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El Dorado Maroma, a Beachfront Resort, by Karisma

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El Dorado Maroma, a Beachfront Resort, by Karisma
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2,875 Reviews from our TripAdvisor Community

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Showing 2,682: English reviews
1 review
Reviewed yesterday NEW via mobile

We were very lucky to stay in a very nice Villa and everything was great from beginning to end, from the food to the margaritas and the service. Special thanks to Jonas Jorge, Fernanda, the chef Abemelc, housekeeping, Ramon security and the minibar Ricardo thank you For a special trip. We will be back. Ronda and Kelly

Helpful?
Thank J Kelly G
Mansfield, Texas
Level Contributor
65 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 2 days ago NEW

Never have I felt so cared about and cared for during a holiday as I have at El Dorado Maroma. The staff here is incredible! They enjoy their jobs and they love the visitors they serve. Tonight we're saying our good-byes as we're leaving tomorrow, and some of the staff...and us...have had to fight back tears. The staff here could... More 

Helpful?
Thank Sheri M
San Antonio, Texas
1 review
Reviewed 2 days ago NEW

Best place --romantic and fun to be there. Great beach. The front desk made us feel at home from the moment we arrived. The room was large and had an infinity pool. The room was very comfortable. Overall, this was one of the best vacations we have ever had!!

Review collected in partnership with this hotel

Helpful?
Thank Anne D
2 reviews
Reviewed 2 days ago NEW via mobile

From the moment we arrived, we felt the warmth of the staff. The next day at breakfast, Eroin welcomed our requests with a smile. On the beach we were pampered by Diego who kept the refreshments coming. Alex, Angel and Giselle kept us entertained with beach volleyball and dance lessons! "Scualo" our life guard was excellent with an old injury... More 

Helpful?
Thank Mike A
Maryland
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 3 days ago NEW

My wife and I traveled here for 5 days to celebrate our 10th anniversary 11/28-12/2/16. The transfer from the airport set up by the resort was smooth. Upon arrival, we were greeted with champagne. Check-in with Manuel was easy. We had chosen an infinity pool suite (after much deliberation). Although the room (811) was nice, the view left much to... More 

Helpful?
Thank weekapaug
KarismaHotelsResorts, Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Hola dear weekapaug, Wow! Thank you for such a kind feedback from your recent visit to Palafitos at El Dorado Maroma! We are delighted to know you enjoyed our facilities, room accommodations, our team helpfulness, breakfast variety and breath-taking beach! We hope you consider visiting us again in a near future! We'll be happy to help you with all the... More 

Columbus, OH
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 3 days ago NEW

Finally doing a VERY long overdue review of Maroma from our July trip earlier this year. It was our first visit as Exotic members (Sapphire) and our first trip to this resort and it was amazing! We aren’t very high maintenance types and weren’t sure we needed or would appreciate the “butler” services. Boy, were we wrong! Carlos and Penny... More 

Helpful?
Thank haleakala
1 review
Reviewed 3 days ago NEW

The place was amazing! the staff is very friendly was a great experience overall. Our Kayak tour & the Yoga Class with Alberto was perfect, also the bar 24 with the great singers at night Terrific!! ofcourse I wanna say thankyou to Alex, Angel, Giselle, DJ Chris & the best person Omar Lagunas, he was very profetional and helpful all... More 

Helpful?
Thank stephanie F
KarismaHotelsResorts, Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Hola dear stephanie F, Thank you for your wonderful and detailed review, I thoroughly enjoyed reading your experiences. It is our true pleasure that you had a memorable stay with us and enjoyed the comfort of our resort. Thank you so much for recommending us. We are looking forward to hopefully welcoming you back in the future. Kind Regards, Joslin... More 

Mystic, CT
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 4 days ago NEW

I'm not sure I stayed in the same resort all the other reviewers are talking about. The resort was lovely, with beautiful grounds, very well kept up. The beach was pure white sand, but the water was cloudy at times, and quite shallow. I guess I'm spoiled by Caribbean waters. The staff was superb, always friendly and willing to go... More 

