dirty laundry left in the hallway.
  • Would you walk barefoot on this floor?
  • Dirty wall next to the bed.
  • Dirty bedding and maid's cart blocking the hallway.
  • This is the place. Looks OK from outside but BEWARE!
  • Note cleaner grout on wall as opposed to floor.
  • Dirty walls
  • Filthy carpet leading to dirty tile and gross grout.
 of 5 bubbles CarryonBag78, 29 Jan 2017 | Read review
“Simple, modern amenities typical of Aloft Hotels.”
 of 5 bubbles ellephillips, 22 Jan 2017 | Read review
“Very quite in my room!!”
 of 5 bubbles ladikae28, 16 Jan 2017 | Read review
“If you get stuck on the first floor, ask to be far down the hall away from the lobby and bar.”
 of 5 bubbles 652rayq, 17 Nov 2016 | Read review
5 of 5