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El Dorado Maroma, by Karisma

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El Dorado Maroma, by Karisma
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3,230 Reviews from our TripAdvisor Community

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There are newer reviews for El Dorado Maroma, by Karisma
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Showing 3,022: English reviews
Bucks County
Reviewed 20 January 2016

My husband and I had a great vacation at Maroma. A wonderful boutique style resort. The lush tropical landscaping is meticulously maintained. The staff is extremely attentive and the planned activities are fun. Alex, Alexia, Marco Camacho, Chris and DJ made sure of this. The food is excellent. Since the resort is smaller it was great to have short walks...

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Helpful?
2Thank designdiva55
KarismaHotelsResorts, General Manager at El Dorado Maroma, by Karisma, responded to this review

Dear designdiva55, Thank you for sharing your great experience at El Dorado Maroma. We are highly appreciative of the kind words you are leaving for the entretainmnet team. We look forward to welcoming you back. Sincerely, Alejandro López General Manager

Pierre, South Dakota
Reviewed 19 January 2016 via mobile

We loved this resort. Very relaxing, not too busy. Plenty of cabanas. Great bars and restaurants. Great food. If you're not a member, they do not fully stock your minibar. They also charge you for all wines except house wine. There are pay for activities on site including jet skiing and parasailing.

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2Thank FamilytravelerSd
KarismaHotelsResorts, General Manager at El Dorado Maroma, by Karisma, responded to this review

Dear FamilytravelerSd, Thank you for taking the time to write your relaxing experience with us and your comments help us to improve. We look forward to welcoming you back. Sincerely, Alejandro López General Manager

Reviewed 19 January 2016

This was our 3rd visit there and I can truly say that this still our home away from home ! We were there from january 8th until the 18th. We celebrated our 10th year wedding anniversary ! And the staff went above and beyond to make our stay a perfect one ! I want to personally thank and say, how...

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Helpful?
1Thank Jean-Pierre B
KarismaHotelsResorts, General Manager at El Dorado Maroma, by Karisma, responded to this review

Dear Jean-Pierre B, Thank you for this wonderful review and for taking the time to recognize so many members of the staff, they all do an excellent work and add so much to the El Dorado Maroma experience. We hope to have the pleasure to welcome you back for your next anniversary! Kind regards, Alejandro López General Manager

Saint Louis, Missouri
Reviewed 18 January 2016

This was our first trip to the Riviera Maya.A friend recommended Maroma and I must say-wow, so glad we went. Outstanding time. Rooms-excellent and large. Staff-I can not say enough about nice they were.Always trying to please us. Friends made at every point in the hotel especially at the pool and the beach with-Alex,Alexia,Marco,Camacho, Chris, DJ etc Know I am...

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Helpful?
Thank Bob K
KarismaHotelsResorts, General Manager at El Dorado Maroma, by Karisma, responded to this review

Dear Bob K, Thank you for sharing your excellent experience at El Dorado Maroma. We appreciated the kind words you are leaving for the team. We look forward to welcoming you back. Sincerely, Alejandro López General Manager

wisconsin
Reviewed 16 January 2016

We were met at the door by our old friend Gabriel, who greets us with open arms and offers to help in any way possible. Check in was smooth and enjoyable, with a cold glass of sparkling wine and a cool hand towel. Introduced to our butler Ivan (who we knew from last year at Generations)so nice to see a...

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Helpful?
2Thank riskyrick
KarismaHotelsResorts, General Manager at El Dorado Maroma, by Karisma, responded to this review

Dear riskyrick, Thank you for this wonderful review and your loyalty to El Dorado Maroma. It is an absolute pleasure to have returning guests like yourself. We are pleased to read you enjoyed your stay and the staff did a great job. Once again, thank you for such a complete review and we look forward to your next visit. Sincerely,...

Yardley, Pennsylvania
Reviewed 16 January 2016

We had a nice experience at this resort. The staff was extremely friendly, professional and couldn't do enough for us. Restaurants were also excellent. However, there were a few negatives. 1. This resort advertises top shelf alcoholic beverages. And while that is true, the enjoyment is diminished due to the fact that they water down the bottles prior to actually...

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Helpful?
3Thank Alan G
KarismaHotelsResorts, General Manager at El Dorado Maroma, by Karisma, responded to this review

Dear Alan G, Thank you for taking the time to share this great review of your latest visit. It certainly is of my concern about beverages and that you were not able to fully enjoy your stay because of strong sales pitch. We will definitely work on that. I would like to address all of the issues encountered I thank...

Kingstown, St. Vincent
Reviewed 15 January 2016

One can really run out of superlatives when attempting to describe this resort. I cannot find words that would do it justice. This was my 16th trip to Mexico, and with well over 37 all inclusives under my belt, this one stands alone. We had a swimout room in villa #6 and it was perfect. Huge room with comfy king...

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Helpful?
2Thank Ivona B
KarismaHotelsResorts, General Manager at El Dorado Maroma, by Karisma, responded to this review

Dear Ivona B, Thank you for sharing your experience at El Dorado Maroma. We are highly appreciative of the kind words you are leaving for us and it is truly our pleasure to read you had an excellent time with us. We appreciate all your comments and we will keep working to exceed your expectatives even more next time. Kind...

