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Holiday Inn Express Hagerstown

250 reviews
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Traveller (21)
Room & Suite (34)
Dining (4)
Overview
  • Excellent47%
  • Very good34%
  • Average14%
  • Poor3%
  • Terrible2%
Travellers talk about
“cinnamon rolls”(9 reviews)
“front desk”(36 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
2.5 Star Hotel
All hotel details
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Reviews (250)Write a Review
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113
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Show reviews that mention
All reviewscinnamon rollsbuffalo wild wingsfront deskroom was cleanwalking distancefirst floorspent one night herepool and hot tubwould definitely stay here againnice poolnice selectionlots of varietygreat stayrestaurants and shoppingdecent breakfastnice hotelstaff was friendly
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11 - 15 of 249 reviews
Reviewed 7 October 2017 via mobile

Stayed here on a Friday night. Room was nicely furnished and clean. The free breakfast was good with a good variety of food. The elevator carpet needs to be replaced since it is past worn out.Would stay here again in the future.More

Thank Douglas H
Response from Ashley D, Front Office Manager at Holiday Inn Express HagerstownResponded 10 October 2017

Thank you for your review. I am very happy to hear that you enjoyed our breakfast. However, I am sorry to hear that you were not satisfied with the condition of the carpet in the elevator. Please rest assured that this information will be communicated...More

Reviewed 5 October 2017

Friendly staff. Quiet and clean.Decent breakfast. Laundry facilities..Very convenient to shopping and many restaurants. Easy access to route 70 and 81. Outlet Mall within couple miles. City Park with lake and swans within a couple miles. Very well located.More

Thank mico611
Response from Ashley D, Front Office Manager at Holiday Inn Express HagerstownResponded 7 October 2017

Thank you very much for sharing your wonderful experience at our hotel with us. We strive to provide the best possible service and guest experiences every day, and it’s always great to hear from our guests on how we’re doing. We try to make everyone’s...More

Reviewed 19 September 2017

We had a one night road trip stop here and I wish we had more time! The General Manager Kathy is awesome and the front desk folks top notch! The hotel was very nice, clean, well appointed, great breakfast in the morning, pool, several restaurants...More

Thank anchormanage
Response from Ashley D, Front Office Manager at Holiday Inn Express HagerstownResponded 20 September 2017

Thank you for taking the time to share your positive feedback regarding your recent stay with us on IHG Review and TripAdvisor. Our goal is to provide superior service and accommodations to each and every guest that stays with us. All of the staff takes...More

Reviewed 31 August 2017 via mobile

My husband and I just took a 2100 mile trip, and this hotel was home for the first night. It was our favorite place of all the different hotels. Clean, quiet, a friendly staff, and a good breakfast are all the factors that made it...More

Thank JGHM2014
Response from Ashley D, Front Office Manager at Holiday Inn Express HagerstownResponded 7 September 2017

Wow! What a wonderful review, we truly value your feedback and appreciate your business and trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our hotel in...More

Reviewed 27 August 2017 via mobile

After a long drive and a 1:00 AM arrival time, my wife and I began the check-in process. The front desk employee offered no hello or greeting of any sort to these weary travelers. She simply asked for name and handed us our keys. No...More

Thank Kris G
Response from Ashley D, Front Office Manager at Holiday Inn Express HagerstownResponded 29 August 2017

Thank you for taking the time to share your feedback with us regarding your most recent stay. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. I would like to truly apologize for the...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Self-Serve Laundry
Multilingual Staff
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$117 - US$165 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Family Hotel in Hagerstown
#8 Business Hotel in Hagerstown
#8 Romantic Hotel in Hagerstown
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$117 - US$165 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Family Hotel in Hagerstown
#8 Business Hotel in Hagerstown
#8 Romantic Hotel in Hagerstown
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (21)
Room & Suite (34)
Dining (4)
Pool & Beach (4)
Hotel & Grounds (11)
Bathroom (3)
Questions & Answers
Ask a question
Bmkvacay
31 January 2017|
Answer
Response from Rocky F | Property representative |
The pet fee is non refundable 50.00 dollars. We only allow pets in our pet friendly rooms on the first floor. I recommend calling the hotel to make this type of reservation. Thank you Rocky Frye, Assistant General Manager
0
Votes
jps53
23 January 2016|
AnswerShow all 5 answers
Response from Rocky F | Property representative |
Indoor pool
0
Votes
Room Tips
"We had a third floor room and it was no problem taking our dog out down the elevator and out through the side..."
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"ask to see the room before you take it to ensure that it is clean"
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"Requested away from road and was fine"
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"Second floor middle room. Quiet."
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