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Checked in by not-so-friendly front desk staff and was given a code for the wifi internet. Proceeded to go to our room. Hallway was dark and humid. Room climate was nice and able to be adjusted. Bed was very nicely made and was comfortable. Sectional...More
1 Thank trumaz
Response from General_Manager20794, General Manager at Holiday Inn Columbia East - JessupResponded 24 June 2016
Dear Mary Anne Z,
Thank you for your feedback and I apologize for all the issues you have encountered during your stay with us. After reading your report I must say, not only was I surprised, but very disappointed as well. It was very obvious...More
Incredible staff. We were traveling with our 91 year old mother (wheelchair and dementia). She got disoriented and ended up in the lobby without us. While we frantically searched for her, she was treated like a queen by the lobby staff. Kind compassionate people -...More
First off the premises are nice. The place is updated and well maintained. The rooms are nice and the bed was comfortable. The breakfasts that came with the room were good though the service attention was spotty.
However, in four days we had two scheduled...More
1 Thank Thomas V
Response from General_Manager20794, General Manager at Holiday Inn Columbia East - JessupResponded 27 May 2016
Dear Thomas V,
First and foremost my sincere apology for the shuttle issue, and yes it was as a result of scheduling problem. It should have never happen in the first place and once again I apologize. I am working very closely with my team...More
Check-In took longer then usual,perhaps it was a new person. Room was just OK. What bothered us the most is when we checked out at 10 on a Sunday all of the main floor was being cleaned. We were laughed at when we asked if...More
Thank Ro D
Response from General_Manager20794, General Manager at Holiday Inn Columbia East - JessupResponded 25 May 2016
Thank you for sharing with us your recent experience. We would like to start off by apologizing for the inconveniences you encountered during your stay. The deep cleaning of the floor grout is not something we do weekly, but it is obvious when...More
Don't bother. At this point there are too many nice hotels in the area to deal with rude customer service over trivial things like a cup of coffee at 10am. All the screaming kids racing through the hallways was fun surprise as well at 8am....More
Thank Ethan L
Response from General_Manager20794, General Manager at Holiday Inn Columbia East - JessupResponded 24 May 2016
I truly appreciate your feedback after your recent stay with us. I apologize for the issues you have encountered during your stay. As a team we are working together to prevent these issues from happening again in the future. Once again I thank you for...More
US$99 - US$157 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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