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Holiday Inn Express Baltimore - BWI Airport West

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Traveller (12)
Room & Suite (40)
Dining (8)
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Overview
  • Excellent50%
  • Very good35%
  • Average8%
  • Poor5%
  • Terrible2%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
2 Star Hotel
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Rooms
1 Jul2 Jul
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1 room, 2 adults, 0 children
Standard Room
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Reviews (282)
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135
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135
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5
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All reviewsfront deskwide arraydenny's attached to the hotelfree breakfastroom was cleanlight railan early morning flightthe rental car returnbreakfast was excellentcomplimentary shuttleperfect hotelparking lotfirst floordefinitely stay here againthe young ladyarundel mills mallexcellent stay
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131 - 135 of 279 reviews
Reviewed 12 April 2015

Visited Baltimore for the weekend to attend an Orioles game. Chose this hotel due to it being 10 minutes from the stadium, and free breakfast. First of all, this hotel does not offer the channel that carries the Orioles games, found it weird, had to...More

1  Thank yesacer
Response from KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport WestResponded 28 April 2015

We would like to sincerely apologize for any inconvenience you've experienced during your stay with us. It was extremely busy at breakfast the weekend of your stay and we were trying to replenish the breakfast items as quickly as possible. However, we would like to...More

Reviewed 11 April 2015

I am sorry but my husband and I thought this place had it all until.... BREAKFAST. We did the park, fly and sleep package before we traveled to our destination. Now to set the scene Id like you to imagine hearing the Bates motel music...More

1  Thank athenaspell
Response from KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport WestResponded 28 April 2015

We would like to apologize for your bad experience at breakfast during your stay with us. However our breakfast items are a brand standard, but I will be more than happy to forward your comments and feedback to the proper department for review to see...More

Reviewed 9 April 2015

Of course I read the bad reviews--I always do before choosing a place to stay or eat. This hotel had a few bad reviews, but the location was right so we spent a night there. Our experience was great. None of the problems other reviewers...More

Thank PJMaxim
Response from KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport WestResponded 16 April 2015

Thanks PJ Maxim, we really appreciate your wonderful comments and feedback. I'm glad we were able to accommodate all of your lodging needs. As we strive to provide our guest with the best customer service it is our pleasure to make you feel like you're...More

Reviewed 3 April 2015

Fantastic hotel, staff was. Extremely clean hotel. I thought the shuttle to restaurants and nearby casinos is a big asset. Location is extremely convienent to all major highways. Rooms were clean and hotel has been recently been remodeled. The break feast area was well stocked...More

Thank Michael F
Response from KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport WestResponded 16 April 2015

Thanks Michael F for your wonderful comments and feedback of your experience at our hotel. It's a pleasure to know that you really enjoyed your stay with us as well as some of our local attractions. Hope you've had the chance to enjoy our delicious...More

Reviewed 31 March 2015

HIE is a nice value hotel. It's clean. Everyone is nice. Free breakfast. But I really don't like their beds. My stay at BWI was no different. It's nice they have firm and soft pillows. But I find firm to be too firm and soft...More

Thank Thomas P
Response from IHGCare, Guest Relations Manager at Holiday Inn Express Baltimore - BWI Airport WestResponded 16 April 2015

Dear Thomas P, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding cleanliness and breakfast. However, we’re sorry we fell below your expectation regarding the beds. We...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Free Parking
Restaurant
Bar/Lounge
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Shuttle Bus Service
Free Parking
Breakfast included
Meeting Rooms
Laundry Service
Multilingual Staff
Self-Serve Laundry
Breakfast Available
Dry Cleaning
Concierge
Banquet Room
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$104 - US$195 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Family Hotel in Hanover
#4 Business Hotel in Hanover
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$104 - US$195 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Family Hotel in Hanover
#4 Business Hotel in Hanover
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (12)
Room & Suite (40)
Dining (8)
Pool & Beach (6)
Questions & Answers
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Brittney J
4 September 2017|
AnswerShow all 2 answers
Response from HIEBWIManager | Property representative |
Our hotel is conveniently located 5 minutes from the Live Casino as well as Arundel Mills Mall. We have a free shuttle service that will take you anywhere within 5 miles of the hotel. We don't permit parties in our rooms but... More
0
Votes
Drew C
31 March 2017|
AnswerShow all 2 answers
Response from HIEBWIManager | Property representative |
Dear Drew C, Unfortunately child care is not a service we provide at our hotel. If you would like assistance to find a place in the area, we would be glad to help. Thank you for your inquiry.
0
Votes
Kimberly H
20 February 2017|
AnswerShow all 2 answers
Response from HIEBWIManager | Property representative |
The shuttle absolutely will provide you with service to the mall. It runs on demand and is secondary to the airport. Just let us know about 10 to 15 minutes before you want to go, and we will inform you on when the shuttle... More
0
Votes
Room Tips
"Even the room facing the highway was quiet!"
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"above the second floor..."
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"Go across the road to another property that is actually MANAGED."
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"Plan ahead for the shuttle services provided. They can get really busy."
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