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Holiday Inn Express Baltimore - BWI Airport West

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Holiday Inn Express Baltimore - BWI Airport West
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237 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Baltimore - BWI Airport West
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Showing 234: English reviews
United Kingdom
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 19 September 2014

I recently stayed at the Holiday Inn Express and was pleasantly surprised at how clean and comfortable it was. I rented a car from the BWI rental facility and drove to the hotel. The drive was less than two miles, making it close and easy access for catching flights. The hotel also offers a free shuttle to and from the... More 

Helpful?
1 Thank Travlinyank
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Thank you for staying with us here at the Holiday Inn Express BWI-West. It's with great pleasure to see that you've had a great experience here at our hotel. We're glad you've had the opportunity to enjoy some of our wonderful local attractions during your stay. Thank you so much for giving us your comments and feedback as it helps... More 

Hsinchu City, Taiwan, Republic of China
Level Contributor
22 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 14 September 2014

這間旅館在各個層面上都很糟。首先,我去電旅館40分鐘後接駁車才到Amtrac/MARC火車站來接我。不只這樣,在接到我之後,接駁車先去BWI機場接更多人(正常),然後出乎意料地又回到車站接更多人。車站到旅館明明只要10分鐘左右,我卻在車上坐了半小時多。換言之,從我抵達火車站到辦理入住登記就花了一個多小時。櫃檯只有一人辦理入住登記,隊伍也很長。沒想到輪到我時,櫃檯人員不是問我今天好不好,反倒開始抱怨他今天心情很糟。旅館並未提供優悅會白金卡會員的客房升等。房間還可以,但凌晨2點外頭還能聽到家族聚會的人的噪音,顯見隔音需要加強。連續兩天Great Room在早餐時段都熙熙攘攘,不僅要花3-5分鐘排隊取食,連座位都很難找。要排隊取食就算了,而且因為早餐服務人員的食物添加速度太慢了,從來沒有哪個時候是各樣食物都有的。退房人員跟旅館內的自助洗衣機則還可以。 This is a bad hotel in almost every aspect. First, the shuttle came 40 minutes after I call, and that's not it. After picking me up from the Amtrak / MARC station, the shuttle went to the BWI airport to pick up some people (expected) and then surprise, surprise, the shuttle went back to the station again for... More 

Helpful?
Thank Ernestnywang
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

We would like to sincerely apologize for the inconvenience and bad experience that you've had at our hotel. We have forwarded all of your issues and concerns to the proper departments to insure that this matter will not happen again. If there is anything that we can do to make this matter right by you please give us a call... More 

Carlisle, Pennsylvania, United States
Level Contributor
30 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 12 September 2014

This was a beautiful hotel and it was very quiet. It is easy to get to. I had a 6:00 am flight; the hotel shuttle had me to the airport by 4:00 am. I was able to leave my vehicle at the hotel, and the shuttle picked me up after I returned. I will stay there the next time I... More 

Helpful?
2 Thank Mark P
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Thank you for staying with us here at the Holiday Inn Express BWI-West. We're glad to see you've had a wonderful experience during your stay with us and that you were able to take advantage of our great Park Stay and Go Package. This package is a great savings when wanting to leave your car here while on vacation or... More 

Colorado Springs
Level Contributor
747 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 210 helpful votes
Reviewed 3 September 2014

Chain hotel but superior service. Front desk always available and really nice folks! Comfy rooms and beds. Clean room and bath. Nice bathrooms--roomy. Right across from Arundel Mills Mall and the Live Casino complex. Shuttle to airport available, but if you have a car rental to return., this place couldn't be more convenient. If I had any complaints, it's that... More 

Helpful?
2 Thank MaryKop
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Thank you for staying with us here at the Holiday Inn Express-BWI-West. It's been a pleasure to have been able to provide all of your lodging needs. We're glad you've had the chance to enjoy some of our wonderful local attractions during your stay. We really apologize for the size of the breakfast bar area and for any inconvenience that... More 

2 reviews
Reviewed 27 August 2014

The property is in excellent proximity to the airport. The room was very comfortable. Lamont was the Airport shuttle driver and he was great. All of the staff were very accommodatng. Holiday Inn BWI will definitely be my choice for lodging for my next visit to the Baltimore area.

Helpful?
Thank SKayeD
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Thanking you for taking the time to give us your comments and feedback. I'm not sure if you have the correct property. We do not have a shuttle driver by the name of Lamont, but we're glad to see that you've had a great experience at the Holiday Inn/Holiday InnExpress BWI. It's always a pleasure to be able to provide... More 

Willingboro, New Jersey
1 review
Reviewed 22 August 2014

The hotel very nice accommodations. BUT it is STAFF that made the stay great. Anything we needed they made possible. Always a smiling hello. The BEST cinnamon rolls. The location was easy to get for business and site seeing.

Helpful?
Thank linda m
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Thank you for staying with us here at the Holiday Inn Express BWI-West. We're glad you've had a wonderful experience here at our hotel. Even though you were here on business we're glad you had the opportunity to enjoy a little leisure time and visit some of our wonderful local attractions. It was a pleasure to be able to accommodate... More 

Level Contributor
5 reviews
3 hotel reviews
Reviewed 22 August 2014 via mobile

Booked via trip adviser in under 60 sec. Room clean, spacey. Friendly service. Food in ground floor restaurant better than expected. Friendly waiter and bar manager. Check out procedure quick. Good coffee at check out counter . Only 5 min to rental car return.

