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This was the worst hotel I've stayed at. When requesting the roon type the lady over the phone guest service rep sounded put out. When checking in I had to wait since the front desk person was sitting in the pool area. I wasnt told...More
Stayed here on a Thursday night before flying out very early on Friday morning. Hotel is a little hard to get to. My room was OK. Carpet and furnishings were a little old and dated. Didn't have time to try the free breakfast.More
Thank Douglas H
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Shreveport WestResponded 29 April 2018
Hi Douglas H,
Thanks for stopping by and leaving feedback. I'm glad to know that you found the room adequate. I also took note of your comments about the tired carpet and decor so that our hotel can look into these areas of opportunity. I'm...More
When we checked in last night, we found that they have a really high pet fee. No discount for Priority Club members like others we stayed in.
Won't stay here again. Changed our plans for a return trip next week.More
Thank Dacia R
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Shreveport WestResponded 9 January 2018
Hi Dacia R,
Thanks for choosing to stay with us and leaving us feedback.
I am sorry to learn that you found our pet fee did not meet your expectations. I welcome your comments and I will have them shared with our hotel owners for...More
WE did have a few issues - a light out in the bath room, pull for the shower did not work, sink drained slowly. But as I told the lady at check out about these issues, she was writing a work order out for maintenance....More
It's been 15 years since I've stayed at this property and I must say the management has kept the property in superb shape. Everything from the conditions of the rooms, lobby and breakfast area to the outside grounds.
Unfortunately, the property is located by the...More
I had stated in my review that one of the drawbacks to thus hotel is that I don't understand why being as close to the airport that they are why they would not have a shuttle service. A local taxi is very inexpensive since... More
I had stated in my review that one of the drawbacks to thus hotel is that I don't understand why being as close to the airport that they are why they would not have a shuttle service. A local taxi is very inexpensive since you are about three minutes from the airport. Hope this helps.