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BEST WESTERN PLUS Waterville Grand Hotel

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BEST WESTERN PLUS Waterville Grand Hotel
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349 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN PLUS Waterville Grand Hotel
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Showing 342: English reviews
Rochester, United States
Reviewed 3 May 2016

The hotel was excellent in all aspects. Lobby was warm and friendly, staff was knowledgeable. The room was clean, comfortable and quiet. My one night stay was outstanding. The location of this best western was right off the interstate highway with plenty of restaurants to choose from. It also had it's own restaurant.

Review collected in partnership with Best Western
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Helpful?
Thank Carol P
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Hi Carol P - We're so glad you enjoyed your stay! Look forward to having you back with us again in the near future!

Hancock, Maine
Reviewed 2 May 2016

Upgraded motel with an extremely comfortable bed and quiet room on the top (third) floor. We enjoyed our breakfast and the allowance ($14) given to cover breakfast. I definitely would consider staying at the Best Western Plus if I was staying in Waterville again.

Review collected in partnership with Best Western
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Helpful?
Thank Karruka
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear Karruka - Thanks for your kind review! Hope to have you back with us again soon!

Reviewed 20 April 2016

This place was right off the highway, but not too noisy. The rooms were spacious and clean. There was a pool and exercise room. But the best part was O'Brien's, where you could get meals and drinks on the premises. Lively atmosphere, with good food and great service.

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Helpful?
1Thank Susan C H
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear Susan H - Thank you for your kind review! We are glad you enjoyed your stay :) I have to admit, I enjoy a good meal and drink in O'Brien's any time I get the chance, it is a gem! Look forward to having you back with us again should your travels bring you to Waterville in the future!

Bar Harbor, Maine
Reviewed 20 April 2016

I was attending a business conference in the area. I chose this hotel for it's location, price, and because they have a pool and fitness room on-site. The Staff were friendly and helpful. Room was clean and well appointed. I enjoyed using the fitness room, but the pool was a nightmare. Despite the fact that there were signs everywhere saying,...

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Helpful?
2Thank AMH07
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear AMH07 - Thank you for your review! We're happy you enjoyed your stay at the hotel and at the fitness center. I apologize there was an issue at the pool - we do occasionally get an influx of children, especially around popular travel times like school break. We'll have a discussion with the staff about being more adamant about...

Reviewed 18 April 2016

We have stayed here a couple of times. The rooms are ok, the facilities are ok, the staff is terrific. The staff is very friendly and service oriented, they are what keep us coming back. There is a pool and work out area. The restaurant could use some updating. The rooms were clean.

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Helpful?
Thank daddio1030
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Thank you for taking the time to write a review of our hotel & onsite facilities! Our team is committed to satisfying our guests, so we are very thankful for your feedback. We look forward to seeing you again on your next visit to Waterville!

Timberlea, Canada
Reviewed 9 April 2016 via mobile

We only stayed one night but this is a good place to stay. Newly updated it shows with better mattresses and new decor. The hotel is clean and well laid out. It is centrally located with many places to eat. The only negatives were the wifi which seems to become very slow once the hotel filled up and one tv...

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Helpful?
Thank Keith B
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Keith B - Thank you for your kind review! We are so glad that you enjoyed your stay. We are continually working on improving the WiFi, and I can promise you that it's top on our list of priorities :) This is the first I have heard about HD TV channels, though, but I will be looking into it. Thanks...

Lunenburg
Reviewed 24 March 2016

I've stayed here many times over the years while traveling through maine. Very friendly staff. Their pub has relatively tasty food too! Rooms are clean and the beds are so comfy! Rooms also have all the amenities you could need for your stay!

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Helpful?
Thank Lianne L
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Thank you for your kind review, Lianne! Hope to have you back with us again soon :)

mass, United States
Reviewed 21 March 2016

one handicap parking spot per entrance , broken bed, not handicap friendly. internet never worked over two days. Told front desk I couldn't walk far so I need something close to the exit they put me as far away as they could,

Review collected in partnership with Best Western
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Helpful?
Thank Trevison H
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Thank you for taking the time to share your experience at Best Western Plus Waterville. As a valued guest we appreciate the valuable feedback you provided on our hotel. I have shared your feedback with the hotel's leadership team to determine how we can address these needs. We hope to have you with us again in the future. Please feel...

