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So this hotel is fantastic. The hotel staff are all great, I was greeted by name when I would come in by one of the staff, pretty sure it was Narottama(?), which was really nice and the shuttle drivers were amazing, Jimmy C was especially...More
Response from TeamConcord, General Manager at Element Arundel MillsResponded yesterday
Thank you for taking time to provide a review. Although we are thrilled you had a mostly spectacular experience with us, we apologize for the issues you did encounter. We have taken note of your concerns and will be addressing this with our...More
Just like the other element hotels, same furnishings, appliances, features. Staff is very helpful and friendly, location is pretty good even though it's a healthy walk to go out to get dinner.
If you're using a laptop with an optical mouse, bring a mousepad since...More
Response from Jessica S, Operations Manager at Element Arundel MillsResponded 26 May 2017
Thank you for the helpful hint for our guests to bring a mousepad, we also offer magazines in the room as another alternative that works. I can speak with our General Manager to see if we can also have mousepads on hand to...More
I have stayed with the element hotel for several years now. They have been going through some transition and I’m willing to stick by them until all the necessary changes are made. However if it wasn’t for the bartender Mika and shuttle driver Jimmy..... I...More
My 2 year old and I were visiting from out of state. My husband is in the military so I periodically take trips alone to MD to visit his family. My mother in law is renovating so she got us a hotel room for the...More
Response from TeamConcord, Manager at Element Arundel MillsResponded 1 week ago
Dear emagtur, thank you for taking the time to share your concerns. We are so very sorry for the misunderstanding and the unfortunate billing error on our part. We realize the huge inconvenience this caused and we are so very sorry. Its great to know...More
We stayed two nights for a family affair not at hotel. Pluses include friendly staff, the 24 hour shuttle service, good size rooms. A big minus lies with the maintenance and engineering staff. Multiple rooms had telephones that did not work, handles coming off shower...More
Thank Mark S
Response from TeamConcord, General Manager at Element Arundel MillsResponded 2 weeks ago
Dear Mark S.,
Thank you for your constructive review. We want our guests to experience a stress-free stay, and we're sorry we fell short of making that happen. We value your feedback and will use it to ensure we are more consistent in our service...More
US$110 - US$173 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#1 Green Hotel in Hanover
#2 Business Hotel in Hanover
Non-Smoking Rooms ,
Number of rooms
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