This is a charming, comfortable little motel/inn in a sweet little seaside town. Located very conveniently to Portland, the caretaker was very friendly and accommodating. I wish I could have stayed longer to enjoy the room, but I found it a perfect place to rest after a long day of flying, then driving.
On July 23 I reserved and paid for a room, arriving Sept 20 and staying for one night. At 3:50 pm I arrived on a bicycle after having ridden from Brunswick, ME, and found the office to be locked. A sign on the counter, visible through the sliding-glass door of the office, said "Be right back" and gave a phone number. I called the number and it went to voice mail, and I left a message that said (in essence), "I'm here, please let me in." I waited for 20-25 minutes and then figured I'd better start looking for another motel in town. I found one, booked it online, and then left Sandcastle 30 minutes after I'd arrived. I saw no sign of life during my 30-minute stay outside the office. I left several messages for Randy to call me to discuss this, and he finally returned my call at about 11:00 am on Sept 24, after I'd returned to Boston. He asked what I wanted, I said "Well, I'd like a refund," and he said "Well, that's not gonna happen." We talked for about 15 minutes, by which I mean that I talked for 1 minute and Randy talked for 14 minutes. He did this without knowing any of the facts about my particular case because he kept interrupting me when I began to tell them to him. Here's what I learned from Randy: 1) He doesn't believe I was there; 2) He's used this check-in procedure (whatever "this" means, he didn't say) for 5 years and it's "infallible," they've never had even one complaint; 3) He was there in the office when I arrived (which he told me quite matter-of-factly before asking me what day I'd arrived); 4) If he wasn't there, all I had to do was pick up the phone and call the number on the motel sign, and he'd have been there "in a second and a half" to let me in; 5) Check-in procedures for "late arrivals" are described in the motel information they send, so if I get there late and can't get in then it's my own fault (I asked him to define "late" and he faltered and said "it depends" before quickly starting to filibuster about some other aspect of my incompetence as a customer; 6) I shouldn't be quibbling so much about $77.50; and 7) I was starting to piss him off and he didn't have time to continue this, so he ended the conversation (although to his credit he didn't end it rudely by hanging up on me, he did it pretty diplomatically). There's more, but you get the gist. It appears from other reviews that some people love Randy and think the Sandcastle is a charming place. Others, not so much. You'll have to judge for yourself the odds of you landing in the former camp. I've stayed at a lot of hotels and motels and I've never seen anything even remotely like this---the whole experience has been bizarre.…
A very quaint motel - old-fashioned hospitality and cute decor. Very clean and comfortable - Randy the care-taker was friendly and helpful. Need hair-dryers in the room (LOL). The walk to the beach was a straight shot about 10 minutes. We will be back!!
207-756-9026 randy. Rents apartments also. Said everything good and would mail deposit . This has not happened! Will not even return phone calls! Since November! Paid maid to make sure exceptionally clean! Don’t give him money! Should have known was shady. Wants money orders!
Loved the seashore theme of the room and the bright colorful quilt on the bed. Basic room was clean and set up in a way as to maximize space and promote relaxation. Location provided convenient access to main travel routes through town and was located within moderate walking distance to the waterfront - all of which worked well for us. Room had a mild smoking odor and needs a ceiling repair in the bathroom. Some traffic noise was also discernible. Our host was congenial, helpful and responsive. Overall, the room met our need for a basic, convenient, and clean place to stay, and was relatively affordable for the locale and time of year.