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Hilton Garden Inn Portland Airport

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#11 of 19 Hotels in Portland
Certificate of Excellence
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Hilton Garden Inn Portland Airport
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506 Reviews from our TripAdvisor Community

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Showing 502: English reviews
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Atlanta, Georgia
Reviewed yesterday NEW

Delayed check-in due to a misread of my license. Quirky room and bathroom setup. Very slow wifi (was unable to log in to hhonors wifi, and I was too tired to troubleshoot). Loud construction-like noises in the middle of the night from the floor above me. Had a 4am wake up call.... not great.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank jb0x
Fredericton, Canada
HOTEL’S FAVOURITE REVIEW
Reviewed 12 January 2017 via mobile

We arrived with no luggage! Our reception at the front desk was warm and friendly. We needed a drink and something to eat right away after 18 hours of frustrating travel. Everything we needed was in the lobby! We had a great meal with awesome service. It made us forget about our trip. We awoke the next day to the...

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Helpful?
Thank Astrid1511
About Hotel's Favourite Review
Silvia C, General Manager at Hilton Garden Inn Portland Airport, responded to this review

Thank you so much for taking the time to share your experience! I am so glad to hear that we were able to turn the bitter experience from your long trip, and no luggage into a positive stay at the HGI Portland Airport. I will ensure I personally thank G for the service she provided, and thank you so very...

Bowling Green, Kentucky
Reviewed 2 days ago NEW

It was a really nice hotel, very quiet and relaxing. I wish they either had a shuttle schedule or let me know how long it would be before the shuttle got there. It's about 2 minutes, maybe, from the airport and it took over 25 minutes for them to pick me up.. which was fine but I was just groggy...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank hane1167
Newport, Rhode Island
Reviewed 3 days ago NEW

I am at this hotel often. NOT OK, Rooms smell, poor wireless, phones don't work,, service staff is tattooed and creepy. I don't feel safe or clean,My internet did not work in my room. when I went to desk for help Staff was defensive,, the technician sent to my room was so disturbing I locked my doors and did not...

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Helpful?
Thank Annie M
Portland, United States
Reviewed 6 days ago NEW

The hotel is in a great location to shopping and the airport. It was a very busy Saturday when we checked in. Parking was an issue due to the amount of snow the city received over the past week. Received our room key and when we entered the room it smelled like smoke, very strong. I went to the front...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank 537tamrap
Silvia C, General Manager at Hilton Garden Inn Portland Airport, responded to this review

Thank you so much for taking the time to review us on Tripadvisor! I am so happy to hear that you enjoyed your stay with us despite the initial issue with your room. We are all looking forward to your next visit at the Hilton Garden Inn Portland Airport. Best regards, Silvia Cofone

Cape Cod
Reviewed 6 days ago NEW

Everyone from the front desk to Barry in maintenance and Sonya in the Garden Grille went beyond excellent in the friendly service. From the moment we arrived (late) till our departure after a wonderful breakfast with the patient service from Sonya, we were pleasantly surprised by the level of hospitality. Sonya was extra patient as our morning group showed up...

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Helpful?
Thank cbsjohn
Silvia C, General Manager at Hilton Garden Inn Portland Airport, responded to this review

Thank you so much for taking the time to review us on Tripadvisor! I am so happy to hear that you enjoyed your stay with us, and thank you so much for the kind words in regards to our team members. I will be sure to share your feedback with them. We look forward to welcoming you back to our...

Leominster, Massachusetts
Reviewed 1 week ago NEWvia mobile

We stayed near the airport instead of downtown because it was about half the price. It was not off to a great start when we couldn't find a spot to park in the whole lot. And it looked like someone had just abandoned their car at the front door. There were also a bunch of cars in the back lot...

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Helpful?
Thank Kendra S
Silvia C, General Manager at Hilton Garden Inn Portland Airport, responded to this review

Thank you so much for taking the time to review us on Tripadvisor! Please accept my apologies for the lack of parking spots, we have been battling several snowstorms, which made the parking situation complicated at times. I am glad that overall you had a pleasant experience at the HGI Portland Airport, and we look forward to welcoming you back...

Boston, Massachusetts
Reviewed 1 week ago via mobile

I have a 5am flight. I came to this hotel so I could get a GOOD nights sleep. Forget that!!! Even as a return client, they put me in the middle of some sort of teenage party group. I requested a quiet location! Sad sad and they don't monitor the hallway noise, right around the corner from the front desk.

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Helpful?
Thank 1crissytravels
Silvia C, General Manager at Hilton Garden Inn Portland Airport, responded to this review

Thank you so much for taking the time to review us on Tripadvisor! I am so sorry to hear about your bitter experience in the hotel. Please contact me directly at 207-828-1117, ext. 4010 as I would love to opportunity to talk to you. I am very hopeful that you will give our hotel another chance. Best regards, Silvia Cofone

Portland, Oregon
Reviewed 1 week ago

This Hilton Garden Inn was clean, with full amenities and a friendly staff. I felt well cared for during my entire stay. I was surprised by the quality of the food and drink in the lounge, and the room was more luxurious than I expected for the price. And they got me to my flight on time during a snowstorm....

Review collected in partnership with Hilton Garden Inn
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Thank 602candacew
Silvia C, General Manager at Hilton Garden Inn Portland Airport, responded to this review

Thank you so much for taking the time to review us on Tripadvisor! I am so happy to hear that you enjoyed your stay with us, and that you enjoyed your meal in our Garden Grill and Bar restaurant. We look forward to welcoming you back to our hotel very soon. Best regards, Silvia Cofone

Oslo, Norway
Reviewed 1 week ago via mobile

Good place to stay right at the AirPort. Super friendly staff and great service. A Basic self serve buffet at breakfast. Eggs, omelet etc. may be ordered at the table. The rooms are good, clean and of fear size. The bathrooms are delicate.

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1Thank stennetteberg
Silvia C, General Manager at Hilton Garden Inn Portland Airport, responded to this review

Thank you so much for taking the time to review us on Tripadvisor! I am so happy to hear that you enjoyed your stay with us! We look forward to welcoming you back to our hotel very soon. Best regards, Silvia Cofone

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Conference Facilities
  • Banquet Room
  • Multilingual Staff

Additional Information about Hilton Garden Inn Portland Airport

Address: 145 Jetport Boulevard, Portland, ME 04102
Region: United States > Maine > Portland
Price Range: €101 - €302 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Portland Airport 3*
Number of rooms: 88
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Orbitz and Priceline so you can book your Hilton Garden Inn Portland Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Portland Airport Hotel Portland
Hilton Portland
Portland Hilton Garden Inn
Hilton Garden Inn Portland Airport Maine
Hotel Style:
#5 Business Hotel in Portland
#5 Family Hotel in Portland
#7 Romantic Hotel in Portland
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Portland Airport staff and other travellers.
6 questions
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Questions? Get answers from Hilton Garden Inn Portland Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“its the only option at this location”
 of 5 bubbles , 24 Feb 2017 | Read review
“Front of hotel faces airport. Back of hotel is a wooded area.”
 of 5 bubbles 768conniep, 2 Feb 2017 | Read review
“possibly a higher floor may be qieter”
 of 5 bubbles V2848TRdavidb, 14 Nov 2016 | Read review
“DO not get room 123, unless you like very, very hard beds.”
 of 5 bubbles Brandis-Dandies, 17 Oct 2016 | Read review
“Second floor rear was very quiet”
 of 5 bubbles 874mscs, 8 Oct 2016 | Read review
5 of 5