Philadelphia, Pennsylvania
Reviewed 15 January 2016

We took our honeymoon trip to El Dorado Moroma, and it was a perfect and relaxing getaway with an amazing beach, excellent service, and delicious food. It was a small and romantic resort, great for a honeymoon.

Review collected in partnership with this hotel
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1Thank Maura K
KarismaHotelsResorts, General Manager at El Dorado Maroma, by Karisma, responded to this review

Dear Maura K, Thank you for choosing El Dorado Maroma to host such a special occasion, we are delighted to read we were able to make a relaxing getaway. We wish you both the best and look forward to welcoming you for many anniversaries to come. Sincerely, Alejandro López General Manager

Maryville, Illinois
Reviewed 15 January 2016

Hotel is awesome. Staff is great. Beach is good for Mexico. Swim ups are great. Drinks top notch. Entertainment is average. Smaller resort, individual attention is wonderful. Would recommend this resort. Traveled everywhere, this is in our top three resorts.

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Helpful?
2Thank David R
KarismaHotelsResorts, General Manager at El Dorado Maroma, by Karisma, responded to this review

Dear David R, Thank you for sharing your excellent experience at El Dorado Maroma. We are highly appreciative of the kind words you are leaving and it is truly our pleasure to read you enjoy your vacation. We look forward to welcoming you back. Best of regards, Alejandro Lopez General Manager

Toronto
Reviewed 14 January 2016

We some dismay, we were bumped yesterday to th El Dorado Maroma from the seaside suites. Our rooms at the El Dorado Seaside Suites were infinity pool nearly 600 sq ft rooms. As the organizer of a group consisting of a total of 15 people, I have been trying to reach management the past two days to urgently ask them...

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2Thank experiencedtraveller
KarismaHotelsResorts, General Manager at El Dorado Maroma, by Karisma, responded to this review

Dear experiencedtraveller Thank you for your comments due to your stay with us. We are sorry for they inconvenience mentioned in your review. Please do not hesitate to contact the customer services at customercare@karismamexico.com if you have outstanding issues so that we can continue our communication with you directly. Best regards, Alejandro López General Manager gm@eldoradomaroma.com El Dorado Maroma by...

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Located on one of Travel Channels Top Ten Beaches in the World, El Dorado Maroma is an upscale, exclusive Caribbean resort for romantic couples and active vacationers alike. Intimate and beachfront. Rustic and luxurious at the same time. the hotel provides outstanding services and gourmet cuisine. Receive personalized butler and concierge service, arrive with style with a champagne check in. It is rustic, because it is not pretentious and was built using traditional materials and with the philosophy of embracing the bounty of the nature and the local environment. It lies directly on the beach of Maroma, considered to be one of the best beaches in the world by independent reviewers, including the Discovery Channel. ... more   less 

Additional Information about El Dorado Maroma, by Karisma

Address: Carretera Federal Cancun-Tulum Km 55.3, Playa Maroma, Playa del Carmen 77710, Mexico (Formerly El Dorado Spa Resorts, by Karisma)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Maroma
Price Range: €294 - €1,015 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Maroma, by Karisma 4.5*
Number of rooms: 99
Reservation Options:
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Also Known As:
El Dorado Maroma, a Beachfront Resort, By Karisma Hotel Playa Del Carmen
El Dorado Maroma Hotel
El Dorado Maroma Resort
Hotel Style:
#2 Family Hotel in Playa Maroma
#3 Luxury Hotel in Playa Maroma
#3 Spa Hotel in Playa Maroma
#3 Romantic Hotel in Playa Maroma
#3 On the Beach Hotel in Playa Maroma
#3 Top resorts Hotel in Playa Maroma
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Questions & Answers

Here's what travellers have asked, with answers from El Dorado Maroma, by Karisma staff and other travellers.
486 questions
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Lynn
7 months ago

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Questions? Get answers from El Dorado Maroma, by Karisma staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 207 is on the ground level which allows immediate access to the pool/beach area.”
 of 5 bubbles evie711, 26 Mar 2017 | Read review
“Call the resort many times to ensure you get the room you want. Record dates and person you speak with. Would not pay for a presidential suite. They are no better than the regular rooms. The new huts built over the ocean are over rated. Terrible smell around them and over priced. Swim-ups are great. ”
 of 5 bubbles Ksunny, 26 Mar 2017 | Read review
“No bad room.”
 of 5 bubbles agavelover, 26 Mar 2017 | Read review
“The swimup we had was in building 12 which is a very quiet spot, although, it does not have its own swimup bar. There was a waitress always available to get what you wanted, plus we had a bar in the room. The swimups by the main pool are nice and we found a few secluded buildings in the back that looked interesting as well. We did take a look at the over the water rooms but for the price don't think they are worth it. Not many people staying in them while we were there.”
 of 5 bubbles worf52, 26 Mar 2017 | Read review
“Ask for a top floor, the views are amazing.”
 of 5 bubbles G1567HDnickt, 26 Mar 2017 | Read review
5 of 5