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Extended Stay America - Washington, D.C. - Germantown - Town Center

116 reviews
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Traveller (12)
Room & Suite (9)
Dining (1)
Overview
  • Excellent39%
  • Very good13%
  • Average9%
  • Poor17%
  • Terrible22%
Travellers talk about
“grab and go”(3 reviews)
“bad reviews”(3 reviews)
“quick trip”(2 reviews)
Free Wifi
Free Parking
Non-Smoking Rooms
Suites
Pets Allowed
Wheelchair Access
Tennis Court
2.5 Star Hotel
All hotel details
Offers from Extended Stay America - Washington, D.C. - Germantown - Town Center
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Rooms
4 Feb5 Feb
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (116)Write a Review
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1 - 5 of 115 reviews
Reviewed 2 weeks ago

Front Desk is very rude and helpless. They don't treat the customers well and they don't respond in a good way. Room Keys doesn't work properly. They are out of bedsheets and comforters as well. They don't even talk properlyMore

Review collected in partnership with Extended Stay
Thank perumalluk
Response from 00esa, Manager at Extended Stay America - Washington, D.C. - Germantown - Town CenterResponded 2 weeks ago

We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure...More

Hotel's Favourite
Reviewed 19 October 2017 via mobile

Great service and great stay , friendly staff. The location is close to fast food movie theater shopping and grocery store. All about a block from hotel. We use extended stay a lot for business and this one was exceptional clean compared to others. Would...More

1  Thank David A
Response from 00esa, Manager at Extended Stay America - Washington, D.C. - Germantown - Town CenterResponded 20 October 2017

David, thank you for your nice feedback about Extended Stay America. We are glad to know you liked our convenient location and that the attentive service provided by our associates added to your joy. Your recommendation is truly appreciated, and we look forward to welcoming...More

Reviewed 5 December 2017

I had a very pleasant stay for the past 5 months I was at extended stay America at century boulevard germantown, Maryland location. Sirah at the front desk was very welcoming and helped me in every request I had. Thank you!More

Review collected in partnership with Extended Stay
Thank 204rupeshm
Response from 00esa, Manager at Extended Stay America - Washington, D.C. - Germantown - Town CenterResponded 6 December 2017

Thank you for choosing to stay at Extended Stay America. We are thrilled to know you enjoyed your time with us and that our Front Desk associates left you with a good impression of our hotel. We will be sure to share your compliments with...More

Reviewed 30 October 2017

Every time I have to stay at this hotel; the staff is very attentive to my needs. It is nice and quiet which that is what I am looking for. I enjoy staying at this property, and I have been a regular customer.More

Thank lamarjacobs
Response from 00esa, Manager at Extended Stay America - Washington, D.C. - Germantown - Town CenterResponded 31 October 2017

Kristen, thanks for being a guest at Extended Stay America. We appreciate your kind comments with regard to our calm environment and the excellent service provided by our associates which made your stay an awesome one. Thanks once more for your loyalty towards our hotel,...More

Reviewed 18 October 2017 via mobile

This hotel in my opinion does hotel accommodations correctly. The employees are very attentive to your needs. Shopping and walkable location all within a mile from the location. The highway is within a mile as well. You can easily get to your locations from the...More

1  Thank thehonesttravler
Response from 00esa, Manager at Extended Stay America - Washington, D.C. - Germantown - Town CenterResponded 20 October 2017

Thank you for reviewing your stay at our hotel. We were pleased to read that you liked our services as well as the hotel's location. Thank you for choosing Extended Stay America, and we hope to have the opportunity to welcome you back for a...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Things to do
Tennis Court
Details
Price range
US$80 - US$106 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites
Details
Price range
US$80 - US$106 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites
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Traveller (12)
Room & Suite (9)
Dining (1)
Bathroom (8)
Hotel & Grounds (4)
Questions & Answers
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Room Tips
"The best rooms are at a different hotel"
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"It looks like a motel but better"
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"You get what you pay for"
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"There are 3 building but the first building is closest to laundry room and office"
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