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Extended Stay America - Washington, D.C. - Gaithersburg - South

74 reviews
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Traveller (11)
Room & Suite (4)
Dining (1)
Overview
  • Excellent25%
  • Very good21%
  • Average10%
  • Poor14%
  • Terrible30%
20 Nov 2017
“Disgusting and horrendous”
30 Oct 2017
“Great place”
Free Wifi
Free Parking
Breakfast included
Non-Smoking Hotel
Suites
Fitness centre
Kitchenette
2.5 Star Hotel
All hotel details
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Rooms
11 Mar12 Mar
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1 room, 2 adults, 0 children
Standard Room
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Reviews (74)Write a Review
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21 - 25 of 74 reviews
Reviewed 1 September 2016 via mobile

First and foremost I want to thank the staff Belita from housekeeping, anything I needed to make my room comfortable she provided without hesitation. Always pleasant and polite. Latanya, Alexus, Jessica and Rishi at the front desk, very professional and hospitable. They made me feel...More

1  Thank BlackSpades
Response from Manager_11525, Manager at Extended Stay America - Washington, D.C. - Gaithersburg - SouthResponded 12 September 2016

We appreciate you sharing such positive feedback about your stay with us. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of...More

Reviewed 22 July 2016

This was a truly miserable Experience. You can hear people snoring in the next room. Rooms are not clean, nor comfortable. Their breakfast consisted of a plastic wrapped muffin, granola bar, and an orange. The phone did not work and continued to buzz until I...More

1  Thank 662kristinl
Response from Manager_11525, Manager at Extended Stay America - Washington, D.C. - Gaithersburg - SouthResponded 28 July 2016

Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you...More

Reviewed 29 May 2016 via mobile

Bed and roof is about it. We had a group of 8 people and most had at least a few problems. Reservation check-in was messed up for most. Extra linens were not available and there wasn't any housekeeping. Room had sticky floor in kitchen area...More

1  Thank FLSTC08
Response from Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Gaithersburg - SouthResponded 1 June 2016

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will make sure we are thoroughly inspecting rooms prior...More

Reviewed 20 March 2016

The door closers in every room, laundry room and stairwell are adjusted incorrectly and SLAM VERY loudly every time someone enters or leaves a room. The management knows about it but refuses to do anything. It has been happening for months. The grounds, hallways and...More

1  Thank Zea707
Reviewed 12 March 2016

We booked 2 rooms on hotels.com for several employees to stay here on 3/11/2016. Even though hotels.com had confirmation from the hotel, they still would not let our staff check in. The woman at the front desk was very unpleasant and it took us quite...More

1  Thank Bill M
Response from Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Gaithersburg - SouthResponded 15 March 2016

Thank you for taking the time to provide feedback about your stay. The situation you experienced upon your arrival is unacceptable, and I sincerely apologize for your experience. To uphold our company’s high standards, I will retrain our front desk on our check-in procedures and...More

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13456715
About
Amenities
Top amenities
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Free Parking
Self-Serve Laundry
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Multilingual Staff
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Tennis Court
Details
Price range
US$72 - US$107 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$72 - US$107 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
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Traveller (11)
Room & Suite (4)
Dining (1)
Questions & Answers
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Room Tips
"Maybe would not be so loud on the top floor as you would have nobody walking on floor above you."
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"Seriously, don't go."
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"go somewhere else"
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"Half top floor is smoking but smoke is all throughout the top floor"
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