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El Dorado Maroma, by Karisma

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El Dorado Maroma, by Karisma
El Dorado Maroma, by Karisma
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3,371 Reviews from our TripAdvisor Community

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Showing 3,154: English reviews
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eugene, United States
Reviewed yesterday NEW

We will go back again, great value and excellent accommodations. Everyone was friendly and very concerned about our needs. There are 5, or 6 restaurants on site, and the food was always excellent. Great presentation and taste. We enjoyed the four different pools on the property. The beach is rated in the top four in the world. Truly white sands...

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Thank Randy L
Denver
Reviewed yesterday NEW

I've already described the resort. Now for the personnel and restaurants. You can't beat the members dinners, fantastic food and entertainment. The very best restaurant is the Asian restaurant. The food is fantastic. The Chef Angel is superb, The hostess Allison welcomes you with a friendly smile and the waiters Seigio and Jose take excellent care of you. Papitas restaurant...

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Thank gcweide
Cozumel
Reviewed yesterday NEW

We went to this hotel to have our final vacation as a couple as we are becomming parents! The hotel is nice and although big it has a sense of small which really is great because the service is personalized. The food is AWESOME! it isn't like all other all inclusive where they give you a whole bunch of food...

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1Thank rafaeln622
Rochester, New York
Reviewed yesterday NEW

By far the best vacation we've ever had. El Dorado Maroma is beautiful, the staff is friendly, the food is delicious, and the beach is perfect. We never had a hard time getting a cabana or a beach chair, you don't need reservations for dinner and we never had to wait. Our room (a junior suite), although on the smaller...

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Thank lvl24
Torrington, Connecticut
Reviewed 2 days ago NEWvia mobile

I had the best time at this resort! So beautiful and the food and staff are exemplary. I especially want to give a shout out to Alex, Jesus, Aislin, Omar, DJ Chris and Gabriel who supplied us with so many activities. Our personal butler, Edgar, was forever attentive and knew before we did what we wanted! Thank you for the...

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Thank stanowskip
KarismaHotelsResorts, Gerente at El Dorado Maroma, by Karisma, responded to this review

Hola dear stanowskip, It is our pleasure that you enjoyed your most recent stay with us. Thank you for showing you appreciation to the service provided by our team. We feel proud that we have exceeded your expectations. Looking forward to welcoming you back soon, Joslin Fuentes Díaz General Manager El Dorado Maroma, by Karisma

Ipswich, United Kingdom
Reviewed 2 days ago NEWvia mobile

We visited El Dorado Maroma for 15 nights at the end of March/beginning of April as a group of four and this was our second visit. The Hotel is beautiful, set among well cared for tropical gardens. The beach is lovely too, soft white powdery sand. We loved to walk along the beach most mornings walking past Marina Maroma and...

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3Thank Mandy S
KarismaHotelsResorts, Gerente at El Dorado Maroma, by Karisma, responded to this review

Hola dear Mandy S, We are thrilled that you had an excellent time at EDM and thank you for taking the time to write your review. We deeply thank you as well for the compliments to our team attentiveness. Please be assured, we will send them your lovely comments since that is our best reward. We would be glad to...

Holyhead, United Kingdom
Reviewed 3 days ago NEW

Had a marvellous and relaxing break at the El dorado Maroma. The weather was perfect and the beach was amazing even if there were problems with seaweed! The staff did their utmost to clear this everyday. All the staff are so pleasent and courteous and this really makes such a difference to the holiday experience.Thank you everyone!

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2Thank Angleseyfoodie
KarismaHotelsResorts, Gerente at El Dorado Maroma, by Karisma, responded to this review

Hola dear Angleseyfoodie, First and foremost, thank you for choosing us. We are delighted to know that you enjoyed your stay. We cannot thank you enough for the kind words about us in your review. All our team will be truly happy to know about your kind comments. It would be great to welcome you back, Joslin Fuentes Díaz General...

Reviewed 3 days ago NEWvia mobile

Had the best vacation. Enjoyed the resort and all those we met at the resort. We stayed in the Palafitos which was absolutely beautiful. The room, staff and restaurant was amazing. We can't say enough about Alan and Ivan who took great care of us. Daisy always made sure we were perfectly relaxed on the beach and Agustin made sure...

