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El Dorado Maroma

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Carretera Federal Cancun-Tulum Km 55.3, Playa Maroma, Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
132 people are viewing this hotel
Booking.com
US$433
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Free cancellation until 21/08/21
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Hotels.com
US$437
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Free cancellation until 21/08/21
Snaptravel
US$437
US$249
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Free cancellation until 18/08/21
PricelineUS$363
Agoda.comUS$395
Prestigia.comUS$437
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Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Traveller (8202)
360
Panoramas (11)
Pool & Beach (1920)
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
  • Regular temperature checks for staff
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Updated 05/03/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from El Dorado Maroma
Updated 05/03/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 7 hotels in Playa Maroma
Location
Cleanliness
Service
Value
2020 Travellers' Choice Best of the Best
GreenLeaders Gold level
Located on one of Travel Channels Top Ten Beaches in the World, El Dorado Maroma is an upscale, exclusive Caribbean resort for romantic couples and active vacationers alike. Intimate and beachfront. Rustic and luxurious at the same time. the hotel provides outstanding services and gourmet cuisine. Receive personalized butler and concierge service, arrive with style with a champagne check in. It is rustic, because it is not pretentious and was built using traditional materials and with the philosophy of embracing the bounty of the nature and the local environment. It lies directly on the beach of Maroma, considered to be one of the best beaches in the world by independent reviewers, including the Discovery Channel.
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Full view
Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Canoeing
Shuttle bus service
Parking
Wifi
Paid wifi
Hot bath
Pool / beach towels
Adult pool
Outdoor pool
Private pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Diving
Snorkelling
Aerobics
Entertainment staff
Evening entertainment
Fishing
Table tennis
Nightclub / DJ
Car hire
Taxi service
Business Centre with Internet Access
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Minibar
Refrigerator
Cable / satellite TV
Walk-in shower
Private balcony
Room service
Safe
Seating area
Telephone
VIP room facilities
Bottled water
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand films
Bath / shower
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Bay View
Great View
Languages Spoken
English, Spanish
6,745Reviews980Q+A100Room tips
Traveller rating
  • 5,554
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  • 240
  • 81
  • 63
Traveller safety
Time of year
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Language
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Popular mentions
HaileeHerbst wrote a review 13 Apr
3 contributions3 helpful votes
Our family had a great week at El Dorado Maroma. The resort is beautiful and the staff there could not have been any better. Omar, Alex, Natalia, Leirbag, Edgar, and DJ Juan all contributed to SUCH a fun week of activities, relaxation, and enjoyment. Big thanks to Omar for making every day fun and providing our family with such fantastic care and attention. We spent nearly every day relaxing by the pool or on the beach, enjoying great food and drinks, and partaking in the volleyball, water activities, cooking classes, and all the other activities throughout the day. Also, the restaurant staff (Agustin, Oscar, Felipe) were SO nice and always took great care of us. The bar staff (Karen, Betsabe) were also incredibly attentive, fun, and great. Overall, an amazing week and would highly recommend this resort.
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Date of stay: April 2021
Location
Cleanliness
Service
1 Helpful vote
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Joe A wrote a review 11 Apr
New Jersey12 contributions4 helpful votes
Amazing and very relaxing stay. The place and the beach are beautiful. The food was far better than most all-inclusive making the cost of the vacation well worth it. We stayed in a private pool suite which was very large, immaculate, and extremely comfortable. Our room was towards the back of the building and away from the pool which we enjoyed having a little distance but it only was a 2-minute walk from our door to the beautiful beach. The staff was extremely accommodating, and while everyone was so helpful Alfredo, Martino and Oscar really went above and beyond in ensuring a great trip. To put it simply our trip, especially during COVID times went so well we have already booked another trip at one of the different properties and will be bringing our children.
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Date of stay: February 2021
1 Helpful vote
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Response from Karisma Hotels, Guest Services / Front Office at El Dorado Maroma
Responded 3 days ago
Dear Joe A Thank you for your wonderful review of your experiences at El Dorado Maroma Riviera Maya, a SPA Resort by Karisma , it was a pleasure to host your vacation and we are very happy to hear that you enjoyed your Karisma experience. There is nothing more rewarding than to receive the praise from our valued guests and we will certainly share your experiences with our employees. We are very happy to hear that the staff mentioned had such a positive effect on your visit and they will be rewarded for their efforts. Thank you again and we look forward to your next visit to the El Dorado Maroma Riviera Maya, a SPA Resort by Karisma
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pherbst1 wrote a review 10 Apr
Spokane, Washington10 contributions2 helpful votes
The staff @ El Dorado Maroma was extremely polite & courteous. Special thank you to Omar, Augstin, Oscar, Miguel & Felipe. Their incredible hospitality towards us & the other guests was a welcome gesture, especially during these COVID times. El Dorado Maroma is a smaller 150 room resort, with swim up pool bars & restaurants. All were great. Omar kept us busy playing sand & pool volleyball, while Augstin, Oscar & Felipe were great on the restaurant side. Miguel was very helpful with a reservation issue that was resolved quickly by him. Thank you again Maroma. Great staff there.
