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Secrets Maroma Beach Riviera Cancun

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Secrets Maroma Beach Riviera Cancun
Secrets Maroma Beach Riviera Cancun
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11,242 Reviews from our TripAdvisor Community

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There are newer reviews for Secrets Maroma Beach Riviera Cancun
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Showing 10,052: English reviews
Cincinnati
Reviewed 12 March 2014

Between this resort and Excellence Playa Mujeres, you cant go wrong in the Riviera Maya. More on that later. Once again, great stay. Clean spacious rooms. Excellent food (the best of any all-inclusive in the Riviera Maya). We have stay at 14 different AI in 15 years. Breakfast cant be any better. Nothing missing from the menu. Lunch typically was...

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Helpful?
6Thank nodoor
E-Concierge S, Public Relations Manager at Secrets Maroma Beach Riviera Cancun, responded to this review

Dear guest, Thank you so much for the wonderful comments wich I'm sure they will be very helpful to other travelers. We hope to have you back to our resort and when you do , be sure to let us know you are coming a few days earlier. Sincerely, Romina Pizzuti Social Media Secrets Maroma Beach info.semrc@secretsresorts.com

Ipswich, United Kingdom
Reviewed 11 March 2014

Just had two fabulous weeks ar secrets maroma, rooms excellent, location perfect specially if u like the beach which was a priority for us, restaurants very good with great selection only complaint is it is tricky to book tables and as we were a party of ten we often split up for meals, the great thing we enjoyed was the...

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Helpful?
1Thank Sue N
E-Concierge S, Public Relations Manager at Secrets Maroma Beach Riviera Cancun, responded to this review

Dear guest, Thank you so much for this review! I'm sure it will be very helpful to other guests. Please contact me when you are ready to return. Sincerely, Romina Pizzuti Social Media Secrets Maroma Beach info.semrc@secretsresorts.com

Tallinn, Estonia
Reviewed 11 March 2014

We stayed at Secret Maroma two weeks in January 2014. It is indeed the great resort, we had a wonderful time there. The service is very friendly and efficient, except in the bars sometime. The territory and the buildings are very well managed and maintained. The level of cleanliness is amazing, great respect to the Secret Maroma housekeeping and maintaining....

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2Thank Licka K
E-Concierge S, Public Relations Manager at Secrets Maroma Beach Riviera Cancun, responded to this review

Dear guest, Thank you so much for the review and five star rating! I am truly happy you enjoyed our resort and we regret you did not like our French restaurant that much as our chefs work very hard to impress. I will encourage you to send me an email when you are coming back so we can fix that!...

Kansas City
Reviewed 10 March 2014 via mobile

This place dispels many myths about all inclusive resorts. To an extent, they seem to blur together after you have been to a few of them. They all have beaches, buffets, pros and cons. Secrets MB stands way out and is the best all inclusive we have visited. We got back last night after 5 days. Here is what it...

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19Thank Phillip66
E-Concierge S, Public Relations Manager at Secrets Maroma Beach Riviera Cancun, responded to this review

Dear guest, Thank you so much for the wonderful review and the five star rating! I am so glad you like everything in our resort. As far as the gift shop, the hotel does not control the prices and in all resorts in the area prices for gifts are the same, also keep in mind that american products cost more...

Saint Louis, Missouri
Reviewed 10 March 2014

Best Vacation Ever! This definitely will be a recurring visit! The beach is beautiful, super soft sand, and the rooms are beautiful. The food was A-MAZing. The service was incredible! Everyone was SO friendly and helpful. Fast and wonderful room service, too. In addition, the Entertainment Team was a TOTAL blast. Paulina, Gabrellia, Andrea, Fernando, Thomas, Caesar, Manny, the "Furminator,"...

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5Thank Craig L
E-Concierge S, Public Relations Manager at Secrets Maroma Beach Riviera Cancun, responded to this review

Dear guest, I very much enjoyed your review and thank you for naming those who provided excellent service! We look forward serving you again in the future. Sincerely, Romina Pizzuti Social Media Secrets Maroma Beach info.semrc@secretsresorts.com

Oshawa, Canada
Reviewed 10 March 2014

My husband and I just returned from Secrets Maroma and we had a wonderful time. The resort was very clean and well kept and we had a swim out room which we really enjoyed. Some people with swim-outs said they had wild life (lizards) on their patios but we were lucky and had none. Our concierge, Paulina was extremely nice...

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3Thank 23AliCat23
E-Concierge S, Public Relations Manager at Secrets Maroma Beach Riviera Cancun, responded to this review

Dear guest, We thank you for the review and I will be sharing it with the ones you named. I'm sorry you felt the service was slow, we will work to improve that as we value your comments. Hope to see you back soon! Sincerely, Romina Pizzuti Social Media Secrets Maroma Beach info.semrc@secretsresorts.com

Denver, Colorado
Reviewed 10 March 2014

I feared staying at Secrets Maroma Beach - the name implied to me - Cheesy Chain Hotel Resort. WRONG- this was a nice sized resort, beautiful beach, wonderful service and fabulous food. I am sure this resort can get full during high season, but during our stay we didn't experience any issues with lines at the restaurants...Romantic and perfect 5...