Helpful?
Thank Mstvl
KarismaHotelsResorts, General Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Dear Mstvl, On behalf of the entire management staff at El Dorado Maroma Hotel, we wish to pass on our sincerest apologies for what appears to have been a disappointing stay. Your comments have been discussed in great detail in order to identify where immediate improvements can be made. We take pride in offering the highest level of service and... More 

Chattanooga, Tennessee
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 days ago NEW via mobile

We are members and have stayed at many Karisma resorts. Earlier this year we decided to take a trip to Mexico and stay @ El Dorado Maroma in a Presidential suite for our 7th anniversary. We were very disappointed as we had booked our trip months in advance and were never told that there was heavy construction going on @... More 

Helpful?
2 Thank Anaejah1
KarismaHotelsResorts, General Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Dear Anaejah1, We appreciate you taking the time to write a review and providing your feedback following your recent stay. While we were glad to know you are a constant guest to our chain, we are sorry for your disappointments regarding the inconsistences you found during your stay with us, please know that we are truly very sorry for those... More 

Leeds, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 6 days ago NEW

In the words of the great Jim Bowen this Hotel and especially the Staff were Super, Smashing, Great or as the Mexicans say Execellente ! If you are toying with going to a different resort read on to find out what you could have won. We booked an infinity pool Jacuzzi suite and were given room 412, the room was... More 

Helpful?
Thank Simon W
KarismaHotelsResorts, Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Hola dear Simon W, Thank you very much for taking the time to write this detailed and lovely review. It is very important for us to have your valuable opinion. We are sure your description of our site's atmosphere will be a great help for future travelers when choosing their next destination. We are very glad you enjoyed with us... More 

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Located on one of Travel Channels Top Ten Beaches in the World, El Dorado Maroma is an upscale, exclusive Caribbean resort for romantic couples and active vacationers alike. Intimate and beachfront. Rustic and luxurious at the same time. the hotel provides outstanding services and gourmet cuisine. Receive personalized butler and concierge service, arrive with style with a champagne check in. It is rustic, because it is not pretentious and was built using traditional materials and with the philosophy of embracing the bounty of the nature and the local environment. It lies directly on the beach of Maroma, considered to be one of the best beaches in the world by independent reviewers, including the Discovery Channel. ... more   less 

Additional Information about El Dorado Maroma, a Beachfront Resort, by Karisma

Address: Carretera Cancun-Tulum Km 55.3 | Maroma beach, Playa Maroma, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Maroma
Price Range: €391 - €1,017 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Maroma, a Beachfront Resort, by Karisma 4.5*
Number of rooms: 99
Reservation Options:
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Also Known As:
El Dorado Maroma, a Beachfront Resort, By Karisma Hotel Playa Del Carmen
El Dorado Maroma Hotel
El Dorado Maroma Resort
Hotel Style:
#2 Family Hotel in Playa Maroma
#3 Luxury Hotel in Playa Maroma
#3 Top resorts Hotel in Playa Maroma
#3 Romantic Hotel in Playa Maroma
#3 On the Beach Hotel in Playa Maroma
#3 Spa Hotel in Playa Maroma
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Questions & Answers

Here's what travellers have asked, with answers from El Dorado Maroma, a Beachfront Resort, by Karisma staff and other travellers.
369 questions
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Lynn
3 months ago

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Questions? Get answers from El Dorado Maroma, a Beachfront Resort, by Karisma staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“One bedroom units with no view to large suites with swim spas to the door. Independent huts available over the water.”
 of 5 bubbles SheriM2, 3 Dec 2016 | Read review
“Concierge service is great”
 of 5 bubbles G8540WYanned, 3 Dec 2016 | Read review
“Loved our swim up”
  • view from our patio loungers, day
  • view from our patio loungers, night
 of 5 bubbles haleakala, 2 Dec 2016 | Read review
“infinity pool jacuzzi rooms on the first have a great view of the beach through the trees and not too many steps to climb”
 of 5 bubbles H5648YAsimonw, 29 Nov 2016 | Read review
“top floor has best views”
 of 5 bubbles jdc654321, 29 Nov 2016 | Read review
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