Helpful?
Thank Christian K R
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Thank you for staying with us here at the Holiday Inn Express BWI-West. It's a pleasure to be able to accommodate all of your lodging needs. We're glad you've had the chance to enjoy our wonderful complimentary breakfast and not to mention our amazing signature cinnamon rolls. We're very happy to see that our staff made your stay with us... More 

San Juan, Puerto Rico
1 review
Reviewed 4 August 2014

Stayed on business last June. Early check-in was provided by guest service agent, thank you for that. Staff was nice. Rooms are spacious and product is very good for the price. Shuttle is a plus. Will stay on business again.

Helpful?
Thank CDeliz
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Thank you for staying with us here at the Holiday Inn Express BWI-West. We're glad to be able to accommodate all of you lodging needs. Maybe your next visit with us will be more leisure that business, so that you may get the chance to enjoy some of our wonderful local attractions. We really appreciate you taking the time to... More 

Baltimore, Maryland
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 July 2014

This hotel... where do I start.... well the staff is amazing!!! They are so helpful and accommodating. When the reunion committee contacted the hotel to make accommodations for our family reunion all of our questions were answered; calls where we left telephone messages were returned promptly and the hospitality coordinator was very professional and took great care of us during... More 

Helpful?
Thank Only1Drea
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

I'm glad we were able to accommodate your family during your stay with us. It's wonderful to see that you've had a wonderful experience at our hotel. You have such a wonderful family and it was a pleasure to be of service to each and every one of you. We really appreciate you taking the time to give us your... More 

Fresh Meadows, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 July 2014

The Hotel was beautiful and the staff was OUTSTANDING! The rooms were clean and the bed was Awesome. The Group rate was Great. The staff was always at the front desk and very helpful. I loved the option of paying in cash when checking out. The parking was free and Denny's being right next door was and is very appealing.... More 

Helpful?
1 Thank Susan M
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Thank you for staying here with us at the Holiday Inn Express BWI-West. It was a pleasure having you at our hotel. You were such a wonderful family!! We're glad that we were able to accommodate all of your lodging needs as well as provide you with great customer service. The staff here really enjoyed and loved having you with... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free Breakfast
  • Free Parking
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Free Breakfast
  • Meeting Rooms
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Holiday Inn Express BWI has heard your comments about the need to upgrade our hotel and are happy to report that we have just completed a 100% total renovation. From walls and cielings to carpet and furniture you will find we have thought of all your comments and needs. We eagerly look forward to your comments as you visit our location and see for yourself what a great product we have to compliment our staff that is eager to make your stay a great one. Hotel offers free shuttle service to BWI Airport & local attractions within 5 miles. Stay Smart at the Holiday Inn Express BWI Airport Hotel West! Conveniently located just 7 minutes from BWI Airport; and 3 minutes from Arundel Mills Mall featuring over 200 stores, Dave & Buster's and Medieval Times Dinner Theatre. The hotel is an 18 minute drive to the Baltimore Inner Harbor, Baltimore Orioles at Camden Yards, and the home of the Baltimore Ravens at M&T Bank Stadium. Other attractions include the Baltimore National Aquarium, Annapolis Naval Academy and Historic Annapolis, Six Flags, Timonium Fairgrounds and Washington DC points of interest. The hotel is minutes to Northrop Grumman, Daimler Chrysler, Siemens, John Hopkins, Ft. Meade and NSA. Enjoy the comfort and services you have come to expect from Holiday Inn Express, including the complimentary Express Start Breakfast Bar with our signature Cinnamon Rolls and Simply Smart bedding and bath initiative. The hotel offers free local phone calls, high-speed Internet and shuttle 24/7 to BWI Airport, MARC Commuter Train, MTA Light Rail, and Amtrak Station. Tired of paying expensive parking fees at BWI Airport? Our park and fly package is the perfect solution! Make the Smart Choice for a good night's sleep. ... more   less 

Additional Information about Holiday Inn Express Baltimore - BWI Airport West

Address: 7481 Ridge Road, Hanover, MD 21076
Region: United States > Maryland > Hanover
Price Range: €89 - €156 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Baltimore - BWI Airport West 2.5*
Number of rooms: 159
Reservation Options:
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Also Known As:
Holiday Inn Express Baltimore - Bwi Airport West Hotel Hanover
Holiday Inn Hanover
Hanover Holiday Inn
Hotel Style:
#3 Family Hotel in Hanover
#4 Business Hotel in Hanover
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Baltimore - BWI Airport West staff and other travellers.
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Shillington, Pennsylvania
Oakland, California
1 month ago
Ankara, Turkey
7 months ago

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Questions? Get answers from Holiday Inn Express Baltimore - BWI Airport West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“5.00 daily”
 of 5 bubbles jaysU2636RD, 27 Nov 2016 | Read review
“Rooms away from the elevators are quieter.”
 of 5 bubbles DORISL802, 8 Sep 2016 | Read review
“We requested lower floor for our convenience and because I am handicapped. They made sure we had a first floor room close to door.”
 of 5 bubbles pweston59, 30 Aug 2016 | Read review
“Get a room on the 4th. or 5th. floor mid hall”
 of 5 bubbles TCeres, 29 Aug 2016 | Read review
“Ask for a high floor - no one above you and better views!”
 of 5 bubbles Your_Travel_Steward, 20 Jul 2016 | Read review
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