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Room was decent. I’m used to better quality than this has to offer. If you are on a tight budget and can’t afford much - than this will do. Definitely no frills. Bed sheets had pubic hairs in it, toilet base was ripping apart, top...More
Response from 00esa, Manager at Extended Stay America - Columbia - Gateway DriveResponded 2 weeks ago
Please accept our apology as well every assurance we will be working to address the concerns you outlined. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving forward. We hope you will...More
I am happy to see that Shawn is back from vacation. She is pleasant and most dedicated and hard working employee at this location. The hotel services has improved greatly with room for further improvement looking forward to that. Housekeeper zayra another pleasant and hard...More
Response from 00esa, Manager at Extended Stay America - Columbia - Gateway DriveResponded 31 December 2017
Thank you for your recent stay at the Extended Stay America and for taking the time to review our hotel. Our staff works hard to ensure that every guest has a great experience so it is always nice to be recognized for a job well...More
My daughter and I have been staying at Extended Stay America - Columbia Gateway since December 2017 and I have been very satisfied with the room and the full kitchen. The manager and front desk staff have always been very pleasant and made me feel...More
Response from 00esa, Manager at Extended Stay America - Columbia - Gateway DriveResponded 3 weeks ago
Thank you for making Extended Stay America your home away from home. We are thrilled to read you loved your well-appointed room and that you were impressed with the exceptional service provided by our associates. We will be sure to share your compliments with the...More
When I checks in the lady at the front desk was mad because I disturbed her for my key to my room. The windows do it shut all the way. The air conditioner/ heater don’t work. There is ticks in the grassMore
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Response from 00esa, Manager at Extended Stay America - Columbia - Gateway DriveResponded 30 January 2018
Thank you for your review. Please accept our apologies for the poor service you experienced when you were here. We take pride in delivering superb service, so we apologize that we fell short. Your feedback has been shared with the appropriate staff, and we are...More
Bed Bugs need I say more and all they do is give you the runaround even when you call corporate
I photographed and documented all the bite marks the whole time I've been here on an assignment which is a good 2 months I'm thinking...More
Thank Kiss K
Response from 00esa, Manager at Extended Stay America - Columbia - Gateway DriveResponded 3 January 2018
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed.