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Isle of Capri Casino Hotel Lake Charles

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Isle of Capri Casino Hotel Lake Charles
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270 Reviews from our TripAdvisor Community

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There are newer reviews for Isle of Capri Casino Hotel Lake Charles
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Showing 269: English reviews
Cypress, Texas, United States
Reviewed 22 August 2016 via mobile

Excellent hotel and casino. Can't wait to go back. Entertainment was top notch and the dinner they served was high quality. Close to home, it was a great weekend getaway for not a lot of money. People were friendly and helpful. Rooms clean and spacious

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Helpful?
Thank Veronica H
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Wow! Veronica, it sounds like you had a great time visiting us! Thank you so much for taking the time to share your thoughts with us! We are so happy hear that you enjoyed the clean and spacious accommodations! We are also so thrilled to know that our staff was friendly and helpful throughout your stay. We look forward to...

Midland, Texas
Reviewed 13 August 2016 via mobile

The casino is nice but I would think twice about ever staying at the hotel again. Our group booked 3 rooms at the hotel through hotels.com. We paid for our rooms in advance and on check-in we were asked for our credit cards so they could charge a "deposit" for the rooms. What they actually did was charge us a...

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Helpful?
1Thank Curt56287
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi Curt, we’re glad that this was brought to our attention, and we apologize for the inconvenience. Thank you for your continued patience as we’re working to resolve the issue. If you have any questions or concerns, please reach out to our Director of Hotel Operations at 337-430-2309 or via email at alanna.torricelli@islecorp.com.

Surfers Paradise, Australia
Reviewed 12 August 2016

As a tourist traveller paid I guess top rates, when booking in there was no conciearge, the computers were down so could not get in for hours. The room is overpriced unless you get cheap rates as I heard many of the return locals etc getting. Gaming room ok & entry modern but better options for a little more at...

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Helpful?
Thank GJA54
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

We appreciate you taking the time to share your thoughts with us. We are sorry to hear that your stay with us was not up to our standards. We will be sure to pass along your feedback. If you are interested in becoming a member of our Fan Club in order to accrue discounted rates and comps, please reach out...

Cypress, Texas
Reviewed 5 August 2016 via mobile

My husband was offered either a free room at Isle of Capri Inn or a $49 room at Isle of Capri Tower. We have always stayed at the Inn,but decided to stay at the Tower this time. We went on a Monday/ Tuesday night and were upgraded to a balcony room on the 7th floor with a lake view. We...

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Helpful?
Thank Jackie G
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi Jackie, we are so happy to hear that you really enjoyed your stay at the tower! Thank you for taking the time to share your thoughts with us! A comfortable room with a beautiful view is just the thing that to make a great trip into an excellent one. We look forward to seeing you again soon!

Vidor, Texas
Reviewed 3 August 2016

We just wanted to get away for the weekend and it was a comp room so we took it and enjoyed getting away together for the weekend. Nice hotel & breakfast. Beds were very comfortable. Really enjoyed our stay. Will go back again.

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Helpful?
Thank pamscruises
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

There is nothing better than a weekend getaway! We are so happy to hear that you had a great time! Thank you for taking the time to share your positive feedback with us. Comfy beds, a great hotel atmosphere, and a delicious breakfast sounds like the recipe for a relaxing time. We look forward to seeing you again soon!

Reviewed 20 July 2016 via mobile

Driving back from Florida...decided to stop. Buffet food was so-so...some food had been sitting out for a while...baked potato and grilled tuna was hard. Prime rib was good though. Rooms are very clean! Great TV!!

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Helpful?
Thank Becky T
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi Becky, it makes us so happy to hear that you had such a great time staying with us! Nothing is better than clean and comfy room. We hope that you were able to kick back and relax. We appreciate you sharing your feedback with us. We are sorry to hear that your dining experience was not up to our...

