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Spent four nights and check in was quick,easy, courteous and friendly. Staff at desk and room service were excellent! Extra items like creamers & coffee were provided no complaints.
Rooms need an upgrade. Showers should be hand held accessible. No microwave and mini fridges should...More
Thank Rhonda I
Response from ConcordHospitality, General Manager at Aloft Arundel MillsResponded yesterday
Dear Rhonda I,
Thank you for your sincere feedback. I will be sure to share your kind remarks with Shantel, she works hard to make our guests feel at home. We appreciate your review, which highlights strengths and areas for improvement, as it allows us...More
You can't expect more from a hotel with such reasonable rates. The room was clean and the bed was comfortable. We were a mere 2 minutes from the mall/casino. The check in desk is small with only one attendant during the time we were there,...More
2 Thank mikeshamokin
Response from TeamConcord, Manager at Aloft Arundel MillsResponded 30 June 2018
Thank you for the excellent rating! It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure serving you at Aloft Arundel Mills BWI Airport, and we hope to see you again...More
I stayed at this hotel and we booked 6 rooms. The check in agent, Shantel, was rude from the beginning. It took her an hour to check everyone in and the entire time, she seemed bothered that she had to deal with us.
Response from ConcordHospitality, General Manager at Aloft Arundel MillsResponded 4 days ago
We appreciate you taking the time to share your experience. My sincere apologies you found our associate unhelpful and insincere. Our associates strive to provide sincere hospitality and we clearly missed the mark. Thank you for your honest feedback and for taking the...More
First time customer, Terrell made me feel right at home. His service was honest, quick and fantastic! I nearly left without my shake to go, but he caught me heading out. The food was delicious. The burger was tasty, and the sweet potato waffle fries...More
This hotel was on point. It was clean
No loud hanging out. Bar is great with awesome drinks. Parking was just a little challenging but everything else was perfect. Staff was nice and hotel is convenient to everything!More
Thank Natarsa P
Response from ConcordHospitality, General Manager at Aloft Arundel MillsResponded 3 weeks ago
Thank you for your thoughtful review. I appreciate you choosing us while in the area. Our goal is to provide every guest with an exceptional stay. It is reflections like yours that give us the valuable information we need to serve our guests...More
Aloft Arundel Mills is just around the corner from Maryland Live! Casino, Arundel Mills Mall, and a short drive to Baltimore-Washington International Airport and Fort Meade. Our upbeat vibe is a fresh, ...Moreforward-thinking alternative perfect for tech savvy and social travelers. This design hotel boasts an on-site lounge and an indoor heated pool. It is located 6 miles from Baltimore Washington International Airport and has free Wi-Fi access. Each contemporary room at the Aloft Arundel Mills features a 42-inch flat-screen TV and an iPod dock. They are decorated in bright blue accent colors, wood furnishings, and have large windows. Enjoy cocktails at the full-service W XYZ Bar or grab a snack from the on-site convenience store, Re:Fuel. Relax on the rooftop sun terrace or work out in the 24-hour fitness center at the Arundel Mills Aloft Hotel. A games room with billiards is available for guest entertainment. Arundel Mills Mall is just 10 minutes’ walk from the hotel. Baltimore city center is 14 miles away. Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.