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El Dorado Maroma, a Beachfront Resort, by Karisma

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El Dorado Maroma, a Beachfront Resort, by Karisma
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2,867 Reviews from our TripAdvisor Community

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Showing 2,675: English reviews
Mystic, CT
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed yesterday NEW

I'm not sure I stayed in the same resort all the other reviewers are talking about. The resort was lovely, with beautiful grounds, very well kept up. The beach was pure white sand, but the water was cloudy at times, and quite shallow. I guess I'm spoiled by Caribbean waters. The staff was superb, always friendly and willing to go... More 

Helpful?
Thank Mstvl
Chattanooga, Tennessee
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 days ago NEW via mobile

We are members and have stayed at many Karisma resorts. Earlier this year we decided to take a trip to Mexico and stay @ El Dorado Maroma in a Presidential suite for our 7th anniversary. We were very disappointed as we had booked our trip months in advance and were never told that there was heavy construction going on @... More 

Helpful?
1 Thank Anaejah1
KarismaHotelsResorts, General Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Dear Anaejah1, We appreciate you taking the time to write a review and providing your feedback following your recent stay. While we were glad to know you are a constant guest to our chain, we are sorry for your disappointments regarding the inconsistences you found during your stay with us, please know that we are truly very sorry for those... More 

Leeds, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 3 days ago NEW

In the words of the great Jim Bowen this Hotel and especially the Staff were Super, Smashing, Great or as the Mexicans say Execellente ! If you are toying with going to a different resort read on to find out what you could have won. We booked an infinity pool Jacuzzi suite and were given room 412, the room was... More 

Helpful?
Thank Simon W
KarismaHotelsResorts, Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Hola dear Simon W, Thank you very much for taking the time to write this detailed and lovely review. It is very important for us to have your valuable opinion. We are sure your description of our site's atmosphere will be a great help for future travelers when choosing their next destination. We are very glad you enjoyed with us... More 

Scottsdale, Arizona
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 days ago NEW

This is a fantastic resort. Service is great (honestly best service in Gulf/Caribbean area), food is delicious, drinks are awesome, beach is beautiful, rooms clean and comfortable. This was our second trip there and it was as good as the first. Go now before it gets too big. My only concern is the growth, its starting to lose the small... More 

Helpful?
Thank jdc654321
KarismaHotelsResorts, Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Hola dear jdc654321, Thank You very much for taking the time to write this kind review, it is very important for us and we take it in consideration at El Dorado Maroma. We feel really happy to read that you enjoyed your 2nd stay and availed yourself of the many things the hotel has to offer, please be assured we... More 

Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 4 days ago NEW via mobile

This was our second trip to this resort and our 7th to an El Dorado resort (usually stay at Royale or Casitas). We absolutely love these resorts because the food is outstanding (truly gourmet and always plated beautifully), the staff is amazing and everything is so clean and great smelling (aromatherapy everywhere)!! They have great attention to every detail. This... More 

Helpful?
Thank sschwa2
KarismaHotelsResorts, Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Hola dear schwa2, Thank you for your wonderful comments about your recent stay here at El Dorado Maroma. We are happy to know that you enjoyed our natural environment, the food at our restaurants and the service provided by our people. We are very much looking forwards to your next visit! Joslin Fuentes Díaz General Manager El Dorado Maroma, by... More 

Lebanon, Ohio
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 5 days ago NEW

Each time we arrive at EDM we are greeted with smiles and waves and maybe a hug from the staff. It's amazing how many of the staff actually remember our names/faces and this fact alone makes it feel like we are truly "going home," something many of the staff say. For me there are three levels of staff that should... More 

Helpful?
1 Thank daniellescrase
KarismaHotelsResorts, Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Hola dear daniellescrase, Thank you for your detailed feedback, I thoroughly enjoyed reading your experiences. It is our true pleasure that you had a memorable stay with us, enjoyed the comfort of our resort and that you like to keep coming bakc, feeling at home. We surely recognize our team's effort, we will aslo let them know your lovely comments... More 

Helmond, The Netherlands
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 5 days ago NEW via mobile

Best animation team ever thanks alex omar giselle angel beach is beautiful beachbutlers manuel elier and armando doing a great job every day and Dora from 24 bar is the best palafitos are nice but we love Mi hotelhito more been herr for 18 days and already booked for next year

Helpful?
Thank Marie_Jos_v_13
KarismaHotelsResorts, Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Hola dear Marie_Jos_v_13, Thank You very much for taking the time to write this review. It is very important for us at El Dorado Maroma to have your valuable opinion. Our colleagues are great ambassadors of El Dorado Maroma Culture of Service. Giselle, Angel and Alex will be very happy to have turned your vacation into a beautiful memory. It... More 

