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Secrets Maroma Beach Riviera Cancun

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10,613 Reviews from our TripAdvisor Community

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There are newer reviews for Secrets Maroma Beach Riviera Cancun
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Showing 9,503: English reviews
Grapevine, Texas
Reviewed 2 days ago NEW

We've been coming to Rivera Maya area 2 times a year for the past 8 years and this is by far our favorite place that we have stayed thus far. Our 1st time at this hotel and loved everything, top notch service, food, drinks, rooms, beach, etc.

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Helpful?
Thank cherylsL9906OD
Rochester, New York
Reviewed 2 days ago NEW

Stayed for 10 days over Thanksgivings 2016. In comparison with other 4.5 - 5 star resorts in the area and for the prices Secrets is charging they under perform. Secrets is a solid 3.5 stars, maybe 4 stars in some areas, but far from 5 stars. Will compare Secrets with Excellence (that was just voted #1 in the world by...

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3Thank alexisusa2015
Long Island, New York
Reviewed 2 days ago NEWvia mobile

We were very excited for this trip. It came highly recommended. Let me start by saying the beaches are some of the best I've ever seen. Very clean and constantly groomed. The water is lovely, perfect mix of calm and waves. There are huts that you can sit under and enjoy food and drink. I would advise reserving one or...

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Thank Lori E
Saint Louis, Missouri
Reviewed 2 days ago NEW

This is the 3rd Secrets Amy and I have visited in the last year. All of them have been great! Highly recommended indeed. Roberto Canul was our concirege. He went above and beyond to make sure Amy and I were taken care of. He is a BIG asset to the Secrets staff. The service from the staff went without compromise....

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Thank j63141
Rosemount, Minnesota
Reviewed 2 days ago NEW

Secrets Maroma is an absolutely beautiful resort with even better staff. They were extremely attentive and always there to provide anything needed, 24/7. We felt like they truly enjoyed being of service and making sure that the stay was enjoyable. The room was beautiful and always felt very clean. We did the "hotel choice" room, meaning they would choose the...

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Thank awbuboltz
Destin, Florida
Reviewed 2 days ago NEW

Forget all the other All Inclusive resorts. For the money, Secrets Maroma is by far, hands down, the Best ! You can be busy all day, or you can choose to do nothing at all. The staff will bend over backwards to see to your every need. The food is what I would expect to find in a top rated...

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Thank gailc178
Sterling, Virginia
Reviewed 3 days ago NEW

It was our first time to Mexico, and we had decided to skip Thanksgiving to enjoy the Riviera Maya. We purchased our package through Costco. It was very simple. We just followed the Costco script and we were at the resort within an hour and a half after landing in Cancun. The whole time at the resort was refreshing and...

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1Thank markhO9098RN
E-Concierge S, Social Media Coordinator at Secrets Maroma Beach Riviera Cancun, responded to this review

Dear markhO9098RN, Thank you for taking the time to share such a detailed overview of your stay through this mean. Our guest’s feedback is truly appreciated in our constant commitment to improve our service levels. We are overjoyed to read that your visit to Secrets Maroma Beach Riviera cancun was a wonderful trip and that our staff made you feel...

Pittsfield, Massachusetts
Reviewed 3 days ago NEW

Secrets Maroma was everything we were looking for in an all-inclusive resort. The entertainment staff went above and beyond to make sure we were enjoying our say and taking advantage of all the fun activities they had planned for our enjoyment. All of the restaurants were fantastic and the service provided by the resort was among the best we have...

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Helpful?
Thank pdalton1512
E-Concierge S, Social Media Coordinator at Secrets Maroma Beach Riviera Cancun, responded to this review

Dear pdalton1512, Thank you for sharing your feedback from your recent stay at Secrets Maroma Beach Riviera Cancun. Thank you for acknowledging the attentiveness of our team; it is certainly with great pleasure that we take every opportunity to exceed your expectations and we do hope to ensure you will want to return. We look forward to welcoming you back...

Toronto
Reviewed 3 days ago NEW

Amazing food, best service, amazing grounds, so many good things to say about this resort. Loved not having to get up at the crack of dawn to reserve chairs by the pool or beach. We also booked cabana's on the beach for a few days ($50 a day) and it was TOTALLY worth it. Restaurants do not take reservations but...

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1Thank miss_sunshine09
E-Concierge S, Social Media Coordinator at Secrets Maroma Beach Riviera Cancun, responded to this review

Dear miss_sunshine09, Thank you for sharing your feedback from your recent stay at Secrets Maroma Beach Riviera Cancun. We are convinced that our family members are people with real dedication to deliver a genuine service and, it is a great satisfaction for us all to know that our efforts are recognized. Regarding our bottled water, altough it is an unfortunate...

Reviewed 3 days ago NEW

We were there for 5 days and loved the resort and the staff. Armando, our waiter at the pool, was the BEST. He really took care of us and provided us with lots of laughter. My only complaint was being told we could not eat in the Asian restaurant with our friends as my husband only brought shorts; but when...

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Helpful?
Thank Deannevans
E-Concierge S, Social Media Coordinator at Secrets Maroma Beach Riviera Cancun, responded to this review

Dear Deannevans, Thank you for taking the time to share your feedback of your recent stay at our resort, it is thanks to your comments that we are able improve our service levels. We are really pleased to know that the genuine pampering we provide to our guests is well appreciated and recognized. Your wonderful feedback will be shared with...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Free Breakfast
  • Bar/Lounge
  • Spa
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Free Breakfast
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Secrets Maroma Beach Riviera Cancun is tucked away on secluded Maroma Beach, voted the World's Best Beach by the Travel Channel four years in a row. This unlimited-luxury heaven provides opulence to the most discerning traveler with a pure white sand beach, stunning ocean views stretching as far as the eye can see, elegant suites providing 24-hour room service, daily refreshed mini-bars and several of them with swim-out access to twelve smaller pools plus a shimmering infinity pool, gourmet dining options and chic lounges. ... more   less 

Additional Information about Secrets Maroma Beach Riviera Cancun

Address: Carretera Federal Cancun - Puerto Juarez | Km 306.5 S/N Punta Maroma, Playa Maroma, Playa del Carmen CP 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Maroma
Price Range: €417 - €875 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Secrets Maroma Beach Riviera Cancun 5*
Number of rooms: 412
Reservation Options:
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Also Known As:
Secrets Maroma Beach Riviera Cancun Hotel Playa Del Carmen
Hotel Style:
#2 Spa Hotel in Playa Maroma
#2 On the Beach Hotel in Playa Maroma
#2 Luxury Hotel in Playa Maroma
#2 Top resorts Hotel in Playa Maroma
#2 Romantic Hotel in Playa Maroma
#3 Green Hotel in Playa Maroma
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Questions & Answers

Here's what travellers have asked, with answers from Secrets Maroma Beach Riviera Cancun staff and other travellers.
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Questions? Get answers from Secrets Maroma Beach Riviera Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“My room pool was cold in November”
 of 5 bubbles lindahK4941BN, 7 Dec 2016 | Read review
“Stay away from the entertainment side. Dont bother with the swim in pools on the ground floor as the water is cold.”
 of 5 bubbles PaulCG, 7 Dec 2016 | Read review
“get an ocean view. The animals are down below!”
 of 5 bubbles RitaS371, 6 Dec 2016 | Read review
“We like top floor”
 of 5 bubbles claudinewebster, 6 Dec 2016 | Read review
“Make sure your men take pants for the restaurants.”
 of 5 bubbles Deannevans, 5 Dec 2016 | Read review
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