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Extended Stay America - Columbia - Columbia Parkway

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98 Reviews from our TripAdvisor Community

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Showing 95: English reviews
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Reviewed 5 days ago NEW

Room was clean. Amenities were good, most importantly staff were friendly and helpful. i would recommend this to my friends. one suggestion would be to provide cooking utensils individually in all rooms. Right now we need to reach front desk to get them.

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Helpful?
Thank Maniraj N
Baltimore
Reviewed 2 February 2017 via mobile

Looks great outside. Inside is bad. I thought it was a place that businessmen/business women go for 2-5 weeks to avoid a high hotel bill, nope, this is a place family members put other homeless family members who are on skid row. 100 a night is too much. It's worth 60 a night. It's depressing, run down. Super Small bathroom....

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Thank lancearmstrong
Columbia, South Carolina
Reviewed 1 February 2017

I had only intended to stay a short time, but I may be here indefinitely, because I feel comfortable due to the pleasant and efficient staff. The rooms are clean and the hotel is quiet. We are minutes away from everything.

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Thank obrooks2017
Manager_11525, Manager at Extended Stay America - Columbia - Columbia Parkway, responded to this review

Thank you for taking the time to share your experience. It is great to see you felt comfortable at our hotel and that you enjoyed your overall stay, including our location and friendly staff. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.

Pensacola, Florida
Reviewed 22 January 2017

What an experience!!! I would definitely stay here again. The staff was awesome with a great since of humor and professional. My room was clean with fresh towels, all amenities were good. Thank you!!! to the entire staff whom I had encountered for going the extra mile to ensure a comfortable, pleasurable and peaceful stay. District Manager, Front Desk Staff,...

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Helpful?
Thank Priscilla M
Manager_11525, Manager at Extended Stay America - Columbia - Columbia Parkway, responded to this review

We appreciate you taking the time to share your experience and for choosing to stay with us. It is pleasing to read your positive comments and satisfaction with our staff and the customer service they provided. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.

Reviewed 2 October 2016

The comforter had dried up blood on it. The wash clothes were dirty with black marks all over them. The room was dirty, carpet was disgusting. Ugh this was by far one of the worst hotels I have ever stayed at. It was such a horrible experience that I have washed my hands with all extended stays!

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Thank Shawnee O
Chicago, Illinois
Reviewed 1 September 2016

We were given rooms that are dirty and across a room with a pet that kept on barking. The morning of our stay the dog pooped in the hallway and it took a long time for them to clean. The service is poor. There were ants in the room. All appliances are old. Airconditioning is noisy. We will never use...

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Helpful?
Thank Pinky S
Manager_11525, Manager at Extended Stay America - Columbia - Columbia Parkway, responded to this review

Thank you for taking the time to write a review of your stay. The situation you described regarding your stay is truly regrettable. We are very sorry for your experience. I discussed your comments with the team, and we are coaching the staff on cleanliness and detailed maintenance. Thank you very much for providing us with your feedback. If you...

Salisbury, Maryland
Reviewed 16 July 2016

Room was dirty. Floors were sticky and carpet was not vacuumed. Dirty washcloth in the bathroom. Trash cans were not emptied from previous guest. I found a plastic bottle cap under one bed and a grocery bag with fast food wrappers under the other. (I was traveling with a cat and he ran under them. That why I discovered the...

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Helpful?
Thank PBAQ66
Manager_11525, Manager at Extended Stay America - Columbia - Columbia Parkway, responded to this review

Thank you for taking the time to write a review of your stay. The situation you described regarding your stay is truly regrettable. We are very sorry for your experience. I discussed your comments with our team, and we are coaching the staff on cleanliness. Thank you very much for providing us with your feedback. If you would like to...

Baltimore, Maryland
Reviewed 4 July 2016

At checkin the woman was very rude to us, which should have been a warning that this place was terrible. The lobby smelled of smoke even though there was a no smoking sign outside. Room also smelled of old smoke. Mattresses were so old they sunk in the middle- you would be more comfortable sleeping on a mattress you find...

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Helpful?
Thank Andrew T
Manager_11525, Manager at Extended Stay America - Columbia - Columbia Parkway, responded to this review

Thank you for taking the time to write a review of your stay. The situation you described regarding your stay is truly regrettable. We are very sorry for your experience. I discussed your comments with the team, and we are coaching the staff on cleanliness and appropriate behavior. Thank you very much for providing us with your feedback. If you...

Silver Spring, Maryland
Reviewed 24 May 2016

this is the 2nd & last time for us. first time visit, it was bearable... 2nd time around, after long trip, my gf and i decided to stay here as it was the closest to our destinations. however the hotel was over booked through 3rd party websites, and only had 1 room left. the front desk rep, jean, informed us...

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1Thank SixxJohn
Manager_11525, Manager at Extended Stay America - Columbia - Columbia Parkway, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The housekeeping issues you described are unacceptable, and I sincerely apologize for your experience. I have talked to the staff about these cleanliness issues and I can assure you that we will be doing further coaching and training with our housekeeping staff to make...

Reviewed 22 May 2016 via mobile

Poopy trash bags in bathroom, food particles on stove, smelled of urine, trash overflowing at side entrance. When i complained it was "thanks for letting us know" no one adressed anything. Won't be back.

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Helpful?
Thank kellmb01
Manager_11525, General Manager at Extended Stay America - Columbia - Columbia Parkway, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The room conditions and service issues you described are unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have used your comments as a training tool to coach our entire staff to ensure that our...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Self-Serve Laundry

Additional Information about Extended Stay America - Columbia - Columbia Parkway

Address: 8870 Columbia 100 Pkwy, Columbia, MD 21045-2136
Region: United States > Maryland > Columbia
Price Range: €79 - €121 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Columbia - Columbia Parkway 2.5*
Number of rooms: 104
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Also Known As:
Extended Stay America Columbia
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Questions & Answers

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Questions? Get answers from Extended Stay America - Columbia - Columbia Parkway staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“The third floor is the best, there is no one over you.”
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“i imagine the rooms on the top floor are better because they don't have people walking above. ask for a room that doesn't smell of smoke.”
 of 5 bubbles andrewt167, 4 Jul 2016 | Read review
“Anywhere upstairs that's not a former pet room is fine”
 of 5 bubbles JANEENN, 25 Apr 2016 | Read review
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 of 5 bubbles lalaMaryland, 5 Aug 2015 | Read review
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 of 5 bubbles ToddW108, 25 Jul 2015 | Read review
5 of 5