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Live! Lofts

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958 Reviews from our TripAdvisor Community

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Showing 953: English reviews
Jessup
Reviewed 17 August 2016

Had a fairly nice stay. Live in area just wanted to get in a pool. But water was ice cold, spa was toasty. Overall no complaints. Definitely would stay again. Nice mini restaurant and bar. Centrally located to many restaurants and shopping. Very nice mall and casino. Very nice quiet neighborhood.

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Helpful?
Thank bonitac537
Cperrell, General Manager at Live! Lofts, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden inn to your liking. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed

East Peoria, United States
Reviewed 16 August 2016

The two-bedroom, two-bath suite was perfect for our family of four and my sister & niece who were traveling with us. The rooms were very spacious and clean. The breakfast and complimentary evening social were wonderful. You can't beat the location of this hotel near the mall and tons of stores & restaurants.

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Helpful?
Thank Stephanie B
Kory D, General Manager at Live! Lofts, responded to this review

Stephanie B I am most pleased that you were generally found the Hotel , staff , spacious guest rooms, complimentary breakfast and evening social to meet and exceed your expectations. The Homewood Suites was honored to be your hotel choice and look forward to your return visit.

Omaha, Nebraska
Reviewed 16 August 2016

On check-in I asked if our rooms were adjoining. Clerk said she didn't know but they were next door to each other. They weren't. Apparently she's never toured the hotel to know that odd and even numbers are on different sides of hall and in this case were down the hall also. There was no mat in the bathroom so...

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Helpful?
Thank gjr188
Cperrell, General Manager at Live! Lofts, responded to this review

Thank you for sharing your comments regarding your recent stay at the Hilton Garden Inn. I truly appreciate your feedback and apologies that the service that we offer was not delivered to you during your stay. Your comments will help me to work with the staff to improve the service levels at the hotel!

United States
Reviewed 15 August 2016

I didn't find the hotel its self truly a rating of 5, but the staff and location deserves a 5. The room was large and clean enough. We loved having a kitchen. WARNING - there are two hotels in one building. Homewood is in the rear! We liked the pool, the vending, the computer room, and all the take out...

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Helpful?
Thank Rudi R
Kory D, General Manager at Live! Lofts, responded to this review

On behalf of the Homewood Suites Hotel, please accept my sincerest apologies for the confusion you encountered when arriving . While we are connected to the Hilton Garden Inn we do provide the same services and amenities as other Homewood suites. Your kind and gracious comments regarding the exceptional service and attention you received from the entire staff are greatly...

Glen Burnie, Maryland
Reviewed 14 August 2016

We loved this hotel! It was in an excellent location. The decor was fabulous. Our room had a quaint kitchenette full stocked with dishes, utensils, full sized fridge, etc. The living room was tastefully furnished, a separate bathroom and bedroom. Both the living room and bedroom had it's own flat panel T.V. There was free breakfast complete with hot food,...

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Helpful?
Thank 581adenikea
Kory D, General Manager at Live! Lofts, responded to this review

581adenikea, I am most pleased that you were generally found the Hotel and staff to meet and exceed your expectations. I agree the location is excellent being 3 miles from the Arundel Mills Mall and Casino and The decor is fabulous. I have shared your comments with the team and we look forward to your return stay with us ,...

Newport News, Virginia
Reviewed 10 August 2016

This HGI is in a great location, with a nice lobby area. However, the beds are supposed to be Sleep Number beds-but they didn't work! This made the beds hard and uneven-resulting in the worst night's sleep ever! We reported this problem to the front desk clerk but she only shrugged in response. Since we have family in the area...

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Helpful?
Thank junpb2015
Cperrell, General Manager at Live! Lofts, responded to this review

Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. We hope you will consider staying with us again in the...

Cleveland, Ohio
Reviewed 10 August 2016

Hotel staff was very pleasant and accessible. Food quality was good. Rooms and cleanliness of the rooms are average. The biggest problem that I had was that there was no air flow throughout the elevator and hallways of the upper floors.

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Helpful?
Thank 438guest1
Cperrell, General Manager at Live! Lofts, responded to this review

Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. We did have an issue with the HVAC that service the...