League city, United States
Reviewed 14 July 2016 via mobile

I dont even know where to begin so I will use the word disgusting to start off. My fiance and I was given a complimentary room at the Isle of capri in lake charles la, which we greatly appreciated. This casino has two different hotel sides one is called the Inn and the other was called the Tower, which we...

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Helpful?
6Thank Bobby H
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi Bobby, we appreciate you taking the time to share your thoughts with us. We are sorry to hear that your experience was not up to our standards of cleanliness. We always want to ensure that our guests are staying in the best accommodations possible. We are happy to hear that our supervisor was able to provide you with a...

Missouri City
Reviewed 10 July 2016

Stayed on the 10th floor. When you walked off the elevator, you could feel the temperature difference. It was warmer than the other floors. The beds were comfortable and the room was nice, Downfall is cigarette smoke.

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Helpful?
Thank Kristina B
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi Kristina, thanks for taking the time to share your thoughts with us. We are so thrilled to hear that you enjoyed your accommodations. Nothing makes us happier than to hear that our guests feel comfortable while staying with us. We are always available to discuss our facilities, and we recommend that you give us a call to do just...

Houston, Texas
Reviewed 8 July 2016 via mobile

I booked a room at the isle of Capri in the main tower on July 6 2016 for a king size room with balcony, when we arrived everything looked good the front was nice big and clean my room was ready early at 3:30 so that was a plus, the lady who checked me in was very nice and polite....

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Helpful?
1Thank mooomy
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Thanks for reaching out to us. We'd like to discuss this situation with you personally. We have sent you a private message with contact details via your review on Yelp. Please reach out at your earliest convenience. Thanks!

Conroe, Texas
Reviewed 4 July 2016

Stopped on our way home to eat lunch at the Farmer's Market Buffet. Server was very nice. Lots of choices from the buffet, Some of it did not look as fresh as I would have liked. Tried several of the little deserts. Some were dried out. Set us back about $30.00. We would probably try a different place next time.

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Helpful?
Thank gwooley
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

We appreciate you taking the time to share your thoughts with us. We are always so pleased to hear that our guests are being treated to service with a smile. We will be sure to pass along your feedback as we always want to ensure that our guests have the best time possible while dining with us. We always expect...

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Amenities

Highlights
  • Room Service
  • Pool
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Meeting Rooms
  • Shuttle Bus Service
  • Free Parking
  • Banquet Room
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Isle of Capri Casino Hotel Lake Charles is your friendly Westlake gaming destination. We offer more than 1,000 slot machines and 40 table games including roulette, craps, blackjack, and poker. Extend your stay as a guest in our hotel. We feature two hotel towers providing upscale and comfortable accommodations. The action includes exciting promotions, delicious dining options, and headliner performances. We look forward to seeing you soon! ... more   less 

Additional Information about Isle of Capri Casino Hotel Lake Charles

Address: 100 Westlake Ave, Westlake, LA 70669-5716
Region: United States > Louisiana > Westlake
Price Range: €83 - €247 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Isle of Capri Casino Hotel Lake Charles 3.5*
Number of rooms: 493
Reservation Options:
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Also Known As:
Isle Of Capri Westlake
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Questions & Answers

Here's what travellers have asked, with answers from Isle of Capri Casino Hotel Lake Charles staff and other travellers.
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Questions? Get answers from Isle of Capri Casino Hotel Lake Charles staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Lake facing give a good view of the major bridge but not missing much if paid less for a standard room”
 of 5 bubbles GJA54, 11 Aug 2016 | Read review
“Stay at the one connected to the Casino”
 of 5 bubbles pamscruises, 3 Aug 2016 | Read review
“Avoid rooms ending in 07”
 of 5 bubbles Shortknocer, 11 Mar 2016 | Read review
“Come a joy lake charles hotel casino James”
 of 5 bubbles jameslparks, 18 Oct 2015 | Read review
“Get a room at the Tower or go somewhere else”
 of 5 bubbles gwyny2015, 30 Sep 2015 | Read review
5 of 5
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