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El Dorado Maroma, a Beachfront Resort, by Karisma

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El Dorado Maroma, a Beachfront Resort, by Karisma
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3,102 Reviews from our TripAdvisor Community

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Showing 2,901: English reviews
Playa Del Carmen Cp
Reviewed yesterday NEW

We have just returned from a 7 day wedding anniversary trip. We have visited the Mexican Myan Riveria many times, however this was our first visit to El Dorado Maroma. Based on our research and many TripAdvisor comments, our expectations were completely exceeded from the moment we first arrived to our departure 7 (fast) days later. The property is situated...

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Thank Steven W
Reviewed 2 days ago NEW

Just got back from a week at Maroma, and have also stayed at El Dorado Royal Casitas in the past and if you like Beach, the Maroma has the best beach. We upgraded to Palafitos for two nights and they are incredible. But the over the top moment came from Daisy the beach butler who brought us coconut ice cream...

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Thank Drbing
Colorado Springs, CO
Reviewed 2 days ago NEW

First off, we are Exotic members. Our visits have always been wonderful, which has made us come back time after time. We just spent 10 days in an amazing room, upgraded to a Ruby suite in building 10! The employees as always make the resort! Our butlers, Penny, Jorge, and Carlos were attentive, with perfect follow-through. Armando, Elier and Manuel...

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2Thank kkf
Luxemburg, Wisconsin
Reviewed 3 days ago NEW

We've stayed at all of the adult Karisma properties on Riviera Maya. I didn't think it could get any better...but the palafitos are heaven on earth! The one-bedroom bungalows over the water are well designed, romantic, spacious and you can see the fish swimming thru the three lit windows in the floors. "It's my pleasure"Service, gourmet food and the staff's...

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3Thank bonbongrb
KarismaHotelsResorts, Gerente at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Hola dear bonbongrb, We cannot thank you enough for your loyalty to us. We feel honored that you make us part of your holidays every time you have visited this Mayan paradise. Our team loves to make feel pampered. Next time you come back to The Riviera Maya you will be welcome to any of our sister hotels but we...

Garnet Valley, Pennsylvania
Reviewed 5 days ago NEWvia mobile

Stayed at the El Dorado Maroma Feb 5-10. Great time watching the Super Ball on the beach which even included a t-shirt. Our butlers Jorge, Penny and Carlos made sure everything was perfect. The food as well as all the servers were great and the restaurants accommodated our party of 6 pretty easily. (Need to be flexible with larger parties.)...

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1Thank Robin S
KarismaHotelsResorts, Gerente at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Hola dear mikesal2017, We are thrilled that your days here were perfect and enjoyed the friendliness of our team. that event was especially prepared for our guests. We wanted you to have fun and a good time watching the matches. Our team sends you warm regards. Hope to see you soon. Joslin Fuentes Díaz General Manager El Dorado Maroma, by...

Mount Prospect, Illinois
Reviewed 5 days ago NEW

Resort is relatively close to the airport. It has a beautiful clean beach and is next to the Maroma Marina for all kinds of motorized water sports. The food is outstanding in any one of the six gourmet restaurants. The staff is very attentive and courteous, and speaks English. Choice of several pools. Our room had its own private infinity...

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Helpful?
Thank JHR33
KarismaHotelsResorts, Gerente at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Hola dear JHR33, We would like to thank you for such amazing review. We are happy that everything went well and your blisters healed properly. Yes, if you like adrenaline, at Maroma Adventures you can find different exciting water activities like dolphin swimming, scuba, speed boats, etc. and we are glad you enjoyed them. We have sent your greetings to...

Kings Park, New York
Reviewed 6 days ago NEW

My husband and I spent our honeymoon at this resort in the over the water bungalows (Palafitos) The bungalows were beautiful once we had our room switched because the first bungalow they had us in had a view of the resort and some construction and when you are paying that much we expect a beautiful view. Once we switched to...

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2Thank mmiscevich
KarismaHotelsResorts, Front Office Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Dear mmiscevich thank you for the time taken to share your comments with us about your recent feedback with us at Trip Advisor. It is nice to know that you have celebrated your honeymoon at our beautiful resort and that you have received great service; nevertheless, after reading through your review I would like to apology for the disappointment due...