Laconia, NH, United States
Reviewed 21 March 2016

The room was clean and in good condition. The walls thin, so heard people in the halls and the fridge was noisy. The staff was excellent from check-in to the restaurant. Food was good and a good value. The Pool area was ok, However the Hot Tub was broken and in poor working condition.

Review collected in partnership with Best Western
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Helpful?
Thank Anthony F
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear Anthony F - Thank you for taking the time to write a review of your stay. Please accept our apologies for the noise issues you experienced. In response to your feedback, I will be retraining our staff to make sure we are enforcing our quiet hours to ensure that each guest has a comfortable stay. Still, I am glad...

Bangor, Maine
Reviewed 16 March 2016

My family stayed at this hotel and had a great weekend. The pool was huge and my kids loved it. The restaurant gives you a hot breakfast, not a microwaved one and the rooms were very clean. I would recommend this hotel to anyone and I want to thank the staff for a fun weekend away!!!

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Helpful?
Thank Sophie J
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear Sophie J - Thank you so much for your kind words!! We hope you'll stay with us again on your next trip to Waterville.

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Summer is upon us and the Best Western Plus Waterville offers cozy accommodations for your getaway! We are a pet friendly hotel so no need to leave your furry friends behind! Our hotel is centrally located and is a great stopping point if you are traveling to Bar Harbor or the Moosehead Lake region. Enjoy hiking, biking and white water rafting opportunities in our area! Charter a fishing boat in the nearby Belgrade Lakes region or simply enjoy a swim! Belgrade is also home to premier golfing opportunities at the Belgrade Lakes Golf Club. Natanis Golf Course, the Waterville Country Club and Lakeview Country Club are all located just a short drive from the hotel. Our entire property has been upgraded. Come check out our new rooms & meeting space! Our 138 guest rooms are sure to meet your needs with refrigerators and microwaves in every room. Free fiber optic Wi-Fi and HD TV will bring you one step closer to feeling like your home! Relax in our indoor, heated, salt water pool and hot tub or burn some calories in our onsite fitness center. Our friendly staff will take that extra step to make your feel like this is your home away from home! Now included in the rates is a discounted Hot Breakfast for up to 2 people. That's right eggs the way you like, bacon or sausage, home fries and coffee! Start your day off right in O'Brien's Irish Restaurant and end it in O'Brien's Irish Pub!!! ... more   less 

Additional Information about BEST WESTERN PLUS Waterville Grand Hotel

Address: 375 Main St, Waterville, ME 04901 (Formerly Waterville Grand Hotel)
Region: United States > Maine > Waterville
Price Range: €93 - €142 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS Waterville Grand Hotel 3*
Number of rooms: 138
Reservation Options:
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Also Known As:
Holiday Inn Waterville
Waterville Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Waterville Grand Hotel staff and other travellers.
2 questions
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4 months ago
Derry, New Hampshire
over a year ago

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Questions? Get answers from BEST WESTERN PLUS Waterville Grand Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Towards the back of the hotel , less noise”
 of 5 bubbles MariaD365, 23 Feb 2017 | Read review
“Rear Rooms are quieter”
 of 5 bubbles BostonParker, 14 Nov 2016 | Read review
“Thought the 1st floor was loud, there are quieter parts. I recommend the first floor to the disabled.”
 of 5 bubbles erincorbo, 14 Nov 2016 | Read review
“The front faced the busy road, and the back faced the parking lot with trees behind it.”
 of 5 bubbles MooseMountain, 5 Sep 2016 | Read review
“We always stay on the first floor in the wing with the pool and it is quiet.”
 of 5 bubbles DebSpaniel, 4 Sep 2016 | Read review
5 of 5