Bedford, Virginia
Reviewed 8 August 2016

We arrived at 12:30pm to arrange both of our rooms to be on the same floor. Front desk clerk advised that she could do that and would call us when rooms were ready and it should be before 4pm. We came back at 4:00 to find out our room arrangements were changed by another staff member which put our family...

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Helpful?
Thank astarks729
Cperrell, General Manager at Live! Lofts, responded to this review

Thank you for your comments regarding your recent stay. I apologies that you had issues trying to get your rooms together. On the day of your check in we had a several rooms that left late. Due to being 100% full the night before we were not able to turn the rooms over faster. We were trying to get in...

New Britain, Connecticut
Reviewed 4 August 2016

They need more customer service training! Check in is at 4:00 and we had to wait almost 30 minutes for our room to be ready ! I'm a Hilton honors member so I was able to check in the night before and my room was still not ready!

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Helpful?
Thank valerie r
Cperrell, General Manager at Live! Lofts, responded to this review

Dear Valerie, I appreciate your comments regarding your recent visit to the Hilton Garden Inn. I see that the room that you reserved was not ready upon your arrival. We apologies that the room was not available. I will review this with the staffing to find out why it was not ready. This is not normal and all guest rooms...

High Point, North Carolina
Reviewed 3 August 2016

pleased with this room for the price......not what I expected.....it was more...... very friendly staff.....cant wait to come back !!!!!! the location was perfect....in the middle of everything you need...... food, shopping and gambling... had wonderful time

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Thank Dwight C T
Cperrell, General Manager at Live! Lofts, responded to this review

Thank you for your comments regarding your stay. I am happy to see that you had a great stay. Please come back to visit soon.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Airport Transportation
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Business Centre with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Banquet Room
  • Breakfast Available
Official Description (provided by the hotel)
Live it up at Live! Lofts. One of the premier hotel locales in the BWI (Baltimore, Washington) Corridor located in Hanover, Maryland. Just minutes from Live! Casino, this 250-room hotel, which includes 100 suites, indulges you with free wi-fi, a heated pool and jet spa, laundry and dry cleaning service, and so much more. Get revved up at the fully-equipped fitness center, then after a day of gaming, shopping or business meetings, linger over custom cocktails in The Lounge. Let the chefs at The Grill whip up breakfast or dinner or enjoy room service in your room or suite. The complimentary services offered at the Business Center let you take care of business around-the-clock. If you drive, you’ll appreciate the free parking or take advantage of the no-cost shuttle with service to and from Live! Casino, Arundel Mills Mall, the BWI Airport and Amtrak. ... more   less 

Additional Information about Live! Lofts

Address: 7491A New Ridge Rd, Hanover, MD 21076-3159 (Formerly Hilton Garden Inn / Homewood Suites)
Region: United States > Maryland > Hanover
Price Range: €92 - €156 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Live! Lofts 3*
Number of rooms: 250
Reservation Options:
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Also Known As:
Hilton Garden Inn Baltimore/Arundel Mills Hotel Hanover
Hilton Garden Inn Hanover
Hotel Style:
#3 Romantic Hotel in Hanover
#7 Business Hotel in Hanover
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Questions & Answers

Here's what travellers have asked, with answers from Live! Lofts staff and other travellers.
5 questions
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1 month ago
1 month ago
New Britain, Connecticut
4 months ago

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Questions? Get answers from Live! Lofts staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I was on one of the higher Red level floors and the room was quiet and a good size. Other side may be better..maybe not. YMMV.”
 of 5 bubbles C4005DBwilliamf, 9 Nov 2016 | Read review
“Ask about dies wifi work!”
 of 5 bubbles , 7 Nov 2016 | Read review
“Rooms are large and the kitchen is well stoced with utilities...great atmosphere for families”
 of 5 bubbles j0ceylinej, 31 Oct 2016 | Read review
“Suites are on the back side but the front side is too far from the road to be noisy.”
 of 5 bubbles susanmS5013VF, 11 Oct 2016 | Read review
“All see to be the same”
 of 5 bubbles ripcordzz, 15 Sep 2016 | Read review
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