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El Dorado Spa Resorts By Karisma

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El Dorado Spa Resorts By Karisma
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3,106 Reviews from our TripAdvisor Community

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There are newer reviews for El Dorado Spa Resorts By Karisma
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Showing 2,905: English reviews
Bolton, United Kingdom
Reviewed 26 September 2015 via mobile

Arrived 4 Sept this was our 2nd visit to EDM. Was hoping to have the same room as last time which was the royal suite right on the beach but we got a 3rd floor room in block 6 . Room was lovely but not so keen on all the stairs as I do have a problem with my hip....

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Helpful?
1Thank Lynette B
KarismaHotelsResorts, General Manager at El Dorado Spa Resorts By Karisma, responded to this review

Dear Lynette B, I am very sorry to hear your second visit to El Dorado Maroma fell below expectations. Although the fall was an accident, I am concerned to read even before that happened you were a little disappointed already, I would truly appreciate if you wanted to share more feedback directly with me at gm@eldoradomaroma.com I apologize once again...

Reviewed 23 September 2015 via mobile

We have visited this resort 8 times and held our daughters wedding there recently. Have been to many other resorts, and this is the best for service, serenity, beauty, food & drink, and amenities. It's small, friendly & very comfortable. The staff is wonderful. Jonas has become a member of our Maroma family! We love it here!

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Helpful?
Thank Debra J
KarismaHotelsResorts, General Manager at El Dorado Spa Resorts By Karisma, responded to this review

Dear Debra J, We are truly thankful for your ongoing loyalty to El Dorado Maroma and for trusting us to host such a special occasion, we are thrilled we were able to deliver an unforgettable experience. The Maroma family has nothing but best wishes for the newly married couple. Looking forward to the ninth visit! Kind regards, Alejandro Lopez General...

atlanta
Reviewed 23 September 2015

Once again enjoyed a wonderful vacation at El Dorado Maroma - can't say enough about the wonderful staff - from Ruben and Armando who can make the best beach beds to the beach staff - Diego, Pedro Luis, Rene, Karen, Renee, Dora - my glass was never empty. The new restaurants are great and the Captain at the new restaurants...

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Helpful?
1Thank gregshree
KarismaHotelsResorts, General Manager at El Dorado Spa Resorts By Karisma, responded to this review

Dear gregshree, Thank you for taking the time to recognize so many members of the staff, not such bad spelling actually. It is always wonderful reading so many names, they all do a great work and add so much to the El Dorado Maroma experience. We hope you keep taking advantage of your Exotic membership again shortly. Kind regards, Alejandro...

Llanelli, United Kingdom
Reviewed 21 September 2015

My wife and I have recently returned from this hotel where we celebrated our Golden Wedding. It was our first visit to Mexico and we chose this hotel from a Thomson brochure.. Lo and behold we hit the jackpot. The room with a Sea view was fantastic and we were treated likeKings and Queens from the minute of our arrival.Everything...

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5Thank Maldwyn T
KarismaHotelsResorts, General Manager at El Dorado Spa Resorts By Karisma, responded to this review

Dear Maldwyn T, We hope we have the pleasure to welcome you back. I am glad we were chosen among so many spectacular resorts in the area and were able to offer an excellent Golden Wedding celebration. Thank you for taking the time to leave such a wonderful review and comments about the grounds, the food, but especially, the service....

Forney, Texas
Reviewed 21 September 2015

This was our fifth time to go to ED Maroma. It was our 12th time to go to an ED resort in Mexico. Always a great vacation but Maroma has become our favorite. We book it about January for the following September and then we day dream about going the rest of the year. We are exotic members and it...

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6Thank stevebR5101VO
KarismaHotelsResorts, General Manager at El Dorado Spa Resorts By Karisma, responded to this review

Dear stevebR5101VO, Thank you for this very great review! What better way to recommend us than with a fifth visit. We truly value your ongoing preference to El Dorado resorts and to Exotic travelers. We look forward to spoiling you and your wife in your next visit and the many more to come. Kind regards, Alejandro Lopez General Manager

Birmingham, United Kingdom
Reviewed 20 September 2015

This is our second trip to Karisma hotel after a fantastic holiday at the Azul Beach two years ago, and we found the Eldorado Maroma to be an exceptional hotel. We have tried five star hotels in the Caribbean and Europe over the years, and nothing compares to the level of service from which all the staff give at the...

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2Thank Jane d
Maryville, Illinois
Reviewed 19 September 2015

From arrival until we departed the service at the resort was on a par with the best we have ever experienced. The concierge service, with Luis and Adrianna was amazing. They helped set up dinner reservations, excursions, spa services, anything we wanted. We stayed in room 206, with a walk out to the small pool. The rooms are very nice,...

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4Thank charles c
Danvers, Massachusetts
Reviewed 18 September 2015

Now that I have your attention, no you cannot vacation nude at El Dorado Maroma (except in your room). If you want to be adventurous and do that, go to another Karisma resort, Hidden Beach, also in Mexico. It's a blast! Now back to El Dorado Maroma. We are Exotic Presidential members, so our experience includes free private transportation to...

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15Thank jtully49
Nashville, Tennessee
Reviewed 18 September 2015

Everything about this place was amazing. We went in September 2015 for our honeymoon and were so happy and impressed, it wasn't crowded. The service, from front desk staff, room service, waiters at the restaurants, bartenders, entertainment staff were awesome! Literally everyone was on point with the service. It was obvious the hotel makes an effort to provide outstanding service,...

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3Thank Stephanie F
Seattle, Washington
Reviewed 16 September 2015

I recently stayed at El Dorado Maroma for a close friend's wedding; there was a pretty big group of us staying at the resort, around 30-40 adults in all and it was truly awesome. The food and the service was excellent and 24 hour room service and a mini fridge with beer, water and soda was always available, which was...

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6Thank Emily H

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Located on one of Travel Channels Top Ten Beaches in the World, El Dorado Maroma is an upscale, exclusive Caribbean resort for romantic couples and active vacationers alike. Intimate and beachfront. Rustic and luxurious at the same time. the hotel provides outstanding services and gourmet cuisine. Receive personalized butler and concierge service, arrive with style with a champagne check in. It is rustic, because it is not pretentious and was built using traditional materials and with the philosophy of embracing the bounty of the nature and the local environment. It lies directly on the beach of Maroma, considered to be one of the best beaches in the world by independent reviewers, including the Discovery Channel. ... more   less 

Additional Information about El Dorado Spa Resorts By Karisma

Address: Carretera Cancun-Tulum Km 55.3 | Maroma beach, Playa Maroma, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Maroma
Price Range: €365 - €1,547 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Spa Resorts By Karisma 4.5*
Number of rooms: 99
Reservation Options:
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Also Known As:
El Dorado Maroma, a Beachfront Resort, By Karisma Hotel Playa Del Carmen
El Dorado Maroma Hotel
El Dorado Maroma Resort
Hotel Style:
#2 Family Hotel in Playa Maroma
#3 Spa Hotel in Playa Maroma
#3 Romantic Hotel in Playa Maroma
#3 Top resorts Hotel in Playa Maroma
#3 On the Beach Hotel in Playa Maroma
#3 Luxury Hotel in Playa Maroma
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Questions & Answers

Here's what travellers have asked, with answers from El Dorado Spa Resorts By Karisma staff and other travellers.
436 questions
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Lynn
6 months ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed in room 1617 and it was a nice view! We had the sunrise and friends staying in 1606 had the sunset.”
 of 5 bubbles juno1117, 22 Feb 2017 | Read review
“Stayed in Bldg 11 ... first floor ... 5 minute walk to everything ... quite location”
 of 5 bubbles 48stevenw, 19 Feb 2017 | Read review
“Call and ask for Beach Access beach view”
 of 5 bubbles Drbing, 18 Feb 2017 | Read review
“Our view was obscured by the palm trees. Though the close location to the beach and the ability to hear the ocean worked!”
 of 5 bubbles kkf, 18 Feb 2017 | Read review
“4th floor jacuzzi pool suited or a villa”
 of 5 bubbles rslil, 18 Feb 2017 | Read review
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