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Date of stay: April 2021
Location
Service
Room Tip: Mi Hotelito rooms 207, 208 downstairs & 215, 216 upstairs are great ocean view rooms.
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Response from Karisma Hotels, Guest Services / Front Office at El Dorado Maroma
Responded 3 days ago
Dear pherbst1, Thank you for such wonderful comments about your stay at El Dorado Maroma Riviera Maya. It was a pleasure to host you during your last visit and we are happy to hear that you enjoyed this experience to the fullest. There is nothing more rewarding than receiving compliments from our valued guests, and we will certainly share their experiences with our employees. We are very happy to know that the aforementioned collaborators had such a positive effect on your visit and will be rewarded for their efforts. Thank you again and we look forward to seeing you back at El Dorado Maroma Riviera Maya.
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Vincent S wrote a review 10 Apr
11 contributions1 helpful vote
+1
Our second time to El Dorado. First The El Dorado Royal in December 2020, then The El Dorado Maroma in April 2021 for our honeymoon. Absolutely incredible in every way. Breathtaking resort, amazing beach, impeccable service and fantastic food. Going back in July 2021 with friends. Enjoy the photos!!
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Date of stay: April 2021Trip type: Travelled as a couple
1 Helpful vote
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Response from Karisma Hotels, Guest Services / Front Office at El Dorado Maroma
Responded 3 days ago
Dear vsmithltp, Thank you for allowing us to welcome you on your most recent visit and for taking the time to share a few words of appreciation. We are happy to hear that you had such a wonderful stay at El Dorado Maroma Riviera Maya, and we can't wait for you to have a new Karisma experience with us! We hope to have the privilege of being able to serve you again on your return to Mexico and the Riviera Maya.
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Suvi wrote a review 9 Apr
3 contributions1 helpful vote
I was really impressed by the beauty, the service, and all the smiles at this resort. I came specifically to eat at Palafitos because I wanted something above "all inclusive" and also above "gourmet inclusive". It was really a special treat and I'll be back soon to experience the same joy at Maroma. Thank you Elizabeth for all your help organizing our holiday before we even arrived there.
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Date of stay: April 2021
Cleanliness
Service
Sleep Quality
1 Helpful vote
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Response from Karisma Hotels, Guest Services / Front Office at El Dorado Maroma
Responded 5 days ago
Dear suvid2020, Thank you for your kind words and great feedback. It is a pleasure to read about how much you enjoyed your Gourmet Inclusive experience. Splendid experiences should begin from the moment you arrive till the moment you depart and we are happy to hear you encountered just this. Thank you again for your review, and we look forward to hosting you here at El Dorado Maroma Riviera Maya, a SPA Resort by Karisma many times more in the future! Kind regards, General management.
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PRICE RANGE
US$273 - US$658 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
el dorado maroma, a beachfront resort, by karisma hotel playa del carmen, el dorado maroma hotel, el dorado maroma resort
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del CarmenPlaya Maroma
NUMBER OF ROOMS
99
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Frequently Asked Questions about El Dorado Maroma
Which popular attractions are close to El Dorado Maroma?
Nearby attractions include Cirque du Soleil Joyà (5.5 km), Jungala Aqua Experience (5.8 km), and Pasion De Cacao (4.3 km).
What are some of the property amenities at El Dorado Maroma?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at El Dorado Maroma?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at El Dorado Maroma?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at El Dorado Maroma?
Yes, free parking is available to guests.
What are some restaurants close to El Dorado Maroma?
Conveniently located restaurants include Pavo Real by the Sea, Tramonto, and El Puerto.
Are there opportunities to exercise at El Dorado Maroma?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at El Dorado Maroma?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at El Dorado Maroma?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to El Dorado Maroma?
Many travellers enjoy visiting Zona Arqueológica Playa del Carmen (15.5 km).
Does El Dorado Maroma have any great views?
Yes, guests often enjoy the harbour view available here.