Gatineau, Canada
Reviewed 6 days ago NEW

My wife and I spent 2 weeks at this resort (Jan 17 to Jan 31 2017) and it was awesome. We are Exotic Travelers members and we were impressed with the level of attention and the quality of the beach. We originally reserved a Saphire-level room, but were pleasantly surprised when they had upgraded us to a Ruby room! We...

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1Thank northernspirit2017
KarismaHotelsResorts, Gerente at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Hola dear northernspirit2017, It is pleasant to read how much you enjoyed every day of your stay. We always keep the highest standards in all of our facilities and products so our guests have the best experience and feel pampered all the time. Thank you very much for your suggestion, we had already received them and they have been addressed...

Reviewed 6 days ago NEWvia mobile

I love all of the properties at krisma properties. Can't wait to go back. The food is awesome the activities are great. Easy to relax and enjoy you time with each other. I love the swim up suites. Food is amazing and so is the staff

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1Thank Polly W
KarismaHotelsResorts, Gerente at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Hola dear Polly W, We are pleased that you are so happy about every holiday that you have spent at Karisma Hotels. All our sister hotels share the same passion for the service and any hotel you decide to visit next time, we will be pleased to welcome you back soon. Best regards. Joslin Fuentes Díaz General Manager El Dorado...

Chicago, Illinois
Reviewed 1 week ago

It's been 2 weeks since my husband and I spent our honeymoon at Maroma, and I miss it more and more each day. Armando and Ayrton were the absolute best and single-handedly made our honeymoon spectacular. Also on that list are Alex, who rallied up some good volleyball games, and Pedro Luis who made sure we always had a drink...

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1Thank jmilligan2017
KarismaHotelsResorts, Gerente at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Hola dear jmilligan2017, We are grateful that you chose us to spend such a special moment of your lives. We feel very happy that your stay was amazing. Our team is really committed with your satisfaction and the way you tell your experience shows us that we got to the goal and how much you enjoyed. We would be pleased...

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Located on one of Travel Channels Top Ten Beaches in the World, El Dorado Maroma is an upscale, exclusive Caribbean resort for romantic couples and active vacationers alike. Intimate and beachfront. Rustic and luxurious at the same time. the hotel provides outstanding services and gourmet cuisine. Receive personalized butler and concierge service, arrive with style with a champagne check in. It is rustic, because it is not pretentious and was built using traditional materials and with the philosophy of embracing the bounty of the nature and the local environment. It lies directly on the beach of Maroma, considered to be one of the best beaches in the world by independent reviewers, including the Discovery Channel. ... more   less 

Additional Information about El Dorado Maroma, a Beachfront Resort, by Karisma

Address: Carretera Cancun-Tulum Km 55.3 | Maroma beach, Playa Maroma, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Maroma
Price Range: €375 - €1,535 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Maroma, a Beachfront Resort, by Karisma 4.5*
Number of rooms: 99
Reservation Options:
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Also Known As:
El Dorado Maroma, a Beachfront Resort, By Karisma Hotel Playa Del Carmen
El Dorado Maroma Hotel
El Dorado Maroma Resort
Hotel Style:
#2 Family Hotel in Playa Maroma
#3 Romantic Hotel in Playa Maroma
#3 Luxury Hotel in Playa Maroma
#3 Spa Hotel in Playa Maroma
#3 On the Beach Hotel in Playa Maroma
#3 Top resorts Hotel in Playa Maroma
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Questions & Answers

Here's what travellers have asked, with answers from El Dorado Maroma, a Beachfront Resort, by Karisma staff and other travellers.
432 questions
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Lynn
6 months ago

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Questions? Get answers from El Dorado Maroma, a Beachfront Resort, by Karisma staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stayed in Bldg 11 ... first floor ... 5 minute walk to everything ... quite location”
 of 5 bubbles 48stevenw, 19 Feb 2017 | Read review
“Call and ask for Beach Access beach view”
 of 5 bubbles Drbing, 18 Feb 2017 | Read review
“Our view was obscured by the palm trees. Though the close location to the beach and the ability to hear the ocean worked!”
 of 5 bubbles kkf, 18 Feb 2017 | Read review
“Portfolios facing the Mexican Caribbean is our preference.”
 of 5 bubbles bonbongrb, 17 Feb 2017 | Read review
“Rooms in Villa #12 are very nice and very quiet.”
 of 5 bubbles northernspirit2017, 14 Feb 2017 | Read review
5 of 5