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4Thank 33388Beachlover
E-Concierge S, Public Relations Manager at Secrets Maroma Beach Riviera Cancun, responded to this review

Dear guest, Thank you , LOVE is our favorite word, so we LOVE your review! Please let me know when you are coming back home. Sincerely, Romina Pizzuti Social Media Secrets Maroma Beach info.semrc@secretsresorts.com

Bowling Green, Kentucky
Reviewed 10 March 2014

I just returned from 6 days/5 nights at the Secrets Maroma resort. The resort was beuatiful and engaging. The Enterentainment staff, Jordan & Cesar, were so much fun. They kept the poolside atmosphere engaging and enjoyable. We had massages while we were there and Ruby & LuLu did a fabulous - fabulous job! Some of the best massages we have...

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3Thank Micki L
E-Concierge S, Public Relations Manager at Secrets Maroma Beach Riviera Cancun, responded to this review

Dear guest, We appreciate your comments and the five star rating, I hope this was the forst time of many more to come! Sincerely, Romina Pizzuti Social Media Secrets Maroma Beach info.semrc@secretsresorts.com

Charleston, West Virginia
Reviewed 10 March 2014

This resort is fantastic. I recommend the ocean view, the scenery is perfect. The rooms are immaculate. The service is unbeatable. Their entertainment is amazing. The location is great, you are close to Playa del Carmen & Tulum. (30min from Cancun) The food was delicious. Don't book excursions/trips in advance, wait and do it through the concierge. The beach was...

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7Thank walkerJ1987
E-Concierge S, Public Relations Manager at Secrets Maroma Beach Riviera Cancun, responded to this review

Dear guest, Thank you so much for your words, I really like the tittle of your review. We close the pool at 7 because after that , it is nightime,but keep in mind we have Swim Out pools for people who like to enjoy after hours , and you dont have a time frame on those suites. We hope to...

Charlotte, North Carolina
Reviewed 10 March 2014

Me and my husband spent our Anniversary here and loved every second of it. From the moment you get there, they make you feel like royalty. We had an oceanfront room and the view was amazing. The room was spotless and very beautiful. They cleaned it daily to perfection. All of the staff at this resort made you feel very...

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5Thank Walker03f
E-Concierge S, Public Relations Manager at Secrets Maroma Beach Riviera Cancun, responded to this review

Dear guest, Thank you so much for this wonderful review! Please contact me when you are ready to return home. Sincerely, Romina Pizzuti Social Media Secrets Maroma Beach info.semrc@secretsresorts.com

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Breakfast included
  • Bar/Lounge
  • Spa
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Secrets Maroma Beach Riviera Cancun is tucked away on secluded Maroma Beach, voted the World's Best Beach by the Travel Channel four years in a row. This unlimited-luxury heaven provides opulence to the most discerning traveler with a pure white sand beach, stunning ocean views stretching as far as the eye can see, elegant suites providing 24-hour room service, daily refreshed mini-bars and several of them with swim-out access to twelve smaller pools plus a shimmering infinity pool, gourmet dining options and chic lounges. ... more   less 

Additional Information about Secrets Maroma Beach Riviera Cancun

Address: Carretera Federal Cancun - Puerto Juarez | Km 306.5 S/N Punta Maroma, Playa Maroma, Playa del Carmen CP 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Maroma
Price Range: €372 - €1,133 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Secrets Maroma Beach Riviera Cancun 5*
Number of rooms: 412
Reservation Options:
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Also Known As:
Secrets Maroma Beach Riviera Cancun Hotel Playa Del Carmen
Hotel Style:
#2 Romantic Hotel in Playa Maroma
#2 On the Beach Hotel in Playa Maroma
#2 Luxury Hotel in Playa Maroma
#2 Top resorts Hotel in Playa Maroma
#2 Spa Hotel in Playa Maroma
#3 Green Hotel in Playa Maroma
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Questions & Answers

Here's what travellers have asked, with answers from Secrets Maroma Beach Riviera Cancun staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Like being on the 3rd floor, great views.”
 of 5 bubbles 78deborahd, 28 Mar 2017 | Read review
“Our room was lovely especially with the sea view.”
 of 5 bubbles janjoyce2016, 27 Mar 2017 | Read review
“Loved our ocean view”
 of 5 bubbles christybarber, 27 Mar 2017 | Read review
“If you pay a premium for a "partial ocean view", call to make sure that's what you're going to get!”
 of 5 bubbles rocknmel, 27 Mar 2017 | Read review
“If you like an ocean view ask for top floor”
 of 5 bubbles scuba2959, 26 Mar 2017 | Read review
5 of 5