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Thank Melanie W
KarismaHotelsResorts, Gerente at El Dorado Maroma, by Karisma, responded to this review

Hola dear Melanie W, We are so glad that you enjoyed your holiday at Palafitos. We cannot thank you enough for choosing us to spend your vacation at our resort. We will extend your compliments to our team. We are grateful for your compliments to our services. Hope to see you soon, Joslin Fuentes Díaz General Manager El Dorado Maroma,...

Los Angeles, California
Reviewed 3 days ago NEW

My wife and I booked this resort through Costco Travel. We had never done an all-inclusive resort stay before so we decided to try it out. We were definitely happy with our choice. The beach sand is awesome. We felt the sand in Playa del Carmen and were not impressed after feeling the sand at El Dorado Maroma. The customer...

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2Thank fujiiface
KarismaHotelsResorts, Gerente at El Dorado Maroma, by Karisma, responded to this review

Hola dear fujiiface, We appreciate your nice review form your recent vacation at EDM. Our team works diligently to provide an exceptional service and the experience of your life. We are absolutely thrilled to hear we were able to exceed your expectations. Be assured that your suggestions are important too. We would be pleasure to host you again, Joslin Fuentes...

Reviewed 3 days ago NEWvia mobile

My wife and I just returned from a week at this resort and our first trip to Mexico and an all inclusive turned out to be better than expected. There are 6 restaurants and we ate at all of them. The quality of food was mostly very good and the friendly/polite service made the dining experience enjoyable. The bars and...

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1Thank tocalani
KarismaHotelsResorts, Gerente at El Dorado Maroma, by Karisma, responded to this review

Hola dear tocalani, Thank you very much for taking the time to write this lovely review. We feel proud you enjoyed your time here and our team made you feel pleased. We will let them know your words of appreciation. It was a true an honor to host you. We cannot wait to welcome you back, Joslin Fuentes Díaz General...

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Located on one of Travel Channels Top Ten Beaches in the World, El Dorado Maroma is an upscale, exclusive Caribbean resort for romantic couples and active vacationers alike. Intimate and beachfront. Rustic and luxurious at the same time. the hotel provides outstanding services and gourmet cuisine. Receive personalized butler and concierge service, arrive with style with a champagne check in. It is rustic, because it is not pretentious and was built using traditional materials and with the philosophy of embracing the bounty of the nature and the local environment. It lies directly on the beach of Maroma, considered to be one of the best beaches in the world by independent reviewers, including the Discovery Channel. ... more   less 

Additional Information about El Dorado Maroma, by Karisma

Address: Carretera Federal Cancun-Tulum Km 55.3, Playa Maroma, Playa del Carmen 77710, Mexico (Formerly El Dorado Spa Resorts, by Karisma)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Maroma
Price Range: €369 - €1,398 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Maroma, by Karisma 4.5*
Number of rooms: 99
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Expedia, HotelsClick, Hotwire, TripOnline SA, Hotels.com, Travelocity, Orbitz, Cancelon, Evoline ltd, HotelsforEveryone, HotelQuickly and Priceline so you can book your El Dorado Maroma, by Karisma reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
El Dorado Maroma, a Beachfront Resort, By Karisma Hotel Playa Del Carmen
El Dorado Maroma Hotel
El Dorado Maroma Resort
Hotel Style:
#2 Family Hotel in Playa Maroma
#3 Romantic Hotel in Playa Maroma
#3 Top resorts Hotel in Playa Maroma
#3 On the Beach Hotel in Playa Maroma
#3 Green Hotel in Playa Maroma
#3 Spa Hotel in Playa Maroma
#3 Luxury Hotel in Playa Maroma
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Questions & Answers

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509 questions
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Lynn
8 months ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The staff was very accommodating, and they did special turn down service each night.”
765randyl, 24 Apr 2017 | Read review
“The rooms are beautiful, spacious and are very clean. You can't go anywhere and find a better resort.”
gcweide, 24 Apr 2017 | Read review
“Be sure to check in with your concierge early, you can pick the type of pillows you want for your bed! ”
lvl24, 24 Apr 2017 | Read review
“MIni bar is included in all-inclusive so enjoy it because it gets stocked every day.”
fujiiface, 22 Apr 2017 | Read review
“Rooms in the newer blocks ( only 4 floors high) have a lift and lovely views”
susangS9056VZ, 21 Apr 2017 | Read review
5 of 5