Golden, Colorado
Level Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 5 days ago NEW

We are Exotic Emerald Members and stayed first in the beachfront villas. Unfortunately a storm had come in several days prior to our stay and seaweed was everywhere in front of your villa. Due to the wonderful staff at Maroma we were moved to the bungalows. We were somewhat disappointed with the size of these bungalows after staying in the... More 

Helpful?
Thank CHERYL9853
KarismaHotelsResorts, Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Hola dear CHERYL9853, Thank you very much for taking the time to share your feedback us and with other travelers on Tripadvisor. We are glad to hear that you had a great stay and we look forward to welcoming you back. We look forward to your next visit. Joslin Fuentes Díaz General Manager El Dorado Maroma, by Karisma More 

1 review
Reviewed 5 days ago NEW

mostly older guests but the employees made sure that when the sun was up, we were never bored, between Alex dressing up for cooking classes, angel down to play ping pong day or night and Giselle with the pool volleyball and the shows every afternoon. When the sun went down DJ Chris played anything we wanted all night long. Not... More 

Helpful?
Thank Jaremy M
KarismaHotelsResorts, Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Hola dear Jaremy M, Thank you very much for taking the time to write this detailed and beautiful review and for recommending us. It is very important for us at El Dorado Maroma to have your valuable opinion. We hope it's not too long before you decide to visit us again! Don't hesitate to contact us to plan your next... More 

Clinton Township, Michigan
1 review
Reviewed 5 days ago NEW via mobile

We just arrived home from our vacation to El Dorado Maroma and we are already dying to return! One week was not long enough, our eyes literally welled with tears as we were leaving. The staff is not just staff, they became family. We visited El Dorado Maroma as a group of 11. The resort is smaller and intimate, set... More 

Helpful?
Thank gabby329
KarismaHotelsResorts, Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

hola dear gabby329, We appreciate your kind review form your recent vacation at EDM. Our team works diligently to provide an exceptional service and we are absolutely thrilled to hear we were able to exceed your expectations! We hope to have the pleasure to be the hosts of your stay in a near future. Please don't hesitate to contact us... More 

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting
  • Breakfast Available
  • Banquet Room
Official Description (provided by the hotel)
Located on one of Travel Channels Top Ten Beaches in the World, El Dorado Maroma is an upscale, exclusive Caribbean resort for romantic couples and active vacationers alike. Intimate and beachfront. Rustic and luxurious at the same time. the hotel provides outstanding services and gourmet cuisine. Receive personalized butler and concierge service, arrive with style with a champagne check in. It is rustic, because it is not pretentious and was built using traditional materials and with the philosophy of embracing the bounty of the nature and the local environment. It lies directly on the beach of Maroma, considered to be one of the best beaches in the world by independent reviewers, including the Discovery Channel. ... more   less 

Additional Information about El Dorado Maroma, a Beachfront Resort, by Karisma

Address: Carretera Cancun-Tulum Km 55.3 | Maroma beach, Playa Maroma, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Maroma
Price Range: €391 - €1,021 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Maroma, a Beachfront Resort, by Karisma 4.5*
Number of rooms: 99
Reservation Options:
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Also Known As:
El Dorado Maroma, a Beachfront Resort, By Karisma Hotel Playa Del Carmen
El Dorado Maroma Hotel
El Dorado Maroma Resort
Hotel Style:
#2 Family Hotel in Playa Maroma
#3 Luxury Hotel in Playa Maroma
#3 Top resorts Hotel in Playa Maroma
#3 On the Beach Hotel in Playa Maroma
#3 Romantic Hotel in Playa Maroma
#3 Spa Hotel in Playa Maroma
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Questions & Answers

Here's what travellers have asked, with answers from El Dorado Maroma, a Beachfront Resort, by Karisma staff and other travellers.
369 questions
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Lynn
3 months ago

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Questions? Get answers from El Dorado Maroma, a Beachfront Resort, by Karisma staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“infinity pool jacuzzi rooms on the first have a great view of the beach through the trees and not too many steps to climb”
 of 5 bubbles H5648YAsimonw, 29 Nov 2016 | Read review
“top floor has best views”
 of 5 bubbles jdc654321, 29 Nov 2016 | Read review
“mi hotelito is quaint and centrally located; while the hi-rises are modern and on the outskirts”
 of 5 bubbles daniellescrase, 27 Nov 2016 | Read review
“Swim up rooms are great.”
 of 5 bubbles CHERYL9853, 27 Nov 2016 | Read review
“All rooms are great but if you are a member you get to pick yout category”
 of 5 bubbles wandabaker1, 26 Nov 2016 | Read review
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