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A no frills hotel. But they get the basics right. Clean, comfortable and convenient to I-68 (by car) and downtown Cumberland (by foot). Every staff member we encountered was very friendly. No complaints from us.
Decent hotel but not very clean when it comes to housekeeping. Take a look at the picture I uploaded of the inside of the in room coffee maker...who would want to drink from that? Also bathroom was sticky in front of toilet making me think...More
Response from TeamConcord, General Manager at Fairfield Inn & Suites CumberlandResponded 4 weeks ago
Thank you for taking the time to review our hotel. We're disappointed that we did not provide you a better experience and sincerely apologize. We value your feedback and will continue to work diligently to ensure we are more consistent in our service...More
My family enjoyed our stay at the Cumberland Fairfield Inn. The staff is extremely friendly and helpful. The king room is a bit small, however, and the roll away bed provided couldn’t fit in the room! Breakfast was good quality. Overall, very nice hotel.More
Thank Kenneth B
Response from TeamConcord, General Manager at Fairfield Inn & Suites CumberlandResponded 16 January 2018
Dear Kenneth B.,
Thank you for being our guest. Although we are happy to see you had a lovely visit with us, we're sorry you had some issues with your room. We take these concerns seriously, so thank you for letting us know. Our goal...More
Met my friend here as it is halfway between Baltimore and Pittsburgh. Slight mix up in the reservation was quickly fixed and I was given a better price, so score one for customer service. Room was clean and roomy. Close to restaurants, so you can...More
Stayed in Cumberland for the Frostburg State University homecoming weekend. Was a great place to stay. Enjoyed exploring the Cumberland downtown and C and O Canal, walking distance from the hotel.
Room was clean and front desk staff were very helpful.More
Thank Kevin T
Response from TeamConcord, General Manager at Fairfield Inn & Suites CumberlandResponded 27 November 2017
Dear Kevin T.,
Thank you for your wonderful compliments! We're glad you had a comfortable stay and that you enjoyed our lovely location and friendly service. Thanks again from all of us at Fairfield Inn & Suites Cumberland! We hope to see you again soon!...More